04-01-2015 12:59 PM
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  1. Eren68's Avatar
    Ok, as it is extremely frustrating when people post and then don't come back to update others facing the same issue, I thought I'd update: A quick Google search will reveal there are MANY people with reception problems on the 925, so rather than tackle the job myself with new parts, I sent it in to Nokia for a warranty repair......

    Having just checked the log on their web portal, it states 'Fully tested. No fault found'. REALLY ??? I live in an area surrounded by THREE major towns. We even have a new mast in our village and I still suffer from crap reception. My 920 is always in healthy reception, as is every other phone in our house with a Vodafone sim. Yet, this 925 reception can only be described as terrible.

    So, I guess Nokia have NOT acknowledged this issue, therefore they won't be rectifying it. Not happy for the first time ever in my Windows Phone experience.

    What should I do next? No doubt they've tested it on the bench but I bet they haven't field tested it in the real world. This issue is driving me mad. There is nowhere on their web portal for me to challenge their findings, and they don't make it easy to contact them via phone. I just know it's coming back to be an expensive paperweight.
    08-02-2014 12:01 PM
  2. rovada's Avatar
    I have experienced the same problem. From full signal it drops to nill during calls. Also it shows "G" next to signal bar. Frustrating at times. Was thinking 8.1 will address it, but still facing the same. Any one knows the root cause?
    08-03-2014 12:20 AM
  3. Eren68's Avatar
    I have experienced the same problem. From full signal it drops to nill during calls. Also it shows "G" next to signal bar. Frustrating at times. Was thinking 8.1 will address it, but still facing the same. Any one knows the root cause?
    Hi Rovada,

    Personally, I'd send yours back to Nokia. I'll be (hopefully) on the phone to them first thing in the morning. Nokia repairs here in the UK are handled by a group called Anovo, and these devices are covered by a TWO year warranty. I don't know how it works where you are, but surely it's still ander warranty? As I have a 920 also, I will just keep returning the 925 until they either repair it, or replace it.

    I've checked the logs today and it reports the following:


    02/08/2014 08:16:25
    Note
    NFF-No Fault Found fully tested device work properly
    03/08/2014 07:51:03
    Flash Pass
    03/08/2014 09:52:46
    RF Test Fail

    Am now wondering if I jumped up and down too soon

    This does sound a bit more promising, and not just a figment of our imaginations but I'll sit tight and see what they discover next. Get yours sent back if you can live without it for the time being. I will (of course) update as and when things become clearer.
    Last edited by srussell68; 08-03-2014 at 03:36 PM.
    08-03-2014 11:36 AM
  4. Rodrigo Mendes's Avatar
    A quick Google search will reveal there are MANY people with reception problems on the 925, so rather than tackle the job myself with new parts, I sent it in to Nokia for a warranty repair......
    Try "Samsung S5 signal problems" or "Iphone signal problems". You will find a LOT of people complaint about it, despite the device.

    Lumia 925 have a very good antenna system, just like the bests. So if you are experiencing problems, you should try Nokia Care. Usually this is a software problem, but hard reset can't solve it. Maybe it's just a very bad coverage area too. You need to compare with other devices.
    08-03-2014 05:08 PM
  5. ULOP3Z's Avatar
    Try "Samsung S5 signal problems" or "Iphone signal problems". You will find a LOT of people complaint about it, despite the device.

    Lumia 925 have a very good antenna system, just like the bests. So if you are experiencing problems, you should try Nokia Care. Usually this is a software problem, but hard reset can't solve it. Maybe it's just a very bad coverage area too. You need to compare with other devices.
    He said he has other phones in his household that work fine on the same network, I also have other phones in my household that work fine on the same network but my 925 occasionally drops signal also, I've also had a 521 that never dropped a signal so its definitely the 925 with the problem and not the network, I just don't like it when people try to dismiss problems by saying every other phone has the same problem too
    08-03-2014 05:33 PM
  6. Rodrigo Mendes's Avatar
    He said he has other phones in his household that work fine on the same network, I also have other phones in my household that work fine on the same network but my 925 occasionally drops signal also, I've also had a 521 that never dropped a signal so its definitely the 925 with the problem and not the network, I just don't like it when people try to dismiss problems by saying every other phone has the same problem too
    There is not much I can do if you are not able to understand that this is a defect - I don't say it isn't - and ALL brands have it. Not only Lumia 925. Not only Nokia.

    Face it. Your Lumia 925 have a problem. Not THE Lumia 925. It's not a factory issue which affects all Lumia 925 in the world. Just a small percentage, JUST LIKE ANY OTHER BRAND (Samsung, Iphone, LG, HTC, etc). It's inherent. If you google it, you will find a LOT OF RESULTS with ANY DEVICE.

    My GF have a Iphone 5S and can't send any SMS a months now. So I should think there's a issue with Iphone design or her Iphone have a problem? Because if I google it, I will find a LOOOOOOOT of people with the very issue.
    08-03-2014 05:44 PM
  7. ULOP3Z's Avatar
    There is not much I can do if you are not able to understand that this is a defect - I don't say it isn't - and ALL brands have it. Not only Lumia 925. Not only Nokia.

