1. faraz98's Avatar
    Hi,

    I recently bought a Nokia Lumia 925. Now i am facing some problems with it,
    1. The phone just turns off randomly even it has battery remaining after every week or two weeks, then i turn it on using power button + lower volume button + camera button
    2. Now when i turn it on the battery is drained to almost 10-15%
    3. Moreover i have noticed that messages and calls are not being received sometimes, i.e. the phone acts as if it is in airplane mode... so i restart the mobile to get missed msgs,
    4. sometimes i get these msgs in notification only, and not in messaging app!

    What is wrong with it? Any solutions?

    Thanks
    11-11-2014 10:26 AM
  2. N_LaRUE's Avatar
    With that kind of issue I'd suggest using the Nokia Software Recovery Tool.

    Keep in mind this will erase everything on your phone. It should fix your problems however. Be sure to read the information before using it.
    You need a PC with Windows 7 or 8, internet connection and USB cable. The download is rather large.

    FAQ - How can I recover/reset/restore my phone software? - Microsoft - USA
    11-11-2014 10:56 AM
  3. faraz98's Avatar
    Another thing i just noted. I am receiving about 10 12 messages for each single message sent to me in sms threads.
    11-12-2014 01:36 AM
  4. faraz98's Avatar
    Will this tool revert the phone back to windows phone 8.0? As the phone is running 8.1 at the moment.
    With that kind of issue I'd suggest using the Nokia Software Recovery Tool.

    Keep in mind this will erase everything on your phone. It should fix your problems however. Be sure to read the information before using it.
    You need a PC with Windows 7 or 8, internet connection and USB cable. The download is rather large.

    FAQ - How can I recover/reset/restore my phone software? - Microsoft - USA
    11-12-2014 01:49 AM
  5. N_LaRUE's Avatar
    Will this tool revert the phone back to windows phone 8.0? As the phone is running 8.1 at the moment.
    No, the software downloads the latest firmware and installs it. You can't go backwards with this software. You can then install preview if you wish after that.
    faraz98 likes this.
    11-12-2014 02:04 AM
  6. faraz98's Avatar
    Thanks , i am downloading the latest firmware through this software now. I will let you know how it pans out when i reset the phone using this software.
    Do you think it may be a hardware problem?
    11-12-2014 02:24 AM
  7. N_LaRUE's Avatar
    Thanks , i am downloading the latest firmware through this software now. I will let you know how it pans out when i reset the phone using this software.
    Do you think it may be a hardware problem?
    Anything is possible but it appears more software related.

    One thing I would suggest and I'm not saying do this but sometimes not restoring from backup may be a good thing. If you have nothing you're overly worried about then don't restore. Just install your apps individually. Sometimes apps do cause issues.

    If you plan to install the DP, do that after the fresh install. Be sure to check for updates. Then install your apps.
    11-12-2014 02:29 AM
  8. faraz98's Avatar
    Thanks. :)
    I hope it is a software issue and gets resolved! :)
    11-12-2014 02:41 AM
  9. Paul Verizzo's Avatar
    I have a 925 that used to run the PforD. The new TMO official 8.1 update got installed two weeks ago. As a test to respond to you, I just hooked the phone up to the Nokia Software Updater, and it does show the current OS version as the one it would reinstall. Contrast that to earlier, it wanted to go back to a basic 8.0.

    So, you should be getting the latest and greatest via Updater. You will also find out with that program if your phone is under warranty. I would suggest going to Settings/Update just to make sure all is the latest.

    Hardware problems are extremely rare in the circuit board. Things like the earphone jack are more likely, sometime hard buttons. Or, antenna wires corroded at contacts.

    I have found my two 925's the worst phones I've ever owned, and that's a bunch. Number three (having replaced number one) is in the shop now. The one in use will be going back to warranty repair as soon as number three gets back. Nokia just ships me "new" phones, different IMEI's. My issues have been terrible connectivity, especially voice, and also the worst Wifi Calling. I was a pioneer in the latter, I know what is good and what is bad.

