1. tomval2k's Avatar
    Hi

    My phone is protected by a pin code and when I swipe up to unlock, the pin pad is not appearing - just empty blank space. So I can't get into the phone.

    I can open cortana by holding the search 'key' at the bottom - but can't do anything as the phone is locked.

    I can't call the phone as it is in flight mode, battery is fully charged.

    I've tried doing a soft reset but this isn't fixing it. Wondering if there is a solution that doesn't involve a hard reset.

    Have just noticed that if I open up cortana, select "see more", then "get more ideas" I can try again to unlock my phone in 65423 minutes - perhaps something to do with having done a reset and the phone is not set to 25th November.

    Any ideas?

    Thanks
    01-09-2015 06:45 PM
  2. imaking31's Avatar
    I also experienced the same thing where my friend tries to guess my password until it says wait a minute to try again. And because he's impatient, he remove the battery, reinsert and turn it on. The time has reset somewhere in july (that time it's September) and it says I have to wait for XXXXX minutes.

    I tried searching online for some answers but no luck. I guess I am the only one who has the problem like that. The warranty voids when I install Preview for Developer. The only choice I has was to wait. And that's what I did.

    If your warranty wasn't void yet, try consulting it to the store where you bought it (or in Microsoft Store)
    01-10-2015 02:45 AM
  3. tomval2k's Avatar
    I'd been abroad and the only wifi I could connect to needed a manual login through the browser which couldn't be done without unlocking the phone - have just got back and my phone has now connected to a wifi network it already new about and the time/date got corrected to the present day.

    So I could then just unlock it normally. Crisis very narrowly averted - really didn't want to have to wait 65000 minutes to unlock my phone.
    01-10-2015 12:12 PM
  4. Yazen's Avatar
    Hi

    My phone is protected by a pin code and when I swipe up to unlock, the pin pad is not appearing - just empty blank space. So I can't get into the phone.

    I can open cortana by holding the search 'key' at the bottom - but can't do anything as the phone is locked.

    I can't call the phone as it is in flight mode, battery is fully charged.

    I've tried doing a soft reset but this isn't fixing it. Wondering if there is a solution that doesn't involve a hard reset.

    Have just noticed that if I open up cortana, select "see more", then "get more ideas" I can try again to unlock my phone in 65423 minutes - perhaps something to do with having done a reset and the phone is not set to 25th November.

    Any ideas?

    Thanks
    I had a similar issue with a Huawei W1. Ended up having to perform a hard reset, could not wait over a month for the device to unlock..
    Probably running Developer Preview if your time got synced over WiFi..

    If you can get out of Airplane Mode maybe you can try the 'Find My Phone' features on Microsoft's website
    01-10-2015 01:27 PM

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