Stuck at lock screen on 925
Hi
My phone is protected by a pin code and when I swipe up to unlock, the pin pad is not appearing - just empty blank space. So I can't get into the phone.
I can open cortana by holding the search 'key' at the bottom - but can't do anything as the phone is locked.
I can't call the phone as it is in flight mode, battery is fully charged.
I've tried doing a soft reset but this isn't fixing it. Wondering if there is a solution that doesn't involve a hard reset.
Have just noticed that if I open up cortana, select "see more", then "get more ideas" I can try again to unlock my phone in 65423 minutes - perhaps something to do with having done a reset and the phone is not set to 25th November.
Any ideas?
Thanks
Hi
My phone is protected by a pin code and when I swipe up to unlock, the pin pad is not appearing - just empty blank space. So I can't get into the phone.
I can open cortana by holding the search 'key' at the bottom - but can't do anything as the phone is locked.
I can't call the phone as it is in flight mode, battery is fully charged.
I've tried doing a soft reset but this isn't fixing it. Wondering if there is a solution that doesn't involve a hard reset.
Have just noticed that if I open up cortana, select "see more", then "get more ideas" I can try again to unlock my phone in 65423 minutes - perhaps something to do with having done a reset and the phone is not set to 25th November.
Any ideas?
Thanks