06-03-2013 06:25 PM
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  1. willied's Avatar
    Deep inside Verizon, I'm sure they wish they could sell devices from just two companies, Samsung and Apple.
    Definitely not the case. They don't make as much money on iPhones. They want to sell WP and Android phones.
    05-21-2013 12:31 PM
  2. WhyFiNYC's Avatar
    Totally disagree with all of you. You're all blaming the salespeople and yet there's this thread. You can't have your cake and eat it too. Seriously, sales reps are one of the last tiers between the manufacturer and the buyer. Focus your attention on the first tiers if you want things fixed. You don't address a problem by starting at the bottom, you do it by fixing the top and working your way down. WP8 isn't selling as hot as you wish it to because of the the items discussed in that thread, not because of sales personnel no matter how distasteful that may be for you to swallow.
    Having worked at various positions up and down the distribution chain, I can tell you that you're severely underestimating the affect that the front line, the sales force, has on numbers. These are people that are supposed to be experts and all too many customers defer to them, as such.
    chezm likes this.
    05-21-2013 01:03 PM
  3. cwbcpa71's Avatar
    I went in to Verizon to check this phone out last week. I have never owned a Windows Phone. The sales rep actually spoke very highly of WP. She was informed and was able to walk me through the WP8 and more importantly how it may be the right phone for me and considering how I use my phone. My biggest concern was with the apps or lack of apps. After going through the phone I felt much less concerned about the apps. Everything that I use my phone for could be done with the 928 without question. I have an upgrade available next week that I may use on this phone. I may not have been willing to try the phone if it was not for this rep. I will say that this particular Verizon store is definitely pro Android. They don't push iPhone very much at all. They seem to at least try all the phones and have a working knowledge of them though.
    jleebiker likes this.
    05-21-2013 01:14 PM
  4. ammarmalik2011's Avatar
    Just because there is a Samsung store in BB doesnt automatically mean people should be pushed to buy samsugn products. Is the sales rep supposed to actively try and push people away from WP when a customer comes in and asks for it explicity? Is the sales rep not supposed to know the product he's selling and offer unbiased advise and not just bash it because he doesnt like it or doesnt get commission? There's a huge difference between helping the customer and just helping yourself and from so many reports over the years sales reps are just not being honest in their representation of WP.
    The purpose of the Samsung store is to pull consumers, not push. This way Samsung isn't overly reliant on store reps to sell their phones. Nokia needs to do something like this.
    05-21-2013 01:15 PM
  5. Murani Lewis's Avatar
    That sounds more like a sales rep who is completely clueless and has not even properly done their WP training. WP8 has been on the carrier long enough where the sales rep should be completely comfortable with the system.
    05-21-2013 02:14 PM
  6. Abdul Rahman Noor's Avatar
    Having worked at various positions up and down the distribution chain, I can tell you that you're severely underestimating the affect that the front line, the sales force, has on numbers. These are people that are supposed to be experts and all too many customers defer to them, as such.
    What you're saying is true, in theory. The front line people are supposed to be experts. Sales reps should not have a bias based on their personal opinion.
    But that's not how the real world works. 9 times out of 10, they are not experts, and they do have a personal bias.

    It could be because front line people have the least experience/skill or are paid the least. (why would I work selling phones if I were skilled enough to be designing them?)
    But whatever the reason, you can't fix the way the world works...
    05-21-2013 02:17 PM
  7. WhyFiNYC's Avatar
    What you're saying is true, in theory. The front line people are supposed to be experts. Sales reps should not have a bias based on their personal opinion.
    But that's not how the real world works. 9 times out of 10, they are not experts, and they do have a personal bias.

