1. nmsv's Avatar
    My girlfriend has a Lumia 925 unbranded whih was updated through the official channel on Tuesday. All was fine until today, where the phone just died while she was at work. The phone had more than 50% of battery power and just won't charge (either from USB or wall charger).

    How can I hard reset the phone? Remember, it won't turn on, no Nokia logo, nothing! Can a software reflash at home solve this?
    07-18-2014 05:51 PM
  2. ven07's Avatar
    My girlfriend has a Lumia 925 unbranded whih was updated through the official channel on Tuesday. All was fine until today, where the phone just died while she was at work. The phone had more than 50% of battery power and just won't charge (either from USB or wall charger).

    How can I hard reset the phone? Remember, it won't turn on, no Nokia logo, nothing! Can a software reflash at home solve this?
    If you connect the phone to a pc can you still access it?? Nokia software recovery might be an option yes
    07-18-2014 05:57 PM
  3. kivancio's Avatar
    Simply try soft reset, hold down power button+volume down keys together until Nokia logo shows up
    07-18-2014 06:09 PM
  4. FAHMI BASSEM's Avatar
    For hard reset, click on volume down+ power+ camera all at the same time.
    Of that didn't help use Nokia recovery tool it may help
    07-18-2014 06:14 PM
  5. nmsv's Avatar
    Thanks for the help guys :) Is there a proper guide for Recovery Tool? Youtube videos may do more harm than help
    07-18-2014 06:18 PM
  6. Guytronic's Avatar
    Cut and paste from the Nokia support site:

    Step 1. Download and install Nokia Software Recovery Tool to your computer. If possible, make sure that your phone is fully charged.

    Step 2. Start Nokia Software Recovery Tool, and connect your phone to your computer with a compatible USB cable. If prompted, select the correct USB mode on your phone: Nokia Suite or Modem.

    Note! Using Nokia Software Recovery Tool erases all personal content on your phone. If possible, create a backup of your phone’s content before starting the installation.

    Step 3. Follow the instructions shown on the tool. The latest version of your phone software will be installed, and your phone will restored back to the factory settings. This process may take some time depending on your internet connection, and you cannot use your phone during the installation.

    If your phone is not starting or appears to be stuck, you can also recover your phone with “My phone does not start up or respond option” (only available for Windows Phone 8 models).




    Here is a link for the recovery download:
    download.fds-ncom.nokia.com/supportFiles/phones/files/recovery/NokiaSoftwareRecoveryToolInstaller.exe
    ven07 and Himanshu Chowdhary like this.
    07-18-2014 06:40 PM
  7. ven07's Avatar
    Cut and paste from the Nokia support site:

    Step 1. Download and install Nokia Software Recovery Tool to your computer. If possible, make sure that your phone is fully charged.

    Step 2. Start Nokia Software Recovery Tool, and connect your phone to your computer with a compatible USB cable. If prompted, select the correct USB mode on your phone: Nokia Suite or Modem.

    Note! Using Nokia Software Recovery Tool erases all personal content on your phone. If possible, create a backup of your phone’s content before starting the installation.

    Step 3. Follow the instructions shown on the tool. The latest version of your phone software will be installed, and your phone will restored back to the factory settings. This process may take some time depending on your internet connection, and you cannot use your phone during the installation.

    If your phone is not starting or appears to be stuck, you can also recover your phone with “My phone does not start up or respond option” (only available for Windows Phone 8 models).




    Here is a link for the recovery download:
    download.fds-ncom.nokia.com/supportFiles/phones/files/recovery/NokiaSoftwareRecoveryToolInstaller.exe
    Haha doesn't get any better than this... Crystal
    Guytronic likes this.
    07-18-2014 07:01 PM
  8. nmsv's Avatar
    Haha doesn't get any better than this... Crystal
    lol

    I replied before I analyzed the tool. Thought it was the Nokia Care Suite tool, which I used a while ago to flash an unbranded firmware into my E7 and that tool is not so user friendly than this one.

    Thanks anyway, going to try tomorrow...
    ven07 and Guytronic like this.
    07-18-2014 07:09 PM
  9. Vellamoose's Avatar
    Same thing happened to me one day after the cyan update. Just press the vol down and lock screen button till u see the Nokia logo again and it's business as usual after. No need to panic. I had 75% batt left when it went dead on me
    ven07 likes this.
    07-19-2014 02:53 AM

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