06-03-2013 06:25 PM
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  1. McSlappy's Avatar
    I went into a large corporate Verizon store on Friday to see the Lumia 928. A sales person came over to me to see if I had any questions. I said I have a couple of questions about the Lumia 928 and his face went blank. He was clueless about WP8. So I thought I would ask a simple question, "When will the black be available?" His response was "It only comes in white". Meanwhile, the other sales people were fully explaining the Android OS to other customers.
    On Saturday, I went into another corporate store located inside a BJ's Wholesale club. I just wanted to see if they knew when the black would be available. I was asked several times by the rep "Why would you want a Windows Phone?" And repeatedly told that there were almost no apps available. She tried over and over to interest me in an Android phone. I told her that I have had a Droid X for the past 3 years and I am sick of it. She gave one more try to get me to get an Android phone and then told me to call back on Monday.
    This phone is doomed unless Verizon/Microsoft/Nokia address this problem.
    If you replace Android with iPhone and Windows phone with Android in the above you have the exact same conversation 3 years ago. Now look at it. I doubt WP will ever be 75% of the portable market at this point. But still I think it will be a lot bigger then 3% as it is now. What will be interesting is if Samsung starts really loosing the court cases. I know they have been but like real this phone can not function style losses. I really hope that doesn't happen I happen to like Google however your still going to want something decent other then Apple to fall back too.
    wpn00b likes this.
    05-20-2013 01:10 PM
  2. BuffOrange's Avatar
    I had the same experience a few months ago. Asked something about the HTC8x and the saleslady mumbled something about the apps being expensive & said "everyone is returning the Iphone to pick this up" (pointing to GS3).

    Far cry from when I was a kid; the guy in Electronics Boutique was terrified to give an opinion when asked which hockey game was better.
    I mean it's fine to throw in your $.02 when asked I think; but the blatant unsolicited bias seems like madness. Meh.
    dnlbntl and wpn00b like this.
    05-20-2013 01:14 PM
  3. odin09's Avatar
    I remember having the same thoughts about the 822 on Verizon and that has turned out to be a pretty strong seller. If Verizon puts some eye catching ads on tv when they finally get some stock I think the phone will sell. I am not predicting that it will be a true game changer but I think it will go a long way toward slowly building Windows Phone into what it can become.
    05-20-2013 01:28 PM
  4. jleebiker's Avatar
    So, if you look at the Verizon Wireless FB page, on May 16, the day the 928 launched, it's a post about the Droid DNA. Really???
    05-20-2013 02:14 PM
  5. gtdad's Avatar
    I'm sorry but your story sounds made up. Reps don't care what phone they sale. All corporate stores are featuring windows 8 and soon there will be a windows phones specialist
    I am not only a customer of Microsoft but also a stockholder for over a decade. I have also been a Verizon customer since 1997. I have a Droid X and have been out of contract with Verizon since July 2012 waiting for a top of the line WP8 phone. I want this phone and I want it to succeed. It angers me to see the way this phone is being marketed by Verizon. Based on your other posts I believe that you work for Verizon. Your response to my post reflects the source of the problem. It's Verizon, not Microsoft or Nokia. Instead of asking further questions, and showing some concern, you chose to just call me a liar.
    whatup12 likes this.
    05-20-2013 11:59 PM
  6. Sanjay Chandra's Avatar
    Up here in my country , Selling Samsung devices gives these sale guys some commission , So they always try to push a galaxy.

    They will be like "If u buy an android device , we will load it with some apps , media and stuff" , "For WP , we won't load anything , you will just get the phone"
    (A "Common Man" will be like "oh with android i get free stuff while WP i won't get any , so android device seems better" and also every one says "WP doesn't have good store for apps and games" , This kind of negativity pushes away people)

    And also if u face a problem with iPhone or Samsung , since all your friends have either of those , you can easily get help but for WP its hard , only way is to go to store or hunt in the forums.This is another factor.

