1. Strings78's Avatar
    I just recently switched from my iPhone 4 to a Lumia 925 and I was so excited!! After having the phone for all of 2 days I've already had to do 2 soft resets and I've had the OS freeze up on me multiple times. These are the same problems that I had with my first Windows Phone and I ended up switching to my iPhone 4 instead. I've still got a week before AT&T's 14 day return program expires and I honestly can't decide if I'm going to keep the device or not. Any advice?
    01-21-2014 09:58 AM
  2. unstoppablekem's Avatar
    Are you on the latest OS? Black is the newest for the ATT 925.
    01-21-2014 09:59 AM
  3. Strings78's Avatar
    Yes, I updated it right after I got it
    01-21-2014 10:04 AM
  4. yarvelling's Avatar
    May just be a bad phone..... :/ I'm new to Windows Phone 8 - since Christmas - but haven't had anything like those problems! It's rebooted a few times on me, but that's only when updating software.. :) So far it's been solid, stable and very reliable. Brilliant camera, and fantastic battery life (once you 'train' it..... discharge fully, recharge, discharge fully - repeat 3 or 4 times)... best phone I've had!! :)
    01-21-2014 04:52 PM
  5. RN50's Avatar
    If the phone still has a week to go before the 15 day returns finishes then just take it bk and swap it for a new 925. Hardly takes a genius to work that out.
    01-21-2014 05:20 PM
  6. Microsoftjunkie's Avatar
    you could hard reset too. always best to hard reset after those updates. Mine has been fine, and got better battery life too.
    01-21-2014 05:33 PM
  7. Rodrigo Mendes's Avatar
    Bad phone in my opinion.

    Maybe a hard reset could fix it, but definitely it's not normal. I completed a month with 925 some days ago and have no restart until now. My old Lumia 820 had only a few in severel months too. Windows Phone it's pretty solid, almost like IOS.
    01-21-2014 06:01 PM
  8. Ultimateone's Avatar
    I'm on my 5th different WP8 phone and have only had 1 problem with a reset and that was with an 8X a looong time ago. I haven't had any issues with my new 925 at all and Im on just GDR3.
    01-21-2014 06:40 PM
  9. QwarkDreams's Avatar
    Sounds like it's the phone, not the OS.
    There are some members who have had their 3rd or even 5th replacement and still got problems but this might just be very bad luck (the number of users without problems is far bigger but it's the negative reports that stand out).

    I got mine in November '13 and by today I only had one random reboot (not even sure it was caused by the OS, might have been an app, I really don't know what caused it) but other than this one time I've had no troubles at all.
    You should try to get a replacement (tell them nothing worked - soft reset, hard resete, updating to newest software version - if they try to blame the problem on the software and if you still have problems after the replacement you still can give it back during the returning program.

    Edit: additional: I've had far more trouble with my past Android devices (OS version not being updated - my first device is still on 1.5 -, dozens of apps force closing - even stock apps -, UI freezing up, unfixed problems - since the update to 4.1.2 my Nexus S' battery drainage is insane and no fix since it won't get any more updates,...). Considering this I'd say WP is a pretty stable OS compared to Android.
    Rodrigo Mendes likes this.
    01-22-2014 01:42 PM
  10. steve_w_7's Avatar
    My first 925 froze up on me after the first week. Tmobile swapped it out for a new one and I haven't had a single issue with it since. I'm going on a year and I absolutely love the phone. Solid!
    Rodrigo Mendes likes this.
    01-22-2014 02:09 PM
  11. leaperk's Avatar
    Same problem I had with the Lumia 810 and the problem ended up being the phone. I would recommend swapping it out. Windows Phone 8 is a rock solid system and your reported problems sound hardware related.
    01-23-2014 09:16 AM
  12. ovalfastlx's Avatar
    Simple, if you're having the freeze ups, then return it. I just got my T-mobile 925, and I haven't had any issues. I'm on my third with the device.



    Sent from my RM-893 Lumia 925 Tapatalk
    01-24-2014 01:13 AM

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