1. calgontablet79's Avatar
    How disappointing this phone has been. Awful.

    Last weekend, I posted how my first Nokia 925, about 5 weeks old, had multiple faults including: The mic shutting-down completely when the speakerphone was switched on; the browser sporadically cutting-out; complete failure by the phone to ever synch with local time no matter what you did, regular crashing, the

    Someone on here said the phone sounded like it was a lemon. I took it into the local Vodafone shop, Bracknell (utter cowboys) who said it had to go off for repair. Off it went. They wouldnt loan me a phone as I didnt have insurance. So, by the Friday, realising I wasnt going to get my phone back until the next week, I went into Argos and bought a cheapo PAYG effort to use in the meantime. By the by, Vodafone Bracknell: Comedy Act of a shop. On the Fri, I went in to ask if my phone was back. No, it isnt. Well text you when it is. I asked how I dont have a working phone. This seemed to irritate the wonderful sales assistant, who promptly gave me a mobile number for the shop so I could call them for updates. This might have proven useful, except they dont ever, ever, ever answer this phone. Ever. You can ring it anytime you like. I even left messages that still havent been responded-to. So, I just had to just keep driving back to the shop to ask for updates.

    Also, theyd booked-in my phone to the repair centre and logged it as having some marks/scratches. It didnt have a single mark or scratch. Furthermore, not only would they not loan me a phone, but made no mention of the fact that I could be given a larger SIM card to fit in an alternative handset something I only discovered on the weekend. Indeed, when my phone finally came back, they gave me a new a micro-SIM for it. I get home and call Vodafone to activate it to discover hey they cant do that. It should have been activated in the shop, Im told. Go back down there. No thank you.

    So, anyway, eight days later, yes, a replacement handset arrives at the branch. Assume the previous one must have been in a very bad way for them to replace it. Get it home last night. Guess what. This time, the mic doesnt work at all. You phone someone, you talk. You cant hear them. Totally dead. Tried everything. In fact, the volume on this was distinctly poorer and the reception pretty-much made the phone unusable anyway (see, on this handset, the earpiece DID work when you put it on speakerphone). Mess.

    Back into Vodafone Bracknell, 9 OClock this morning. Am told off it has to go for repair again. They dont even bother to check that the fault I am describing exists (too much effort, I assume). He kindly offers to loan me a phone this time. No point. Back out comes my 20 Argos job. Hey Ho. I just want my money back. Strange how Vodafone are so desperate to get you to sign up to a fresh contract and beg and plead and once youre back with them, they couldnt care less.
    09-17-2013 05:27 AM
  2. mjrtoo's Avatar
    First I've heard of this, mine is fine so far, excellent call quality actually.
    09-17-2013 07:22 AM
  3. Dazzi's Avatar
    I feel for you mate. Vodafone are terrible when it comes to sorting out customers problems -- this is why I stick with O2 (for contract phone), as they have the best customer service.

    When my first L920 started having problems, I phoned them up around 7pm, and the next day they sent a courier to pick my old phone up and deliver a 'brand new' replacement -- the best thing is, O2 only took eleven hours to do, and it didn't cost me a penny.

    Personally, I would try get out of the contract, and go with O2 -- I say this because I've been with all UK carriers. Good luck
    09-17-2013 07:55 AM
  4. Dazzi's Avatar
    ...
    09-17-2013 07:57 AM
  5. KKRLessey's Avatar
    Always take your phone to a Nokia care point (look on Nokia's website). They repair free of charge. I heard if a carrier repairs the phone they could void your warranty.
    gizzzmo likes this.
    09-17-2013 08:02 AM
  6. infinidim's Avatar
    Always take your phone to a Nokia care point (look on Nokia's website). They repair free of charge. I heard if a carrier repairs the phone they could void your warranty.
    Completely agree. The Care Points are great and do a wonderful job for all Nokia phones.
    09-18-2013 07:21 AM

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