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  1. Nathan Ryan's Avatar
    I updated to windows 8.1 the night of 11/3/14. Took about 20-30 mins to update and phone was working fine before update. After it finished and restarted, the phone remained at a black screen. It was unresponsive to the power down button so I tried resetting it (power button and down volume button). It goes through the restart process only to return to a blank black screen. You can only see that its projecting a blank black screen in a dark room. I tried letting it run out of battery which it recognizes and displays the charge icon. However it still remains unresponsive besides the bugged restart process. Also, hard reset is not an option as it is unresponsive to power button being used by itself. Help?
    Last edited by Nathan Ryan; 11-06-2014 at 09:07 PM.
    11-06-2014 08:34 PM
  2. Microsoftjunkie's Avatar
    Try a button factory reset.
    11-06-2014 08:38 PM

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