The Windows 10 April 2018 update has arrived! Get the new Dell XPS 15, starting at $999.99
  1. Martin Cho's Avatar
    Hi there, I've actually googled and tried a lot of different solutions but failed to boot up my dead phone.
    My lumia 925 2 days ago went on a crazy boycott against me and refuses to boot up. I tried soft reset but it didn't work.
    Recently I tried to drain out the battery of my phone and plug it on my pc and some times, it does boot up. After getting to the screen for like 4-5 minutes it started to freeze and turn itself off again. Is there any other way to solve this problem? If there is not then I really need to return for warranty already. Any help are appreciated, thanks!
    06-24-2014 08:52 AM
  2. troylytle's Avatar
    You should try to boot it with the computer again then while it's booting soft reset.
    06-24-2014 08:54 AM
  3. Martin Cho's Avatar
    I tried that as well but it doesn't work though...after soft resetting it still doesn't work. Should I try to leave it for a while before soft resetting?
    06-24-2014 09:02 AM
  4. worldspy99's Avatar
    I tried that as well but it doesn't work though...after soft resetting it still doesn't work. Should I try to leave it for a while before soft resetting?
    Charge it fully and then use Nokia Care Suite software and see if it can wipe the slate clean and reinstall new software for you. Please keep in mind that you will lose all your day you currently have on the device.
    06-24-2014 09:06 AM
  5. Martin Cho's Avatar
    Charge it fully and then use Nokia Care Suite software and see if it can wipe the slate clean and reinstall new software for you. Please keep in mind that you will lose all your day you currently have on the device.
    The problem is it doesn't want to charge and it remains dead >_< I tried to flash it twice earlier as I was lucky that I can manage to boot. Too bad it freezes at the first time setup stage and turned off. After that it refuses to boot up till now. =(
    06-24-2014 09:08 AM
  6. waazzupppp's Avatar
    So many questions that would need to be answered before a good answer can be found...

    How long have you had it? If it is somewhat new, it could be a bad battery.
    Was it new when you purchased it or was it a refurb? If it was a refurb, it may have passed testing or been missed by them.
    Was the battery life ok before the issue, or was it bad the entire time you had it? If it has been bad the entire time, it is probably a defective battery.
    With the device off, does the screen show the charging icon or does it have an exclamation point? This was common in the 521's also.

    It sounds like a warranty service issue, but you might get lucky if there is nothing major wrong with it.
    06-24-2014 10:58 AM
  7. nomegustaios's Avatar
    Have you tried the Nokia SW Recovery Tool? It should bring the device back to life, however you will lose all of your data. If you had the backup on, you should be OK though.

    FAQ - FAQ - How can I recover/reset/restore my phone software? - Nokia - USA
    Last edited by nomegustaios; 06-24-2014 at 11:08 AM. Reason: typo
    06-24-2014 11:07 AM
  8. Martin Cho's Avatar
    So many questions that would need to be answered before a good answer can be found...

    How long have you had it? If it is somewhat new, it could be a bad battery.
    Was it new when you purchased it or was it a refurb? If it was a refurb, it may have passed testing or been missed by them.
    Was the battery life ok before the issue, or was it bad the entire time you had it? If it has been bad the entire time, it is probably a defective battery.
    With the device off, does the screen show the charging icon or does it have an exclamation point? This was common in the 521's also.

    It sounds like a warranty service issue, but you might get lucky if there is nothing major wrong with it.
    It's just a month old, had few freezes before but managed to solve with just soft reset.
    It's brand new and not refurbished though.
    It just happened like this 2 days before. Previously just soft reset can solve freeze problems .__.
    It has no indication though, just blank and nothing on the screen.
    06-24-2014 11:18 AM
  9. wgrs's Avatar
    Just a month old? Go to Nokia Care and demand a warranty repair!
    06-24-2014 12:06 PM
  10. Martin Cho's Avatar
    Have you tried the Nokia SW Recovery Tool? It should bring the device back to life, however you will lose all of your data. If you had the backup on, you should be OK though.

    FAQ - FAQ - How can I recover/reset/restore my phone software? - Nokia - USA
    I tried but the problem is the software doesn't recognize my phone. Plus it requires me to at least enter the nokia logo part where I can't even get to currently.

    Just a month old? Go to Nokia Care and demand a warranty repair!
    If there's no solution then I really need to send it back for warranty. The warranty here is slow so I would like to avoid that as I don't have a second phone .___.
    06-24-2014 12:21 PM
  11. worldspy99's Avatar
    They will turn it around in a week. If you want a cheap WP device PM me.
    metalchick719 likes this.
    06-24-2014 12:51 PM
  12. Muessig's Avatar
    They will turn it around in a week. If you want a cheap WP device PM me.
    The wheeler-dealer of WPCentral strikes again

    In all seriousness given your problem, Martin, I'd recommend using your warranty.
    06-24-2014 12:52 PM
  13. Martin Cho's Avatar
    They will turn it around in a week. If you want a cheap WP device PM me.
    Really? That's fast! Going to stick around and try to fix it for a while, if still can't by Sunday then I will send it in on Monday >_<

    The wheeler-dealer of WPCentral strikes again

    In all seriousness given your problem, Martin, I'd recommend using your warranty.
    Alright, I'll give it another try then I will send it in for warranty. Hope everything is okay >_<
    06-24-2014 12:53 PM
  14. worldspy99's Avatar
    I sent one in on Monday of last week and received the device yesterday. They give you a two day air pre-printed UPS label and return it two day air as well. So I think you should definitely just send it in.
    06-24-2014 01:12 PM
  15. Martin Cho's Avatar
    I sent one in on Monday of last week and received the device yesterday. They give you a two day air pre-printed UPS label and return it two day air as well. So I think you should definitely just send it in.
    Alright! Thanks for the help =) I will just send it in for warranty. Thanks a lot =D
    06-24-2014 01:27 PM
  16. lcw731's Avatar
    Really? That's fast! Going to stick around and try to fix it for a while, if still can't by Sunday then I will send it in on Monday >_<>_<
    I don't know where you are, but I just sent my phone into Nokia, and had it back within 5 days. Granted I'm in the same city (and zip code actually) as the repair center, but their actual turnaround time not including transit was pretty quick.
    06-25-2014 01:26 PM

Similar Threads

  1. So is instagram just going to always suck?
    By Christopher Lindsay in forum Ask a Question
    Replies: 22
    Last Post: 06-27-2014, 07:20 AM
  2. Nokia Lumia 1520 Screen Spots when hit from back
    By WPCentral Question in forum Ask a Question
    Replies: 4
    Last Post: 06-25-2014, 02:21 AM
  3. Deal of the Day: Nokia 1.3A Micro USB Wall Charger
    By WindowsCentral.com in forum Windows Central News Discussion
    Replies: 0
    Last Post: 06-24-2014, 08:42 AM
  4. Microsoft's planned surprise today was indeed another Android smartphone dubbed Nokia X2
    By WindowsCentral.com in forum Windows Central News Discussion
    Replies: 0
    Last Post: 06-24-2014, 08:20 AM
  5. nokia lumia 520
    By WPCentral Question in forum Ask a Question
    Replies: 1
    Last Post: 06-24-2014, 08:11 AM
LINK TO POST COPIED TO CLIPBOARD