1. lance5087's Avatar
    I'm sure there are already discussions on here, but I am at work and in a hurry. Ever since the 8.1 update my phone freezes on the glance screen or is off completely at least once a day. I have to do a soft reset everytime because it wont turn off or on. I have reset the phone once thinking it may be an app but it still happened. Has anyone else had this problem? Is there something I can do or is it just a bug problem? Thanks for the help.
    09-22-2014 02:10 PM
  2. Aniket Mhatre's Avatar
    Why don't you try reseting your phone using nokia software recovery tool
    Nokia Lumia 925 India
    09-22-2014 02:23 PM
  3. ratsttam's Avatar
    Happened to me a couple times a week while on the 8.1 DP. Once I used NSR to put it back on 8.0, that issue went away.
    Are you running an official 8.1 pushed down, or are you using the Developer Preview? I have to assume it's the lack of Cyan firmware that's causing the problem with the phone becoming unresponsive in "deep sleep" mode.
    09-24-2014 07:59 AM
  4. throt's Avatar
    I got the same issue with update, luckily not that often, but they say that update made the phone more stable - yeah right - I wonder if I miss my plane one morning will MS pay for the ticket.
    09-24-2014 04:55 PM
  5. lance5087's Avatar
    My phone did it with the developer preview so I did what you said and went back to 8.0. Then a few weeks ago cyan came out and it still did it. It doesn't happen often and maybe once a day was exaggerated but it is definitely every other day.
    09-25-2014 09:04 PM
  6. falcon304's Avatar
    I have the exact same problem. About once a day it'll lock up and I have to do a soft reset.
    AT&T version, running the latest DP w/ Cyan.
    09-26-2014 11:13 AM
  7. ratsttam's Avatar
    Anybody running official Cyan without the DP? Curious if it's a lingering issue, or if it was the lack of official firmware/software combination that's causing the freezes.
    It also didn't matter if I had glance on or not before I rolled back.
    09-26-2014 01:19 PM
  8. lance5087's Avatar
    Well I went back to developers preview and got the latest update a couple of days ago. No freezes yet, but now my phone will make zero noises. I guess its just a work in progress.
    09-26-2014 05:05 PM
  9. lance5087's Avatar
    So I hooked my phone to Nokia recovery tool 2 days ago and did everything through there. Reflashed the software. No issues yesterday, but an hour ago the phone was off and had to do a soft reset. I came from android and used to hack my phones using xda developers which made the phones run better. Is there anything you can do on the windows phones similar to that?
    10-04-2014 11:36 AM
  10. mark arsene's Avatar
    I had the same issue ever since the 8.10.14176.243 update.. But it's not often though
    10-04-2014 11:53 AM
  11. Bill Zrv's Avatar
    hey everyone!
    I have exactly the same problem. Just so you know I have the latest update on the DP program.
    I was looking for a solution to my (our) problem here, before to do a hard reset. SO, it sure from what you say that the hard reset wont help. Now I wanna tell you what I have noticed. I have MANY apps that ran in the background, and when I start to uninstall all the apps that I don't use so much, the problem seems to go away. I know that the problem is not from the glance or the double tap (for one week I set them off and the problem was still there). I have noticed that when the phone freezes the red dot near the front camera wont turned off until the soft reset (I don't know if this is something). And last, some times when it freezes, pressing the unlock button harder make it work again.
    Ones again I believe that the problem is the many apps that are installed in phone! Try to delete the most unnecessary (I also deleted Skype, foursquare and mytube :/ ) but now (the last 2 weeks) I don't have any freeze :)

    have a nice day everyone :)
    10-28-2014 11:55 AM

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