I've completely lost sound from my 925 speaker (videos, apps, ringer, notifications,etc.) I do have sound through earphones and bluetooth. I don't think it's a headphone jack issue, since when I unplug, the volume control doesn't indicate headphone. I've not seen a definitive solution online, so I'm going to try a factory reset. I've tried this once before and it seems none of my outlook contacts restored, I had to do it manually. Before I do this again, is there a way to have my contacts restore automatically? I checked my contacts on outlook.com, and it's current - one that I added yesterday is included.