1. Windows Central Question's Avatar
    My Lumia 925 started freezing about a week ago. It usually resolved by itself or I did a soft reset. Two days ago, it went totally black as I did a soft reset. I have tried to:

    1. Soft reset it (volume down + power button -> Windows logo/home button blinks or stays lit for 1-30 seconds. No vibration)

    2. Hold the power button (same result as above)

    3. Hard reset it (No vibration, no exclamation mark, nothing, just the home button lights up. I did the hard reset combination as the Windows logo lit, but nothing happened.)

    4. Connect it to my computer and use Nokia Software Updater. It couldn't detect my phone.

    I have done all steps above with different USB-cables and chargers. Also, except for step #4, I have tried the steps without having my phone connected to anything. I don't believe that it's a battery or hardware related problem (well, it could be, but I don't want to believe so).

    I fear that I'll have to take it back to the store I bought it from, but if there is anything else I can do, I'm happy to try. Is there anything they would do at the store that I haven't already tried to do?
    01-16-2016 11:34 AM
  2. TechFreak1's Avatar
    Hold the power button down for a several seconds, swipe down the screen as you would turn off the phone. Let it sit for a few seconds then power it back on. This used to happen to me pre-portico on my L920 albeit rarely.
    RumoredNow likes this.
    01-16-2016 11:43 AM
  3. Tim Benjamin's Avatar
    Try a different cable with step 4, I have seen it make a difference
    RumoredNow likes this.
    01-16-2016 11:47 AM
  4. TechFreak1's Avatar
    Try a different cable with step 4, I have seen it make a difference
    The best cable to use always for flashing roms is a factory cable, generally all pre-supplied cables are factory cables. The difference between factory and your cheap data cables is that the latter doesn't provide any power during the flash process. However as a rule of thumb the phone must be fully charged when flashing the rom.
    01-16-2016 02:45 PM

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