Shop HP’s Memorial Day Sale:Save up to 61% on PCs and more!
  1. Nathan Ryan's Avatar
    I updated to windows 8.1 the night of 11/3/14. Took about 20-30 mins to update and phone was working fine before update. After it finished and restarted, the phone remained at a black screen. It was unresponsive to the power down button so I tried resetting it (power button and down volume button). It goes through the restart process only to return to a blank black screen. You can only see that its projecting a blank black screen in a dark room. I tried letting it run out of battery which it recognizes and displays the charge icon. However it still remains unresponsive besides the bugged restart process. Also, hard reset is not an option as it is unresponsive to power button being used by itself. Help?
    Last edited by Nathan Ryan; 11-06-2014 at 08:07 PM.
    11-06-2014 07:34 PM
  2. Microsoftjunkie's Avatar
    Try a button factory reset.
    11-06-2014 07:38 PM

Similar Threads

  1. Two batteries for Lumia 520/521
    By kiddori in forum Marketplace Archive
    Replies: 12
    Last Post: 12-01-2014, 09:02 AM
  2. Why isn't my volume down button working?
    By sharukh_shaikh7 in forum Ask a Question
    Replies: 6
    Last Post: 11-10-2014, 09:18 PM
  3. Price drop for the Lumia 1520?
    By Windows Central Question in forum Ask a Question
    Replies: 7
    Last Post: 11-07-2014, 06:12 AM
  4. Unlimited OneDrive storage starts rolling out to Office 365 subscribers
    By in forum Windows Central News Discussion
    Replies: 0
    Last Post: 11-06-2014, 07:30 PM
  5. MSN apps get updated for Windows Phone; change logs not posted yet
    By in forum Windows Central News Discussion
    Replies: 0
    Last Post: 11-06-2014, 05:42 PM