1. Magnus Find's Avatar
    For a while, my phone has been unable to detect any jack headphones when connected. It has been a problem since updating to WP 8.1. The phone acts completely as if nothing was connected, when I play music, it comes from the main speaker and not from the headphones.

    I have tried soft and hard reset. After the hard reset I (as an experiment) went to "settings, audio" turned off "flip to silence", and the "magically" the headphones worked fine. However I haven't been able to make them work since.

    No amount of wiggling helps. Due to the experience mentioned above I know that the plug is not "dirty" or something. Also I have tried three different pairs of headphones that otherwise work.

    When I am in the settings, audio menu, I can see that they get detected for half a second (the dolby butten becomes blue)
    10-14-2014 05:39 AM
  2. N_LaRUE's Avatar
    Since you have already hard reset have you thought about using the Software Recovery Tool? This appears to be a corrupt install.

    You'll need a PC with W7 or W8, internet connection and USB cable. The software downloads a new firmware and installs it on your phone. The download is fairly large.

    Be sure to read the information at the link - FAQ - How can I recover/reset/restore my phone software? - Microsoft - USA
    Magnus Find likes this.
    10-14-2014 05:57 AM
  3. ArcticArrow's Avatar
    I dont think this is a corrupted install, I had this problem too a month ago, and I have been using lumia cyan several months, so it has nothing to do with the install. It is known that the 925 or 1020 has this headset/second mic problem. Some get lucky that it works magically for few minutes before it goes down again.

    I just use a bluetooth headset now, and then after a while, the headphone jack works again, but if I keep using it a while, it won't work again. If you call nokia, they will just ask you to send to them and give you another one, however, if you are unlucky like me, several months later, this problem will happen again.

    I am tired of this **** so I just use a bluetooth one.
    Magnus Find likes this.
    10-15-2014 06:44 PM
  4. Magnus Find's Avatar
    To both of you: Thanks alot for the suggestions. I might try the reinstall and if that doesn't work I'll return it (or get a bluetooth headset).

    10-23-2014 02:08 AM

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