1. dedracer's Avatar
    i installed Windows phone GDR3 from Microsoft Preview Developer Program. Then whenever i used to connect my device to my computer to add songs and videos in my phone..my phone used to get connected via usb cable. but then after some days my phone is not getting recognized on my computer nor any other. i just can't connect my Lumia925 on any other computer. it just shows my "device is not recognized". i contacted Nokia they suggested me some steps, i tried them all still my phone wont get detected. i even tried on internet to look for some solution. i updated my computer drivers, tried in switched off mode. (phone turns on but wont detect on computer). phone isn't even charging via cable on computer but i can charge my phone through my charger..tried other USB cable. still not working. i want to add music, videos in my phone.. please some one help me out of this ! :( need a solution !
    Last edited by dedracer; 01-10-2014 at 11:14 PM.
    01-04-2014 09:42 AM
  2. DBDev's Avatar
    Unfortunately I think this is a bug in the preview
    01-04-2014 11:47 AM
  3. dedracer's Avatar
    hey there!
    today i updated my phone from windows phone GDR3 Dev Preview to Nokia Black update. but still my phone is not getting detected by computer. :/ tried everything.
    give me a solution please. i cant transfer media :(
    01-10-2014 08:08 AM
  4. benny142's Avatar
    looks like your phone memory is corrupted. Just check if your media files in the music+ videos are duplicated. Try a soft reset. If still the issue persists, go for a hard reset. I had the same problem with my old L822.
    01-10-2014 01:38 PM
  5. dedracer's Avatar
    Well, i tried both soft and hard reset but same problem persists..i cant even charge my phone through USB cable. All i can do is i have to charge my phone with Nokia charger which was came in box. Any more solutions would be appreciated :)
    01-10-2014 11:13 PM
  6. Walkerboy79's Avatar
    Had same problem with my lumia 900.....my micro USB port was damaged so that I could charge phone but computer wouldn't recognize device....couldn't transfer any data...i feel your pain.
    Hopefully you have some warranty coverage. Otherwise, look for micro usb part on ebay....
    Tutorials on YouTube will show you assembly and diassembly. Best of luck!
    01-10-2014 11:20 PM
  7. worldspy99's Avatar
    Turn off cloud setting for Xbox in music and videos settings. I had the same problem and this tip solved it for me.
    01-10-2014 11:23 PM
  8. worldspy99's Avatar
    Tap Music+Videos, select settings and then slide Xbox cloud collection to off. Hope this helps.
    01-10-2014 11:25 PM
  9. benny142's Avatar
    01-11-2014 06:49 AM
  10. marteenas's Avatar
    Tap Music+Videos, select settings and then slide Xbox cloud collection to off. Hope this helps.
    it actually helped! thank you!
    01-15-2014 01:36 PM
  11. Swapnadeep Biswas's Avatar
    I have updated my L1320 with windows phone 8.1 developer version. But after few days of use my ph stop recognize computer while connecting with USB. Its only charging. I tried several usb but same problem arises. please suggest some idea and how to turn off xbox cloud collection? because after update music+video were separated. please help....thnx
    05-13-2014 01:52 AM
  12. prasanth1947's Avatar
    I have updated my L1320 with windows phone 8.1 developer version. But after few days of use my ph stop recognize computer while connecting with USB. Its only charging. I tried several usb but same problem arises. please suggest some idea and how to turn off xbox cloud collection? because after update music+video were separated. please help....thnx
    Hi swapnadeep Biswas,

    Did you sorted out this issue? i have the same issue, please let me know if you fix this
    05-17-2014 10:45 AM
  13. Andre Victor1's Avatar
    I have the same problem as "prasanth1947 " music+video is separate now. This is really getting on my nerve. Please help!!!!
    05-18-2014 03:21 AM
  14. Harmanpreet Punj's Avatar
    I had the same problem and thought my micros usb port was damaged. So, went to nokia care and the guys there told that everything was working fine but I couldn't get it to connect to my laptop (from past 8 months). I searched the web but found no solution and had no hope left for usb connection. But you my friend have saved me from changing my phone

    Cheers!!
    06-02-2014 05:53 AM
  15. Harmanpreet Punj's Avatar
    Quote Originally Posted by worldspy99 View Post
    Tap Music+Videos, select settings and then slide Xbox cloud collection to off. Hope this helps.
    I had the same problem and thought my micros usb port was damaged. So, went to nokia care and the guys there told that everything was working fine but I couldn't get it to connect to my laptop (from past 8 months). I searched the web but found no solution and had no hope left for usb connection. But you my friend have saved me from changing my phone

    Cheers!!
    nolan533 likes this.
    06-02-2014 05:55 AM
  16. Sarah Rad's Avatar
    The best way that I found to handle this situation was to uninstall the USB drivers for Nokia.

    step one: unplug your USB Nokia cable
    step two: click start, type in "device manager"

    you should see a list of devices.

    scroll down to "Universal Serial Bus Devices"

    Step 3: Right click Nokia USB connectivity, select properties
    Step 4: Click on driver tab, then uninstall driver
    Step 5: Reboot your computer
    Step 6: Plug in Nokia 925 USB cable

    Windows should begin to automatically install the driver for you.

    hope this helps! I tried for months to get my phone connected and it finally worked!!!
    Guytronic likes this.
    07-01-2014 01:12 PM
  17. Prat925's Avatar
    hi,
    I am having the same issue, were you able to solve it?
    I have Lumia925 with WP8.1 Dev Prev
    10-10-2014 10:49 AM
  18. Raviraj Halarnekar's Avatar
    I am facing the exact same issue with my Lumia 620..tried every possible solution but the problem still persist.
    I am facing this problem after updating to cyan,also my battery is draining too fast.
    10-23-2014 02:38 PM
  19. Munter2's Avatar
    Sarah is correct. Your USB drivers are corrupted, happens a lot. You can also install Nokia Care Suite, the current version, and it will re-install your USB drivers.
    10-23-2014 02:46 PM
  20. Raviraj Halarnekar's Avatar
    Sarah is correct. Your USB drivers are corrupted, happens a lot. You can also install Nokia Care Suite, the current version, and it will re-install your USB drivers.
    How can USB drivers of all the PCs i have tried connecting my phone to are corrupted?? something is wrong with the device itself for sure and Microsoft has today released some critical update for those who are on dev prev.I guess this might be the fix for it!!
    Last edited by Raviraj Halarnekar; 10-24-2014 at 02:10 AM.
    10-24-2014 01:18 AM
  21. JuanAGregorio's Avatar
    The best (and fast)solution for me (testing a lot of others later):
    Click Start/Windows button - devices and printers - your mobile phone appear with danger symbol click right solve problems,(waiting and accept)
    11-20-2014 05:48 AM

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