    It could be because front line people have the least experience/skill or are paid the least. (why would I work selling phones if I were skilled enough to be designing them?)
    But whatever the reason, you can't fix the way the world works...
    There's absolutely nothing wrong with having bias - that's pretty normal, actually. As an employer, would I take a salesman passionate about one of their products over one that's indifferent to all of them? Any day of the week, man. Where we run in to problems is bias based upon ignorance, bias coming between the pairing of the customer and the best product for their needs and bias getting in the way of a sale. All of this is readily fixable, btw.
    05-21-2013 04:56 PM
  8. LeLee092's Avatar
    My experience isnt directly related to WP or Verizon, but still was a horrible experience with sales rep and how it can affect which phone to get
    I went in a few days ago trying to get the new HTC One for my mom, (originally she wanted an HTC 8x like me, but unfortunately WP8 doesnt have a foursquare app, and my mom needs it to keep her business alive :/) my mom has the iphone4 and was on the fence about whether to stay with iOS or switch to android

    As soon as I mention me needing a phone for my mom, the rep guy was like "and iphone 5 right?" and I was like "ehh no an HTC one" and he was literally merciless about pushing the iphone5, my mom who before getting there was leaning more toward iphone5 was completely turned off by the reps car sales tatics, and was now wanting an HTC One, and was telling the rep she wanted an HTC! and the rep would not ease up...kept being like "but its easy to use" and "no, but you want an iphone" "everyone has an iphone" and the kicker was...HE OWNED A DROID, smh it wasnt until I asked if he was getting paid for selling iphones because tmobile just got them, that he shut up and we just ended up leaving...

    and honestly I had seen a lot of reviews on the HTC one, but when I checked it out in the store, same ol' android, no matter how nice the phone is..
    and my mom felt the same, we're just gonna wait until WP gets foursquare for my mom to switch to WP :)
    sorry just realized not to much on topic, but yeah sales rep can really hinder a customers experience with a phone
    05-21-2013 05:34 PM
  9. chezm's Avatar
    My experience isnt directly related to WP or Verizon, but still was a horrible experience with sales rep and how it can affect which phone to get
    I went in a few days ago trying to get the new HTC One for my mom, (originally she wanted an HTC 8x like me, but unfortunately WP8 doesnt have a foursquare app, and my mom needs it to keep her business alive :/) my mom has the iphone4 and was on the fence about whether to stay with iOS or switch to android

    ...
    But WP8 has foursquare...
    05-21-2013 05:41 PM
  10. rmichael75's Avatar
    But WP8 has foursquare...
    I have seen foursquare with WP 7.5 itself. I am not sure it is a Nokia exclusive or not. I have a nokia phone.
    05-21-2013 05:47 PM
  11. antsmarchin's Avatar
    Foursquare is not a Nokia exclusive
    05-21-2013 05:57 PM
  12. falconrap's Avatar
    My experience isnt directly related to WP or Verizon, but still was a horrible experience with sales rep and how it can affect which phone to get
    I went in a few days ago trying to get the new HTC One for my mom, (originally she wanted an HTC 8x like me, but unfortunately WP8 doesnt have a foursquare app, and my mom needs it to keep her business alive :/) my mom has the iphone4 and was on the fence about whether to stay with iOS or switch to android

    As soon as I mention me needing a phone for my mom, the rep guy was like "and iphone 5 right?" and I was like "ehh no an HTC one" and he was literally merciless about pushing the iphone5, my mom who before getting there was leaning more toward iphone5 was completely turned off by the reps car sales tatics, and was now wanting an HTC One, and was telling the rep she wanted an HTC! and the rep would not ease up...kept being like "but its easy to use" and "no, but you want an iphone" "everyone has an iphone" and the kicker was...HE OWNED A DROID, smh it wasnt until I asked if he was getting paid for selling iphones because tmobile just got them, that he shut up and we just ended up leaving...

    and honestly I had seen a lot of reviews on the HTC one, but when I checked it out in the store, same ol' android, no matter how nice the phone is..
    and my mom felt the same, we're just gonna wait until WP gets foursquare for my mom to switch to WP :)
    sorry just realized not to much on topic, but yeah sales rep can really hinder a customers experience with a phone
    I'll do everyone else better...here's the link to the app:
    Foursquare | Windows Phone Apps+Games Store (United States)
    hopmedic likes this.
    05-21-2013 06:20 PM
  13. omniusovermind's Avatar
    Having worked at various positions up and down the distribution chain, I can tell you that you're severely underestimating the affect that the front line, the sales force, has on numbers. These are people that are supposed to be experts and all too many customers defer to them, as such.
    I don't think I am, but I do know that I have a particular bias when it comes to what you just spoke about, and that's that I hardly ever turn to sales reps for advice simply because they have too much of a vested interest in what they try to get you to buy and it rarely matches mine. So I do my own research.

    I even get annoyed when I overhear other customers asking sales reps for advice lol. I mind my own business though because I once tried to warn off someone in a store after the salesman was out of earshot that the laptop she was being advised to get had one of the worst ratings on the market. Rather than investigate for herself she put that "I'm shutting down" blinking calf expression on her face and proceeded to buy it anyway. I decided that people who walk into a store with no homework totally deserve what they carry to the cash register :p
    05-21-2013 07:35 PM
  14. tgp's Avatar
    There's absolutely nothing wrong with having bias - that's pretty normal, actually. As an employer, would I take a salesman passionate about one of their products over one that's indifferent to all of them? Any day of the week, man. Where we run in to problems is bias based upon ignorance, bias coming between the pairing of the customer and the best product for their needs and bias getting in the way of a sale. All of this is readily fixable, btw.
    I agree 100% that a passionate salesman is better than one who is indifferent. As much as those of us on this forum would like to see WP pushed by everyone, I'm not sure how it makes much of any difference to Verizon which platform is sold, other than maybe profit margins on certain phones. Carriers make money on contracts, not so much on phone sales. Maybe certain phones have higher return rates which could hurt the carrier's bottom line, so they would encourage sales people not to push those devices.

    Disclaimer: I am not a phone salesman, and I know nothing about how carriers' systems work. I don't actually have proof that any of this is valid. I'm surmising here.
    05-21-2013 08:10 PM
  15. a5cent's Avatar
    As much as those of us on this forum would like to see WP pushed by everyone, I'm not sure how it makes much of any difference to Verizon which platform is sold, other than maybe profit margins on certain phones.
    According to Abe (our resident Verizon rep coach) the bean counters would very much prefer reps sell WP devices over iP5s or GS4's, because Apple and Samsung have higher margins on their products and thus cost Verizon more.
    05-21-2013 08:25 PM
  16. WhyFiNYC's Avatar
    I don't think I am, but I do know that I have a particular bias when it comes to what you just spoke about, and that's that I hardly ever turn to sales reps for advice simply because they have too much of a vested interest in what they try to get you to buy and it rarely matches mine. So I do my own research.
    You've got 2.5k posts on a tech board - you're not a Joe Schmoe, you're an enthusiast like most of the active people on this forum; a self-selected group of enthusiasts is never an accurate reflection of reality - of course you don't rely on sales people in this arena. I would wager that most of the members here are frequently more knowledgeable than retail staff.
    squire777 likes this.
    05-21-2013 08:41 PM
  17. dksf42's Avatar
    I have "tried to follow this thread" ... But, come on guys ... No matter WHAT you buy ... a new car, a used car, a stereo, a house, a toaster, etc. ... a "smartphone" ... WHY put ANY BLAME on the poor sale rep - Just trying to make a living and keep his/her BOSS HAPPY!

    Sales is about "numbers" - it always has been and it ALWAYS WILL!

    So, READ these kind of forums - ask very stupid or very specific questions - and GET the ANSWERS FOR FREE FROM us ...

    THEN ... armed to the teeth ... GO into a Verizon store and TELL THEM what you want!

    I have seen this a thousand times ... I WANT A Nokia 928 ... PERIOD!

    a "smart sales rep" will say ... OK, and CLOSE the sale!

    Fence sitters are a waste of a "great sales reps" time & $$$ in their pocket !!!

    It's just the way the world works!

