why won't my phone connect to laptop any more?

[realslimshady]

Only had my 925 a month. Noticed it would only connect via usb to laptop if I used a specific cable-the one that came with the phone, and another similar one, of the various cables I have kicking around. I tried others, which would initially connect, bring up the windows phone screen, then say 'having trouble locating your phone'
Now, it won't connect even with the month old Nokia-supplied cable. First time of trying this morning, it did as above, connected, then decided it couldn't find the phone, and now, not registering the phone at all. USB is working because the phone is charging, just not making the data connection. Is this a hardware (i.e phone socket) problem? Bit annoying, because I love the phone otherwise...:devil:

 

[N_LaRUE]

Depending on how good you are with computers I have a few suggestions for you. If you have any trouble understanding this you can ask some questions or get someone who knows what to do.

Step 1 - remove existing drivers for Windows Phone on the laptop.
Step 2 - do a soft rest on your phone
Step 3 - ensure you're connected to WiFi or internet on your laptop and the connection is good.
Step 4 - plug your phone into your laptop with the Nokia cable with the phone unlocked
Step 5 - be patient as the driver installation takes some time

This should fix your issue.

 

[Guytronic]

Only had my 925 a month.

Welcome to WPC!
N_LaRUE's advice should work.

Good luck!

 

[metalchick719]

You don't have to go through so much trouble if your phone isn't being recognized by your computer. I had this same issue with my 920 a few months back. Keep your phone connected to the computer via USB cable and simply reboot it. Your computer should recognize it again after it reboots! :smile:

 

[realslimshady]

You don't have to go through so much trouble if your phone isn't being recognized by your computer. I had this same issue with my 920 a few months back. Keep your phone connected to the computer via USB cable and simply reboot it. Your computer should recognize it again after it reboots! :smile:

Hmmm. After two attempts at a system restore, I connected phone and switched off and on. Ended up with the same 'cannot find your phone' screen. Tried a soft reset on the phone while connected-nothing.
Can't work out how to remove the drivers, as per the first suggestion, anyone help me with that?
Cheers

 

[realslimshady]

not getting anywhere. tried to find some drivers at Microsoft, but as my phone is not appearing on the device list in Device manager, it's not possible-for me anyway-to update the driver manually. I also updated my phone software, after that-hooray! the computer 'saw' it, and opened the 'what's on your phone' screen. For about 5 seconds. Then, 'connect your phone'. Oooh-then it saw the phone again, briefly. Then back to 'connect your phone'. And that's where I am now. Great phone. Sh*t Windows 8

 

[Guytronic]

not getting anywhere. tried to find some drivers at Microsoft, but as my phone is not appearing on the device list in Device manager, it's not possible-for me anyway-to update the driver manually. I also updated my phone software, after that-hooray! the computer 'saw' it, and opened the 'what's on your phone' screen. For about 5 seconds. Then, 'connect your phone'. Oooh-then it saw the phone again, briefly. Then back to 'connect your phone'. And that's where I am now. Great phone. Sh*t Windows 8

Which operating system is installed on your laptop?

 

[waazzupppp]

You do need to make sure that the cable you have is compatible for data transfers. There are quite a few out there that are "charging" cables that won't work for data transfers due to the pin configurations. You don't NEED to use the Nokia cables, but most of the $1 specials at Amazon are lower quality at best and have tons of issues when they are used for anything but charging.

Other than that N_LaRue has it nailed for the steps to make sure everything is setup correctly.

 

[realslimshady]

Which operating system is installed on your laptop?

Windows 8. Laptop is a year old.
Using the same cable that worked fine last week (I do have some others that wouldn't work as per my first post)

 

[Guytronic]

Windows 8. Laptop is a year old.
Using the same cable that worked fine last week (I do have some others that wouldn't work as per my first post)

Do you have this app installed on your notebook by any chance?:
Windows Phone app for Windows in the Windows Store

 

[T Moore]

FYI The desktop app does nothing to help the phone be identified by the PC.
You are probably better off not starting it until the drivers load for the phone.

 

[Jarip]

Do you have this app installed on your notebook by any chance?:
Windows Phone app for Windows in the Windows Store

This might be a good suggestion, as I have done the similar way, adding all drivers by installing Nokia Software Updater (for retail) 4.1 - it will install all drivers too, when you install it ... it works usually (a computer will find cp) ...

 

[realslimshady]

This might be a good suggestion, as I have done the similar way, adding all drivers by installing Nokia Software Updater (for retail) 4.1 - it will install all drivers too, when you install it ... it works usually (a computer will find cp) ...

just installed NSU for retail....nope, still nothing, phone charges but not registering on computer. getting peed off now

 

[realslimshady]

Ok, finally! Having uninstalled NSU but left all the other stuff it installed (various drivers) I then tried the phone-restart-while-plugged-in, and I'm cautiously optimistic, as I've unplugged and replugged a few times, and transferred a few pictures, all ok so far. Hope that's the end of it!

 

[Guytronic]

Does your PC's device structure look anything like this?

 

[Guytronic]

Ok, finally! Having uninstalled NSU but left all the other stuff it installed (various drivers) I then tried the phone-restart-while-plugged-in, and I'm cautiously optimistic, as I've unplugged and replugged a few times, and transferred a few pictures, all ok so far. Hope that's the end of it!

Lets hope!

 

[realslimshady]

View attachment 67818

Does your PC's device structure look anything like this?

It did look like that, but with no Nokia device showing....
Anyway, this morning is all still working fine, so let's hope that's it! Thanks for your help and guidance guys.

 

[Stashman]

Hello, I am having same problem with my Lumia 720. I never had this problem until recenlty. then i noticed if i connect to another computer my phone gets detected immediately. However, other phones get detected on my computer except for a 1020 i tried connecting. so I should say windows phone is not connecting.
I went to computer manager as you suggested but i get a blank page under device manager. any other way I can go around this? thanks.

 

[Guenther Wiltsche]

Thanks a lot, worked perfectly!:grin: