I received a text message yesterday that a feature on my account had changed. I phoned, and the support specialist said that my hotspot data capacity had been increased from 0.5GB to 2.5GB at no additional charge to me. Today, I received another text message that a change had been made to my account. I "chatted" online with T-mobile, who said that my monthly charges had been decreased by $20 per month, and that this was associated with the increase of hotspot data. When I (incredulously) asked why the change in my favor, the reply was to the effect that "T-Mobile is always looking for ways to keep their customers happy."
Has anyone else here experienced this and have a more detailed explanation?
Has anyone else here experienced this and have a more detailed explanation?