    I mean, come on ... BOO, HOO ... the "sales rep" talked me into it - that's why you have 14 or 30 days - but THAT will cost you re-stocking, like $35 !!!
    05-21-2013 09:08 PM
  18. WhyFiNYC's Avatar
    ^^^ Evidently, you need to work a little harder when it comes to following this thread, 'cause you're missing the point by a good margin.
    05-21-2013 09:40 PM
  19. TonyDedrick's Avatar
    Not sure I would call myself anymore knowledgeable than a sales rep. I just know that if im spending a boatload of money on a device, I will make sure I do the research and not have someone else tell me what I should or shouldn't buy. Its just common sense. Especially when money is tight these days.
    05-21-2013 09:51 PM
  20. Cadet Christmas's Avatar
    As a guy who's been in sales (at a Big Blue retailer, if you catch my drift), I just wanted to throw my thoughts out there.

    The KEY to a good salesman is someone who can be passionate about EVERY product. Sure you're gonna have biases, that's almost impossible to avoid, but the main thing I've taken from my sales experience at Best Buy is to try and match a customer with the best device that will fit their needs. I'm not gonna push Androids on the older folks, and I'm not gonna talk up Apple products to someone who is deep in the Windows ecosystem. What I do is listen to them and identify their needs, and illustrate the main differences between Android/iOS/WP. And of course, most didn't know about WP, and some about Android, so I get to educate some people too!

    But too often I see so many coworkers or employees at other stores just push the popular product, and well, to be honest, it IS the easy option. There's far too much product to memorize, and even a nerdy type like me who likes to stay on top on the technology bubble soon got overwhelmed with the minute differences between different Android skins or Galaxy Hooks/Skyrockets/Hot Air Balloons or how to navigate 4 different mobile OS's to do the exact same thing for the general public. Yikes.

    Fanboyish salespeople are hard to change. I've learned to just walk away, or let em know I was in sales too and they're making it awkward like a bad first date. But if you get someone who simply doesn't know as much, about WP8 for example, my one piece of advice is to TALK with them! Tell em what you know about the technology and show them why you're so passionate! I can honestly say that when I wasn't the expert of a certain phone or computer or tablet or whatever, it was so amazing when someone came in and ended up teaching me a thing or two :) It didn't happen THAT often, but when it did it was a special experience.

    Salespeople are human too. Well, most of us ;) Sometimes we can mess up or not know every single product like the back of our hand. Educate us. Share your passion! In turn, we can take that knowledge and newfound excitement and share it with new customers.
    Brad Miller2 likes this.
    05-21-2013 09:53 PM
  21. dksf42's Avatar
    ^^^ Evidently, you need to work a little harder when it comes to following this thread, 'cause you're missing the point by a good margin.
    Looking at your postingS ... you are a mere amateur trying to look smart ... I bet I FORGOT more than you possibly know about sales!

    I hate amateurs and kids that think they are EXPERT sales people ... when they couldn't sell their way out of a paper bag!

    I have 30 years in sales ... what have YOU sold?
    05-21-2013 10:00 PM
  22. bahamut443's Avatar
    My experience buying the 928 on launch day was a bit different. I called the day before and talked to my local Verizon store manager about the device. He was aware of it and the hype around it, but was unsure about the OS. He couldn't tell me how many the store had received or how much demand there would be for it. He did tell me that there wouldn't be many and those that were to become available the following morning were all in white. So I made sure I was there bright and early at 9am when they open the doors to finally get my hands on it. Needless to say, my sister and I were the only ones there. Seemed kinda disappointing. Would have thought there would have been others, but I suppose that's me just being optimistic.