    Face it. Your Lumia 925 have a problem. Not THE Lumia 925. It's not a factory issue which affects all Lumia 925 in the world. Just a small percentage, JUST LIKE ANY OTHER BRAND (Samsung, Iphone, LG, HTC, etc). It's inherent. If you google it, you will find a LOT OF RESULTS with ANY DEVICE.

    My GF have a Iphone 5S and can't send any SMS a months now. So I should think there's a issue with Iphone design or her Iphone have a problem? Because if I google it, I will find a LOOOOOOOT of people with the very issue.
    So the OP sent in his phone and Nokia found nothing wrong with it? It's ok to have negative feedback, you know because that's how the company learns from it's mistakes, but when people try to pass of the problem it never gets fixed! Think about it that's what you're doing
    08-03-2014 06:04 PM
  8. Rodrigo Mendes's Avatar
    So the OP sent in his phone and Nokia found nothing wrong with it? It's ok to have negative feedback, you know because that's how the company learns from it's mistakes, but when people try to pass of the problem it never gets fixed! Think about it that's what you're doing
    Ulop3z, in srussell68's case, Nokia is wrong. The device have a problem and need to be fixed! I agree with that.
    08-03-2014 06:08 PM
  9. Eren68's Avatar
    Hi all. As it stands today, the log status states 'Repaired'.

    It appears the phone went to a different workbench for further testing, and the bottom flex was replaced. It does appear to be a common problem on these devices, but the lolvely lady I spoke to on the phone said the updates we receive via Nokia Care web portal are really not meant for customers, but internal departments to comm with each other. It's just concerning that we don't get the full picture and we see the 'techie talk' updates.

    Yes, whilst I acknowledge that many Samsung and iphone users suffer the same issues, there is enough evidence to suggest something needs changing in the construction procedure, as I'm also seeing many users of the Lumia 1520 also having similar issues.

    One frustrating experience is definitely NOT enough to steer me away from Lumia phones.They are amazing devices and our household has had at least 15 of them in different variations. In all that time of ownership, all we've had wrong is a power issue on a 620 (rectified under warranty in 3 days) and this faulty 925. I should point out that my partners' 920 glance screen is fuzzy and doesn't work as it should, but Nokia have already confirmed to us it's a warranty repair, so when the 925 comes back, her 920 will be sent in for repair at our leisure as the warranty expires in 2015.

    The online web portal should be updated for consumers to understand, as, in my personal experience, it has led to a great deal of stress and confusion. Now, I just know I'm not alone in that one.

    I'll await delivery of the device before declaring it a fix.
    Rodrigo Mendes likes this.
    08-04-2014 09:01 AM
  10. Roderick Aspiras's Avatar
    I think this is not a phone issue. This is a carrier issue. I'm from Philippines and reception of 3G/4G here is not the best. Anyway, I got an opportunity to travel to Japan and viola! Signal strength is always full bar almost in any places I go... even in a subway station 6 stories deep (no joking). At least for me this is what I think.
    08-07-2014 02:25 AM
  11. farhanmariz's Avatar
    My 925's signal is a bit on the low side too, but nothing major has ever happened. But it's so tempting to send the phone for a check/repair. Gonna wait for your update anyhow. :)
    08-07-2014 11:50 AM
  12. Eren68's Avatar
    Hi all, I got the phone back yesterday and anxiously put my sim in........... Fixed!! Finally!!

    All the places I was getting zero signal, I'm happy to report I have a signal. Even if reception drops to only one bar, call clarity is superb.

    In this case, it was 100% a hardware issue. The fault was in the small board attached to the bottom flex, which sits under the main antenna/speaker housing at the bottom of the device. As with most mobile phone parts, it's held in place by double-sided tape. If you're a bit of an adventurer, this part is very cheap online and relatively easy to replace. (There's a nice vid on youtube showing this)

    I would urge anyone not happy with their reception AND you are getting better reception from the same sim on other devices, send your phone to Nokia Care. All 925's should still be under warranty unless you've invalidated it somehow.

    I hope this helps someone
    08-07-2014 10:38 PM
  13. StinkyMojo's Avatar
    In this case, it was 100% a hardware issue. The fault was in the small board attached to the bottom flex, which sits under the main antenna/speaker housing at the bottom of the device. As with most mobile phone parts, it's held in place by double-sided tape. If you're a bit of an adventurer, this part is very cheap online and relatively easy to replace. (There's a nice vid on youtube showing this)
    Do you have links to the part and youtube video?

    Thanks!
    12-04-2014 07:40 PM
  14. ratsttam's Avatar
    I think this is not a phone issue. This is a carrier issue. I'm from Philippines and reception of 3G/4G here is not the best. Anyway, I got an opportunity to travel to Japan and viola! Signal strength is always full bar almost in any places I go... even in a subway station 6 stories deep (no joking). At least for me this is what I think.
    In this case, it's was a specific device hardware issue. The person had another phone sitting next to it, on the same carrier, that had better and stable service, while the 925 sitting there was low service and dropping service alltogether.

