1. Kokarda's Avatar
    Hello, I've been using Lumia 925 for about two years now.

    This morning while I was checking some things on the internet my phone restarted and when it turned back on there was a message "NOT FOR RESALE"

    This happened all of a sudden, I don't have Windows 10 but 8.1.

    I tried reset and I cannot reset it in no way, I tried everything. I tried those buttons combination and nothing. I tried settings -> about -> reset and it says it cannot reset my phone. I tried soft reset, the same. Tried Windows recovery tool and it does nothing.

    The problem is because of this the phone is useless, I cannot do anything with it and it's constantly in flight mode.

    I think its the worst phone I ever had.

    Any help appreciated.

    Thank you.
    02-21-2016 01:15 PM
  2. Kokarda's Avatar
    OS version: 8.10.14226.359
    Firmware revision number: 3051.50009.145.1007
    Hardware revision number: 0.6.4.5
    Radio software version: 3.2.04059.1

    MEID: something in chinese, wtf?!?!
    IMEI: do you need it?
    IMS: not registered
    02-21-2016 01:40 PM
  3. Guytronic's Avatar
    Sounds like your phone or someone may have tried to unlock your phone.

    Have you contacted your carrier?
    02-21-2016 04:33 PM
  4. Kokarda's Avatar
    I'll go tomorrow to visit them.

    How does someone gets to unlock my phone?
    02-21-2016 05:19 PM
  5. Guytronic's Avatar
    I'll go tomorrow to visit them.

    How does someone gets to unlock my phone?
    Your IMEI may have been compromised or it was a carrier glitch.
    02-21-2016 06:43 PM
  6. Kokarda's Avatar
    And what if my IMEI has been compromised? Should I be worried?
    02-21-2016 06:48 PM
  7. Guytronic's Avatar
    Yes
    It's the keys to your smartphone.
    Any unscrupulous knowledgeable person could do a lot of things behind your back with it.

    I would say however this may be a problem with your carrier.
    02-21-2016 06:53 PM
  8. Kokarda's Avatar
    Hope so, phone is still under warranty. Will go sort it out tomorrow.

    I'll let you know what happens.

    Thank you.
    Guytronic likes this.
    02-21-2016 07:07 PM
  9. Guytronic's Avatar
    We have a couple of other mods/ambassadors/members here that are well versed with this type of thing.
    I was hoping someone on the community would jump in here to offer better help.
    Last edited by Guytronic; 02-21-2016 at 07:43 PM. Reason: Changes... :)
    02-21-2016 07:11 PM
  10. RumoredNow's Avatar
    Not For Resale must be somewhere in the Firmware.

    You say you had the device 2 years. Did you buy it new through a retail outlet?

    Has it ever run 10?
    Guytronic and pankaj981 like this.
    02-21-2016 07:24 PM
  11. pankaj981's Avatar
    Yes it's a firmware issue. Either your phone was a store demo model that was never meant to be sold new or someone flashed your 925 with a store demo ROM. In either case the phone can be completely fixed to a non-demo ROM and you would never have the same issue again unless you restore it to the stock ROM using Windows Device Recovery Tool and if your phone happens to be a store demo model. Regardless, unless we know what's going on over here we may not be able to provide a thorough advice to assist. Do let us know what the provider has to say about it.
    RumoredNow and Guytronic like this.
    02-21-2016 07:34 PM
  12. Pete's Avatar
    And what if my IMEI has been compromised? Should I be worried?
    Hi there, can you please send me a private message with your IMEI number, I'll be able to check this directly with Microsoft and see if there's anything special about this device. We've seen cases in the past where Microsoft employees have sold internal testing devices (which is against the terms of their agreement).
    Laura Knotek likes this.
    02-22-2016 02:17 AM
  13. Kokarda's Avatar
    I've sent you IMEI, thanks.

    And it's been bought new from retailer. Has never ran Windows 10.
    02-22-2016 02:39 AM
  14. Pete's Avatar
    I've sent you IMEI, thanks.

    And it's been bought new from retailer. Has never ran Windows 10.
    Could you send that through again please? My inbox was full and has now been cleared.

    Thanks.
    02-22-2016 03:03 AM
  15. Kokarda's Avatar
    Well I took back my phone, it was still under warranty.

    They just took it and said that they'll let me know when it's back.

    Wonder if they will try to fix it or get me a new one.

    New one would be cool :D
    Guytronic likes this.
    02-22-2016 01:13 PM
  16. Guytronic's Avatar
    They just took it and said that they'll let me know when it's back.
    Post back.
    I'm really curious as to what happened here.

    Good Luck!
    02-22-2016 01:54 PM
  17. Kokarda's Avatar
    Will do!
    Guytronic likes this.
    02-23-2016 10:22 AM
  18. Kokarda's Avatar
    Funny thing happened, they just called me and told me I am getting new Lumia 950, they don't have any more of 925.

    They just told me it's a hardware glitch but I think they don't really know what's wrong...

    Lucky me I guess.
    Guytronic likes this.
    03-07-2016 11:06 AM
  19. gordonfink's Avatar
    Sorry you had that trouble, but this is a major score!

    Funny thing happened, they just called me and told me I am getting new Lumia 950, they don't have any more of 925.

    They just told me it's a hardware glitch but I think they don't really know what's wrong...

    Lucky me I guess.
    03-07-2016 06:27 PM
  20. Guytronic's Avatar
    Lucky me I guess.
    I agree!
    You did good there!
    03-07-2016 08:17 PM

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