Greetings to everyone!
I just bought a new Lumia 925 and I'm extremely disappointed.
After the initial setup I used the phone for 3-4 minutes and it started freezing.
To cut a long story short, I did a hard reset, I downloaded Nokia Software Recovery Tool and installed all the updates but the phone either freezes or restarts while booting and then freezes.
Does that mean that there is a hardware problem?
I don't know if it helps but after installing the software version 3051.40000.1351.2004, Nokia Software Recovery Tool keeps asking me if I want to install the same software version again. It doesn't say that software is up to date or anything like that. I've already done that 3 times just in case there are minor differences in the software.
Is there anything I can do before I return the phone?
Thank you in advance!
I just bought a new Lumia 925 and I'm extremely disappointed.
After the initial setup I used the phone for 3-4 minutes and it started freezing.
To cut a long story short, I did a hard reset, I downloaded Nokia Software Recovery Tool and installed all the updates but the phone either freezes or restarts while booting and then freezes.
Does that mean that there is a hardware problem?
I don't know if it helps but after installing the software version 3051.40000.1351.2004, Nokia Software Recovery Tool keeps asking me if I want to install the same software version again. It doesn't say that software is up to date or anything like that. I've already done that 3 times just in case there are minor differences in the software.
Is there anything I can do before I return the phone?
Thank you in advance!