10-08-2013 05:46 PM
33 12
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  1. Bennethon's Avatar
    I know this was mentioned in the bugs thread, but it's really bothering me. I am wondering if other people with the 928 are experiencing the same issue.

    The home, or windows, soft key on my phone looks terrible when back lit. It looks like there is adhesive or gunk in there. I noticed it the first day I had the phone. I tried pressing down on the area with a little force, to see if that would clear it up, but it didn't change anything.

    I showed it to the sales people at the Verizon store, and they could definitely see what I was talking about. But it was too bright in the store to reproduce it on the display model (back lights wouldn't come on). So they just said it was under warranty, if anything happens they'll replace it, and sent me on my way.

    Here's a picture of what I'm seeing:
    928softkey.jpg

    Every time I look down there with the back light on, I feel like I got a junky phone. Is anyone else having this issue? Is this worth trying to replace the unit, and would it even make a difference?
    05-19-2013 04:19 PM
  2. jleebiker's Avatar
    Yeah, same here, but I'm living with it. Not that big a deal to me. I wonder if it changes? If it doesn't, you could use it as a "fingerprint" if it were ever stolen to prove it's yours. /shrug.
    05-19-2013 04:34 PM
  3. cmwys's Avatar
    Unfortunately, same here as well. Though at the least your keys look white! Mine are this horrid dingy yellow.
    05-19-2013 05:03 PM
  4. Serious Tone's Avatar
    Yeah i posted this in another thread too. I'm actually kind of happy its not just mine.
    05-19-2013 05:38 PM
  5. nooaah's Avatar
    I've yet to see anyone who doesn't have this issue. Not a dealbreaker for me nor do I think I'd even bother getting it replaced if offered.
    05-19-2013 05:41 PM
  6. explosive0's Avatar
    Same here. I'm starting to struggle to keep this, particularly because of the lack of group messaging :(
    05-19-2013 05:56 PM
  7. o4liberty's Avatar
    The soft keys are not white but as long as they work I could care less!
    Sent from my RM-860_nam_usa_100 using Board Express
    goodsit2 likes this.
    05-19-2013 06:12 PM
  8. Huime's Avatar
    Get a replacement! You deserve a good product.
    05-19-2013 06:40 PM
  9. lucas.scott's Avatar
    Mine is gross looking as well..not quite as bad as yours though. My back arrow also has little lines going through it too. I also get screen tearing when scrolling horizontally sometimes. I see that is common as well.

    Its disappointing, but I am overall very VERY happy with the device.
    05-19-2013 07:05 PM
  10. Dazzi's Avatar
    I would get it replaced, as it looks awful. Furthermore, if everyone starts living with these imperfections, then Nokia sales will suffer in the future. Why I say this, is because Nokia will never know these issues exist. Therefore, they won't be able to correct them in future 928's.

    Also, potential customers may visit WP Central and see this thread, and be put off from buying one -- I bet iPhone users wouldn't just live with these imperfections, without letting Apple know about them!

    Just my 2 pence...
    Last edited by Dazzi; 05-21-2013 at 09:04 AM.
    05-20-2013 10:03 AM
  11. tvolpe86's Avatar
    brother's and sister's 928s also have this. not as nasty as yours though haha =\
    05-20-2013 10:14 AM
  12. PapaZombie's Avatar
    Mine has a weird blotch on it as well. Although mine are yellow and not white. We should start asking Nokia directly about how common it is and whether they are aware/ going to fix it.
    Last edited by PapaZombie; 05-20-2013 at 12:17 PM.
    05-20-2013 11:16 AM
  13. warreo's Avatar
    Noticed it on all the display models I've seen so far, as well. I'm sure Nokia will fix it over time but very unfortunate for early adopters who serve as ambassadors for the product. QC is certainly going downhill to let something like that through.
    05-20-2013 11:16 AM
  14. mwailes's Avatar
    Mine looks pretty close to yours. Not good.
    05-20-2013 12:28 PM
  15. McSlappy's Avatar
    Yeah personally don't care if they're an off yellow and kind of dim. I'm generally using them for where do I press the screen is where most of my interaction is. The Galaxy S serious I could never really see the buttons ether so don't really care.
    05-20-2013 01:07 PM
  16. Houdani's Avatar
    I just got home with mine. It's also gunky looking, but with a little extra slop on top. Mine looks like something is glued to the back of the windows logo, but isn't covering it completely. The top 10% of the home button is "uncovered" and the lower 90% looks similar to yours. I could probably live with the splotchy color, but I really don't like seeing the top part of the logo with a straight horizontal line cutting across it. I'm may go swap it with another tomorrow.
    05-22-2013 09:55 PM
  17. techgeek32's Avatar
    I have a black and white one. The white one is perfect but the black one looks just like yours. I like the overall look of the black one better so am trying to decide whether to have Verizon send me a black replacement or just keep the white one. The black is much more professional looking than the white. My buttons are at least white on both phones and not yellow.
    05-26-2013 11:17 AM
  18. coip's Avatar
    Both mine and my wife's 928's also have the same problem (we bought both on launch day). How many of you have tried taking them back to the store and exchanging it? And if so, what did they say / did you have any problems doing so?

    My 928 has also randomly shut itself down twice, which also freaked me out a bit.
    05-26-2013 04:20 PM
  19. DarkCobra20's Avatar
    I just replaced my 928 today due to the vibrator sounding like it was going to blow out of the phone. I've had it since day 1 launch and was trying to deal with it but just couldn't anymore. The replacement vibrate works like a charm now. My first phone was a little blotchy on the Windows logo and now my replacement is definitely very close to how your's is just not as bad. Seems to be quite common on all of the devices. My buttons are also a yellowish color, either way neither of the two are that big of a concern to me.
    05-26-2013 07:20 PM
  20. painterface's Avatar
    Mine is blotchy and yellow. Sucks.
    05-26-2013 08:21 PM
  21. montsa007's Avatar
    Can anyone tell me when exactly does the key light up?
    I have to check mine as well for bugs.
    05-28-2013 05:15 AM
  22. WizeGuyDezignz's Avatar
    Can anyone tell me when exactly does the key light up?
    I have to check mine as well for bugs.
    When you unlock the phone and you are in a dark enough room.
    05-28-2013 06:23 AM
  23. Cylemmulo's Avatar
    Mine are all white, and there is a tiny blotch like 20% the size of OP's so it's not really noticeable.
    05-28-2013 06:41 AM
  24. ibbyj's Avatar
    My buttons don't have any smudges, and are completely white...

    Are you comparing the white color to the "white" that is displayed on the screen or to the white on the shell of the device? They're both different...

    I'd say that mine are closer to the shell's color... obviously not as vibrant.
    06-12-2013 12:50 PM
  25. 01mggt's Avatar
    My buttons don't have any smudges, and are completely white...

    Are you comparing the white color to the "white" that is displayed on the screen or to the white on the shell of the device? They're both different...

    I'd say that mine are closer to the shell's color... obviously not as vibrant.
    sounds like they look much better than mine. Mine are the color of some nasty teeth!
    06-12-2013 02:33 PM
33 12

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