    These people don't want the "risk" , they want to get what everybody has (just like "everyone who got iphones and galaxies and are happy with them , why take risk with WP ? , I will also buy one of them")
    05-21-2013 12:22 AM
  7. jleebiker's Avatar
    So, if you look at the Verizon Wireless FB page, on May 16, the day the 928 launched, it's a post about the Droid DNA. Really???
    I stand corrected. As of tonight, the Verizon Wireless FB page now has a post for the 928.
    05-21-2013 12:26 AM
  8. Jack Larson1's Avatar
    Happy to say I had a different experience in 2 AT&T stores I visited. Both times, the sales rep was very enthusiastic about WP.
    Last time I was in, I was looking at the Lumia 920 and the rep pulled out her HTC 8X and compared the 2 phones. The 920 and HTC 8x display was in he front of the store, where the reps usually hang out. I was going to compare with iPhone 5, but couldn't find out where they had hidden them in the store!
    Not all stores are ignorant about Windows Phones. :)
    same here. When I got my l920, the salesman didn't convince me to try something else, altho I was already sold on the idea. At an att store. The display was on the easily visible side of the store. :)
    05-21-2013 12:36 AM
  9. Coreldan's Avatar
    Not a bad idea!
    Except it most likely is quite of a bad idea to start rebranding now.
    05-21-2013 03:12 AM
  10. tjecco's Avatar
    Here's what could be a solution.
    It involves getting the 928.

    Go to the store, seek that sales rep, and buy the 928. No matter what.

    If you have family and friends that are interested in WP, go with them to that same store and try to seek that sales rep. Again. Then buy a WP. Again.

    This tactic is more effective if you space your purchases every week or so. I know, you're hurting the rep's feelings, but hey, no pain no gain.
    This is actually what i did here in South Africa, Found a rep that went to the launch of WP8, Sent all my friend to her (it was a win - win situation)...
    05-21-2013 03:12 AM
  11. WhyFiNYC's Avatar
    This is actually what i did here in South Africa, Found a rep that went to the launch of WP8, Sent all my friend to her (it was a win - win situation)...
    I think that other WT's point is that it's a bigger win to convert someone pushing buyers away from WP...
    05-21-2013 06:52 AM
  12. ammarmalik2011's Avatar
    Up here in my country , Selling Samsung devices gives these sale guys some commission , So they always try to push a galaxy.

    They will be like "If u buy an android device , we will load it with some apps , media and stuff" , "For WP , we won't load anything , you will just get the phone"
    (A "Common Man" will be like "oh with android i get free stuff while WP i won't get any , so android device seems better" and also every one says "WP doesn't have good store for apps and games" , This kind of negativity pushes away people)

    And also if u face a problem with iPhone or Samsung , since all your friends have either of those , you can easily get help but for WP its hard , only way is to go to store or hunt in the forums.This is another factor.

    These people don't want the "risk" , they want to get what everybody has (just like "everyone who got iphones and galaxies and are happy with them , why take risk with WP ? , I will also buy one of them")
    Exactly. People here complain as if it's some sort of duty on the sales rep. part that they need to push Windows Phone. They'll push whatever sells easy. They're SALESMEN, not Microsoft employees. Did anyone see the Samsung smart stores in Best Buy? That's the kind of thing that'll sell Galaxy phones. Where's Nokia in Best Buy?
    05-21-2013 08:38 AM
  13. nikhilr51's Avatar
    Exactly. People here complain as if it's some sort of duty on the sales rep. part that they need to push Windows Phone. They'll push whatever sells easy. They're SALESMEN, not Microsoft employees. Did anyone see the Samsung smart stores in Best Buy? That's the kind of thing that'll sell Galaxy phones. Where's Nokia in Best Buy?

    Need more stuff like this in more stores:

    https://www.youtube.com/watch?v=JOLPTB0cZ9U
    05-21-2013 09:02 AM
  14. wpn00b's Avatar
    I asked this question in another thread also...but dont remember where now :)
    But... the point is... have you seen any commercial ads for the Lumia 928 since it launched? I have yet to see either an online ad (static of video) that i have been presented with - not gone looking for.
    Nor have i seen a TV commercial.
    Anyone?
    I saw one yesterday for the first time on tv, I think it was on ESPN.

    Coming from someone that works indirectly with those store representatives you are talking about, there is a strong bias towards Android all throughout the retail channel. If you talk to anyone about it they've picked up a thing or two when they've gone shopping at these stores with these reps: The same things are said regarding iPhone and Android, and now Windows phone. iPhone ("it's expensive", "there are no free apps") Android ("there are lots of free apps", "it's open", "it's fully customizable") Windows Phone ("there are no apps").

