1. iamJemi's Avatar
    I transferred a video with file extension .mkv via bluetooth from my laptop to my phone. Turns out there's no app that could play the video when I searched the store. The thing is that the file went straight to temporary files. From 800 MB it turned to 1 GB. Can you please help me clear this? It wastes space for other files in my phone. I read the other threads that suggested changing the date on the phone and it didn't work for me.

    Thank you so much!
    04-13-2014 08:51 AM
  2. metalchick719's Avatar
    Is Storage Check unable to clear out some of the temporary files? I would try that first. Another option is the Storage Cleaner app, although that's said to not be very effective over time. Sorry I don't have anything more definite to offer you.
    04-13-2014 09:14 AM
  3. iamJemi's Avatar
    I tried what you suggested but unfortunately it still did not work. However, I've recently updated to Windows 8.1 and was somehow able to ease the problem. I was able to clear some files from the temporary storage. From 1 GB, I now have 830 MB left. Still, thank you for your reply!
    metalchick719 likes this.
    04-14-2014 09:47 AM
  4. qutetony's Avatar
    Set your phone time to 2 or 3 months into the future and try clearing temporary files. You will gain substantial memory back. All the best.
    05-25-2014 11:43 AM

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