1. andyey's Avatar
    I've been trying all day to update my phone to Cyan on AT&T. I did have the developers preview, but i reset my phone multiple times today to get rid of that. I am currently running Black. I have already tried using Nokia's tool earlier today, but that only wanted to install Black. what gives???
    09-03-2014 08:19 PM
  2. ratsttam's Avatar
    Is your phone an AT&T branded phone, or is it unlocked from somewhere else?
    09-04-2014 07:28 AM
  3. xandros9's Avatar
    If you have an AT&T branded 920 like I do, without doing anything, you're up the creek.

    Buutttt, you can flash another ROM. Such as the ROGERS one, or the French CV one. (although it looks like the French one does away with LTE with Cyan) There are threads out there, see "Easily flash...."

    Or you could stick with your AT&T ROM with the DP and wait it out.
    09-04-2014 08:16 AM
  4. ratsttam's Avatar
    When you say you reset your phone, did you use the Nokia Software Recovery tools from a computer, or did you just do the reset from the settings on the phone? If you just reset from the settings, than you're still on DP/Black and you won't get the update yet. You will need to use the computer based tools to overwrite the newer software with current factory os.
    Laura Knotek likes this.
    09-04-2014 09:09 AM
  5. karelj's Avatar
    If you have a Lumia 925 on ATT and it is an ATT branded 925, then the update is available without needing to use the Nokia Software Tool.
    09-04-2014 10:45 AM
  6. Camaroon's Avatar
    Don't mean to hijack this thread but have a related question. I currently have a 925 on T-Mobile and branded that way (says T-Mobile below the home button on the screen). I've been thinking about switching to AT&T and using this phone but the Tmo925 hasn't received Cyan yet. If I switch, will I get Cyan through AT&T when it's available for the 925? Or will I just not get it at all? Thanks!
    09-04-2014 01:19 PM
  7. jgbstetson's Avatar
    Don't mean to hijack this thread but have a related question. I currently have a 925 on T-Mobile and branded that way (says T-Mobile below the home button on the screen). I've been thinking about switching to AT&T and using this phone but the Tmo925 hasn't received Cyan yet. If I switch, will I get Cyan through AT&T when it's available for the 925? Or will I just not get it at all? Thanks!
    You will get it when it's available for T mobile 925's. Updates follow carrier or region specific firmware, regardless of where it is or the network you are on.
    09-04-2014 01:21 PM
  8. andyey's Avatar
    I tried both - Nokia's tool and reset the phone...its odd, Nokia's site initially says the latest version is Black, but if you dig further, it says Cyan is available.
    09-05-2014 10:04 AM
  9. andyey's Avatar
    yes, its AT&T branded. I talked to AT&T and they said, "just wait longer" Cyan has been out since July 24! I get another odd message at times though - my phone says the time and date are wrong, even though they are set to the network settings. Could this have anything to do with why the update isn't coming through?
    09-05-2014 10:08 AM
  10. metalchick719's Avatar
    Don't mean to hijack this thread but have a related question. I currently have a 925 on T-Mobile and branded that way (says T-Mobile below the home button on the screen). I've been thinking about switching to AT&T and using this phone but the Tmo925 hasn't received Cyan yet. If I switch, will I get Cyan through AT&T when it's available for the 925? Or will I just not get it at all? Thanks!
    You'll still have to wait until T-Mobile releases the update since it's a T-Mobile phone running T-Mo software and such. Just be patient - it'll come to use T-Mo 925 users.
    09-06-2014 10:36 AM
  11. jay64's Avatar
    I did yesterday and wish I had not. The long awaited update has been more problems then solutions for me. nokie drive worked well before, now the new version (idrive or some such thing) does not work at all. Numerous programs show download of updates "pending" but never actually complete. You do not seem to be able to elect singular updates but it appears you either update all or none of the stock apps. Yet after all that they don't update anyway. Lost all settings info email etc. That was not unexpected but you think the process could avoid such. I think my phone rebooted 5 times to accomplish the update. Coming out of sleep is very laggard, taking multiple swipes/touches to get a reaction, nothing new there with WP. It also seems you have to globally enable location services rather then app specific ? Web pages not formatting correctly. The previous version is looking pretty good right about now. After such a delay getting it out you think it would be smoother. Mainly at&t crapware.
    09-07-2014 11:50 AM
  12. andyey's Avatar
    just to update...I talked to AT&T support numerous times, went into the store twice, chatted with Nokia support and finally decided to give my local Microsoft store a chance. They were amazing!!! The tech knew that some 925s that previously had the Developers Preview app were having a difficult time getting the Cyan update. He went out of his way to help me...used a new tool that was just released to them by Nokia and installed Cyan for me.
    xandros9 and Laura Knotek like this.
    09-11-2014 07:15 PM
  13. Francisc Molnar's Avatar
    Hi there,

    I would really appreciate some help with an update issue related to a Nokia Lumia 925.
    I have Lumia 925, hardware product code 059T041 on SIM tray. This was designated for Hutchison 3G in Italy.
    However, installed firmware is a Russia Country Variant (not sure which product code), a supplier did install it in order to sell the phone on Eastern European markets. It seems unable to get updates over the air...or at least is not getting Cyan which is listed as Available for both "original" and "installed" product codes.

    I would like to know if FOTA updates should come even if original product code (H3G Italy) does not match the installed product code (Russia CV), and updates would take place based on the installed product code?

    thanks
    09-12-2014 04:07 PM
  14. pankaj981's Avatar
    Hi there,
    I would like to know if FOTA updates should come even if original product code (H3G Italy) does not match the installed product code (Russia CV), and updates would take place based on the installed product code?
    Your phone will receive the update when the Russian CV ROM gets updated to Cyan. If your phone is on the Developer Preview then your phone won't get updated since Microsoft has blocked the Cyan updated for most phones on the Developer Preview

    PS: You might be flashed to one of these ROMs for Russia:


    1. 059T1R1 RM-892 VAR EURO RU CV BLACK
    2. 059T1R2 RM-892 VAR EURO RU CV WHITE
    3. 059T1R3 RM-892 VAR EURO RU CV GREY
    Laura Knotek likes this.
    09-13-2014 11:43 PM
  15. Francisc Molnar's Avatar
    pankaj981
    thank you... I guess i'll have to wait then.
    pankaj981 likes this.
    09-14-2014 06:27 PM

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