    It would be an entirely different story if both phones were dropping service when he was home, but both working just fine when he went to town.
    12-05-2014 10:30 AM
  15. alacrityvirtue's Avatar
    I have replaced my sim and my reception is still substandard, I will contact Microsoft on Monday and see what they say.
    01-10-2015 03:52 AM
  16. Eren68's Avatar
    Do you have links to the part and youtube video?

    Thanks!
    The video is just a generic tear-down video on Youtube.
    You don't need to do a complete stripdown to get to the parts in need of change, so just ignore the parts you don't need

    The parts are the bottom speaker box / antenna assembly and the flex cable/daugher board that sits under the speaker box /antenna assembly.
    01-10-2015 02:26 PM
  17. ejbrod1's Avatar
    So, is there any resolution for this issue.

    I have just bought a 925 and it had signal for approx 20 minutes when I first powered it up and for the last 24 hours no signal at all.
    01-31-2015 04:50 AM
  18. StinkyMojo's Avatar
    So, is there any resolution for this issue.

    I have just bought a 925 and it had signal for approx 20 minutes when I first powered it up and for the last 24 hours no signal at all.
    The only resolution is to send your phone in for repair. If you're out of warranty like me, you can send it to Palco phone repair for a fee. I told them what needed to get replaced and they fixed it.
    01-31-2015 11:40 AM
  19. KhawarNadeem's Avatar
    There is something off about the signal reception on my 925 too... Sometimes it works perfectly and other times there are hardly any signals. Issues that I do not face with my Nexus 5. So for me, it could be one of two things:

    1. There is something wrong with the antenna system
    2. The antenna system was designed like that to save power , or have a different radiation pattern, or something.

    If it's 2, then it's probably not fixable. It wouldn't even be classified as a fault.
    02-01-2015 04:55 AM
  20. Felipe Maglietti's Avatar
    My phone operator gave me a 925 which had really poor signal almost everywhere, and it was useless. After lots of test I discovered that somehow the sim card was the problem. Seem that the contact with it is not very good.
    So I put the simcard, in a way that it is only over the holder of the sim. I didn't introduce the sim in the marks of the holder, I only lay it over it, and then push the holder inside the phone and now is working perfectly fine.
    The problem was that the sim doesn't have to be fitted in the lower part of the holder.
    03-29-2015 11:35 PM
  21. Mauro Cartas's Avatar
    don't get me started on this phone.. after several attempts to reach nokia or ms.. and to get at least and acknowledgment from their side I came to the conclusion that this phone is crap, their support is crap, the os is crap and I've lost around the equivalent of 600US in my country by purchasing this phone.
    I hate myself for not doing a little research before.. I would never ever buy ms or nokia again nor I would recommend anyone to do it no matter how well windows 10 turns out to be.

    And I'm not just spitting senseless words here.. I've tested and tested and tested more than I've ever tested a phone in my life.. and phone signal is horrible, media upload is almost impossible (still can't upload one picture to facebook), created several topics and non of them were answered, apps crashing, phone heating, signal comes and goes.. this is a BAD PHONE, and a BAD COMPANY.

    Anyone who says the opposite hasn't really tried to use the phone as a smartphone. Period.
    04-01-2015 11:30 AM
  22. worldspy99's Avatar
    Mine has been working fine without any issues for the past year or so. It is an unlocked International version. I also had the T-Mobile version and haven't had any issues with it.
    gpobernardo and Harrie-S like this.
    04-01-2015 11:40 AM
  23. Harrie-S's Avatar
    Same here Dutch Country variant 925 and i do have these problems. Period.
    gpobernardo likes this.
    04-01-2015 12:35 PM
  24. gpobernardo's Avatar
    don't get me started on this phone.. after several attempts to reach nokia or ms.. and to get at least and acknowledgment from their side I came to the conclusion that this phone is crap, their support is crap, the os is crap and I've lost around the equivalent of 600US in my country by purchasing this phone.
    I hate myself for not doing a little research before.. I would never ever buy ms or nokia again nor I would recommend anyone to do it no matter how well windows 10 turns out to be.

    And I'm not just spitting senseless words here.. I've tested and tested and tested more than I've ever tested a phone in my life.. and phone signal is horrible, media upload is almost impossible (still can't upload one picture to facebook), created several topics and non of them were answered, apps crashing, phone heating, signal comes and goes.. this is a BAD PHONE, and a BAD COMPANY.

    Anyone who says the opposite hasn't really tried to use the phone as a smartphone. Period.
    Could it be that the problem is with your mobile data service provider, not your phone? Heating is associated with poor signal reception - since the antennas need to work "extra" hence using up more power from the battery which results in heating.

    The twitter handle @LumiaHelp behaves exactly the opposite of your description - they respond well and I receive feedback from my queries. Have you tried reaching them? This is also the same with the Microsoft email address (for my country and for the US, which I contacted by mistake). Have you tried this option?

    We'd like to read your "several" topics posted. Are they on a different forum/site? Your post count here only shows "2" as of this moment.

    "No matter how well windows 10 turns out to be"? You've got to be kidding, right? The date seems timely.
    Harrie-S likes this.
    04-01-2015 12:59 PM
49 12

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