    Anyway, before they unlocked the door, we watched the manager and another employee put together the display for the 928. When we were let in, he knew who I was and had already had accessories for the phone in a bin to pick through. He was playing around with the floor model and handed it to me. What he said next surprised me. He said,"I'm a huge Apple guy. I've always owned Apple computers and the each Gen iPhone. I'm the sales guy and I want you to make the case to me about what lead you to want to switch from your iPhone to the Lumia. I'd love to know because I may just try one out myself for awhile."
    It was very weird making a sales pitch to a salesman, but he seemed pretty open minded about what I had to say.
    I walked out with 2 928s and my sister who went for the ride seemed impressed enough with it to bring one home as well. In all, they received four devices and we walked out with three of them. The fourth became the floor model. For accessories, the had only two silicone cases in black or navy. My sister got the navy one as part of the accessories bundle they try to shove on you for an extra $50. As part of the bundle, she received three screen protectors and a car charger. Not a good deal in my opinion, but hey, she gave me two of the screen protectors for me and my wife so I wasn't going to say anything.
    It took about an hour to get things setup and to transfer contacts, etc. Before we left, a guy showed up asking about it and went to the mall across the street after learning they were out of stock. ;)
    05-21-2013 10:19 PM
  23. vlad0's Avatar
    Hm.. I am going to go into the main Verizon store here in my town tomorrow and see how that goes. I guess it just depends on who you get, which shouldn't be the case, but oh well..
    05-21-2013 10:26 PM
  24. dksf42's Avatar
    My experience buying the 928 on launch day was a bit different. I called the day before and talked to my local Verizon store manager about the device. He was aware of it and the hype around it, but was unsure about the OS. He couldn't tell me how many the store had received or how much demand there would be for it. He did tell me that there wouldn't be many and those that were to become available the following morning were all in white. So I made sure I was there bright and early at 9am when they open the doors to finally get my hands on it. Needless to say, my sister and I were the only ones there. Seemed kinda disappointing. Would have thought there would have been others, but I suppose that's me just being optimistic.

    Anyway, before they unlocked the door, we watched the manager and another employee put together the display for the 928. When we were let in, he knew who I was and had already had accessories for the phone in a bin to pick through. He was playing around with the floor model and handed it to me. What he said next surprised me. He said,"I'm a huge Apple guy. I've always owned Apple computers and the each Gen iPhone. I'm the sales guy and I want you to make the case to me about what lead you to want to switch from your iPhone to the Lumia. I'd love to know because I may just try one out myself for awhile."
    It was very weird making a sales pitch to a salesman, but he seemed pretty open minded about what I had to say.
    I walked out with 2 928s and my sister who went for the ride seemed impressed enough with it to bring one home as well. In all, they received four devices and we walked out with three of them. The fourth became the floor model. For accessories, the had only two silicone cases in black or navy. My sister got the navy one as part of the accessories bundle they try to shove on you for an extra $50. As part of the bundle, she received three screen protectors and a car charger. Not a good deal in my opinion, but hey, she gave me two of the screen protectors for me and my wife so I wasn't going to say anything.
    It took about an hour to get things setup and to transfer contacts, etc. Before we left, a guy showed up asking about it and went to the mall across the street after learning they were out of stock. ;)
    Bravo, Bravo, Bravo ... THIS is what sales is all about = OPEN minds, the right people and great technology!

    Brings tears to my eyes ...that is EXACTLY HOW the iPhone "FIRST go entrenched" ... a willingness to explore NEW paradigms!
    05-21-2013 10:33 PM
  25. dksf42's Avatar
    Hm.. I am going to go into the main Verizon store here in my town tomorrow and see how that goes. I guess it just depends on who you get, which shouldn't be the case, but oh well..
    Try this ... go in and when they "check you in", just say "I am very interested in the NEW Nokia Lumia 928 "because" I have read a ton of great reviews! If the saleperson says ... but, but, but how about an iPhone 5 or a Samsung Galaxy S4 or an HTC ONE ...

    JUST SAY ... I'd "like to speak to your manager"!

    Most of the time, the salesperson will immediately "go passive" as they don't want their manger involved!

    When you get the manager ... just say, LISTEN ... I am here to BUY a smartphone ... I "think" I want the new Lumia 928 - can you show me the main features?
    05-21-2013 10:48 PM
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