    Best of luck!
    faraz98 likes this.
    11-13-2014 02:16 PM
  10. mark233's Avatar
    It's disheartening to hear about some of the problems some people have with the 925. My 925 has never had any issues like a lot of the ones I see people post. The only issues I've ever had with mine was when I was running Preview for Developers ...... hoo boy never will do that again. After Cyan update via T-mobile my 925 is back to awesome. Everything works like it should.
    Guytronic and faraz98 like this.
    11-13-2014 06:02 PM
  11. faraz98's Avatar
    Yeah, i was not facing any problem with my phone up till now... i too read many complaints about lumia 925 on the web, but i thought i am lucky! Its great that you are not facing any trouble with Lumia 925! :)
    It's disheartening to hear about some of the problems some people have with the 925. My 925 has never had any issues like a lot of the ones I see people post. The only issues I've ever had with mine was when I was running Preview for Developers ...... hoo boy never will do that again. After Cyan update via T-mobile my 925 is back to awesome. Everything works like it should.
    11-13-2014 09:10 PM
  12. faraz98's Avatar
    Update: Yesterday I reinstalled the latest firmware using the software recovery... it downloaded about 1.6gb data and installed it on my phone. And today my phone turned off itself at about battery level of above 90%. and i used three keys power, camera, volume lower to turn the phone back on! The date was set wrong like before now, so i set the date back right.
    What is the problem?
    Thanks
    I have a 925 that used to run the PforD. The new TMO official 8.1 update got installed two weeks ago. As a test to respond to you, I just hooked the phone up to the Nokia Software Updater, and it does show the current OS version as the one it would reinstall. Contrast that to earlier, it wanted to go back to a basic 8.0.

    So, you should be getting the latest and greatest via Updater. You will also find out with that program if your phone is under warranty. I would suggest going to Settings/Update just to make sure all is the latest.

    Hardware problems are extremely rare in the circuit board. Things like the earphone jack are more likely, sometime hard buttons. Or, antenna wires corroded at contacts.

    I have found my two 925's the worst phones I've ever owned, and that's a bunch. Number three (having replaced number one) is in the shop now. The one in use will be going back to warranty repair as soon as number three gets back. Nokia just ships me "new" phones, different IMEI's. My issues have been terrible connectivity, especially voice, and also the worst Wifi Calling. I was a pioneer in the latter, I know what is good and what is bad.

    Best of luck!
    Anything is possible but it appears more software related.

    One thing I would suggest and I'm not saying do this but sometimes not restoring from backup may be a good thing. If you have nothing you're overly worried about then don't restore. Just install your apps individually. Sometimes apps do cause issues.

    If you plan to install the DP, do that after the fresh install. Be sure to check for updates. Then install your apps.
    11-13-2014 09:12 PM
  13. Paul Verizzo's Avatar
    It's disheartening to hear about some of the problems some people have with the 925. My 925 has never had any issues like a lot of the ones I see people post. The only issues I've ever had with mine was when I was running Preview for Developers ...... hoo boy never will do that again. After Cyan update via T-mobile my 925 is back to awesome. Everything works like it should.
    I am SO jealous. Never had any issues with Preview updates other than SMS not working on WFC. Which doesn't work anyway, so it's all moot.
    11-14-2014 08:15 PM
  14. Paul Verizzo's Avatar
    OP, I suggested checking warranty status. It is/was there on your updater interface.

    What is it?
    11-14-2014 08:17 PM
  15. faraz98's Avatar
    The mobile is in warranty. It was bought in May 2014.
    OP, I suggested checking warranty status. It is/was there on your updater interface.

    What is it?
    11-15-2014 12:55 AM
  16. faraz98's Avatar
    How do i hard reset it?? I thought i hard reset it by using the Nokia software recovery tool?#FAQ - How can I recover/reset/restore my phone software? - Microsoft - USA
    You might need to hard reset your phone. Ping me back so that I can help you with the procedure.
    11-15-2014 06:21 AM
  17. Paul Verizzo's Avatar
    How do i hard reset it?? I thought i hard reset it by using the Nokia software recovery tool?#FAQ - How can I recover/reset/restore my phone software? - Microsoft - USA
    That is certainly one way to do a hard reset, and it has the advantage that it will install the latest and greatest approved and stable version of WP. If you go this route, follow up with Update in Settings.

    The other way is to go into Settings/Phone/About/More? and reset from there.
    11-15-2014 07:42 PM
  18. faraz98's Avatar
    I have reset it using Settings/Phone/About also now.... I get 4, 6 sms instead of the one i sent. I get multiple copies of same sms, which i sent only one!
    11-16-2014 09:51 AM
  19. faraz98's Avatar
    Now i am not receiving sms, also phone is not sending sms! I should send it to warranty center!
    11-17-2014 08:37 AM
  20. magicaltastic's Avatar
    Search around the net, the freezing and battery use seems to happen on quite a few 925s, mine included. I've tried everything mentioned but it still happens to me occasionally, seem to happen more when my wifi is enabled. My wife has a 925 and it's not happened once to hers.
    11-18-2014 06:42 AM

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