    I work in a call center doing tech support but hear the very same thing. People ask what phone I have and cringe when I tell them I use a Windows Phone. I got the same response when I carried an iPhone 4 for the last couple of years. There have been a few defectors to iPhone, but in the sales, and retail area, it's all about Android. I personally don't get it... I'm not sure why everyone clamors for it or defends it like they do.
    05-21-2013 09:09 AM
  15. bastienneme's Avatar
    I can say the same think about the iphone 5s
    05-21-2013 09:09 AM
  16. theefman's Avatar
    Exactly. People here complain as if it's some sort of duty on the sales rep. part that they need to push Windows Phone. They'll push whatever sells easy. They're SALESMEN, not Microsoft employees. Did anyone see the Samsung smart stores in Best Buy? That's the kind of thing that'll sell Galaxy phones. Where's Nokia in Best Buy?
    Just because there is a Samsung store in BB doesnt automatically mean people should be pushed to buy samsugn products. Is the sales rep supposed to actively try and push people away from WP when a customer comes in and asks for it explicity? Is the sales rep not supposed to know the product he's selling and offer unbiased advise and not just bash it because he doesnt like it or doesnt get commission? There's a huge difference between helping the customer and just helping yourself and from so many reports over the years sales reps are just not being honest in their representation of WP.
    Dazzi likes this.
    05-21-2013 09:10 AM
  17. wpn00b's Avatar
    Up here in my country , Selling Samsung devices gives these sale guys some commission , So they always try to push a galaxy.
    Had I kept reading, I'd have seen this post. This is also true, or at least was towards the end of last year at my job. I don't make commission, but I do know that an Android phone costs less for a carrier to subsidize than an iPhone. Selling more iPhones actually hurts their books temporarily. For more immediate results, they go to Android devices. Larger incentives can be had if you are selling lots of something that makes the company more money. I'm not sure where WP sits.
    05-21-2013 09:14 AM
  18. zinj's Avatar
    Someone actually asked me if my 18 month old Trophy was "one of those new surface phones"
    wpn00b, hopmedic and LeLee092 like this.
    05-21-2013 09:16 AM
  19. chezm's Avatar
    Need more stuff like this in more stores:

    https://www.youtube.com/watch?v=JOLPTB0cZ9U
    Very cool, i agree they need more of those. that massive phone demo mid-point helps identify more how Windows Start Screen performs. Here in Toronto, theres what 1 Windows Store? Thats not enough...as stated, MS needs to invest much more funding in ads at best buy, walmart, etc. Hopefully thats their plan for Blue.
    05-21-2013 09:16 AM
  20. Brad Miller2's Avatar
    Just got a text from my brother. He is headed into the VZW store to port over him and his wife's phones from Sprint (Both Galaxy S2) - he is getting a black 928 and she is getting a white 928, so at least one VZW store (Cambridge, Ohio) is getting the Lumia=Awesome message loud and clear!!! LOL
    wpn00b and jleebiker like this.
    05-21-2013 09:25 AM
  21. Fear the Cubans's Avatar
    He may want to call first. I don't think the black 928 is available in stores yet...
    wpn00b and Brad Miller2 like this.
    05-21-2013 09:27 AM
  22. omniusovermind's Avatar
    Totally disagree with all of you. You're all blaming the salespeople and yet there's this thread. You can't have your cake and eat it too. Seriously, sales reps are one of the last tiers between the manufacturer and the buyer. Focus your attention on the first tiers if you want things fixed. You don't address a problem by starting at the bottom, you do it by fixing the top and working your way down. WP8 isn't selling as hot as you wish it to because of the the items discussed in that thread, not because of sales personnel no matter how distasteful that may be for you to swallow.
    05-21-2013 09:35 AM
  23. Dazzi's Avatar
    Need more stuff like this in more stores:

    https://www.youtube.com/watch?v=JOLPTB0cZ9U
    I agree -- that store in Australia is a brilliant idea.
    05-21-2013 10:17 AM
  24. nikhilr51's Avatar
    Very cool, i agree they need more of those. that massive phone demo mid-point helps identify more how Windows Start Screen performs. Here in Toronto, theres what 1 Windows Store?
    You got 1 in toronto. We have 0 in the entire of Australia :)
    But at least this carrier is stepping up to fill that void :)

    I agree -- that store in Australia is a brilliant idea.
    It's not just a one off thing either! They have 4 or 5 of them! One for each CBD (largest) store in each capital city.
    05-21-2013 11:28 AM
  25. Dazzi's Avatar
    You got 1 in toronto. We have 0 in the entire of Australia :)
    But at least this carrier is stepping up to fill that void :)



    It's not just a one off thing either! They have 4 or 5 of them! One for each CBD (largest) store in each capital city.
    They need to start doing the same with O2 etc, here in the UK.
    05-21-2013 11:53 AM
107 1234 ...

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