1. Windows Central Question's Avatar
    I was using my phone when it came to caught and just "died". I have been trying to do soft reset (volume - + power button) but it doesn't work. When i put the phone on charger, the windows icon flashes one time about 2 seconds. My computer recognizes the device, Windows Icon only flashes one time about 4 seconds. Somebody can help me? I can't lost my family pictures and videos :(
    (Sorry for my english, i'm from brazil)
    02-22-2016 10:32 AM
  2. ven07's Avatar
    To rule out that the issue lies with software try this:

    - Soft reset
    - Let the phone charge for a whole day
    - Download the windows devices recovery tool and use it to reset the device (all data will be lost if automatic backup was disabled)

    If the above failed then the problem lies with ha. A few different things you can try:

    - replace the battery
    - Replace the power section ribbon
    - Replace the motherboard

    The first two are the cheapest. Keep in mind that this isn't easy so if you're not comfortable with opening up your phone on your own, probably best to take it to a shop

    If you need additional help or have more questions or details to share, please join the site so you can reply in this thread. See this link for instructions on how to join Windows Central.
  3. ven07's Avatar
    To rule out that the issue lies with software try this:

    - Soft reset
    - Let the phone charge for a whole day
    - Download the windows devices recovery tool and use it to reset the device (all data will be lost if automatic backup was disabled)

    If the above failed then the problem lies with ha. A few different things you can try:

    - replace the battery
    - Replace the power section ribbon
    - Replace the motherboard

    The first two are the cheapest. Keep in mind that this isn't easy so if you're not comfortable with opening up your phone on your own, probably best to take it to a shop

    If you need additional help or have more questions or details to share, please join the site so you can reply in this thread. See this link for instructions on how to join Windows Central.
    02-22-2016 11:00 AM

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