1. Nick Kane's Avatar
    On Monday UPS came to collect my Lumia 925 and today it arrived with Nokia in Norwich. The device had a fault with the headphone jack which meant that sound only came through the right earphone on each of the three sets I tested on it. Can anybody with experience tell me more about how Nokia will handle this?

    How long roughly until my phone or a replacement is sent out?
    What have your experiences with the Nokia Repair Centre been like?

    10-30-2013 04:45 PM
  2. LinT's Avatar
    I just got my phone back from Nokia repair (in the USA). I shipped it out on Oct 14th and it returned on the 29th. My issue was that NFC wouldn't work. I did a hard reset and it still wouldn't work. Nokia says they flashed the phone and now its working. (they sent me the same phone back)
    10-30-2013 10:30 PM
  3. Nick Kane's Avatar
    So on the whole was it good service?

    The most recent events in the repair log for my phone are as follows:

    30/10/2013 19:13:32 Note Nokia Create Return response. Event Code : Response Code : SUCCESS Response Description :SUCCESSFULLY ADDED TO AFTERSALES ACCELERATOR
    30/10/2013 19:24:39 Note Nokia Update Event response. Event Code : RECEIVED Response Code : ERR_ECON_037 Response Description Invalid Order/Consignment

    I haven't got a clue what these actually mean but lets hope my phone is being repaired!
    10-31-2013 07:39 AM
  4. LinT's Avatar
    mine never had a crazy status like that. Just said..."arrived at repair facility" and "in repair" then finally "returned". Over all I was fine with the process. I just wish I had a more detailed status and return date. But they fixed it.. so im happy.
    10-31-2013 10:52 AM
  5. Workshop2's Avatar
    Did you get it repaired ok in the end?
    12-03-2013 06:13 PM
  6. AlexanderPD's Avatar
    i read about lot of people with lumia 925 and headphone jack problems, you know? I had problems too and had to send my lumia back in warrancy :(
    looks like its pretty weak, we must be careful using it!
    12-11-2013 03:36 AM

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