06-03-2013 06:25 PM
107 ... 2345
tools
  1. Martog's Avatar
    When I went to get my 822, the rep that dealt with me had the HTC 8X, was surprised by the fact I wanted to get from my iPhone 5. He also swore the 822 has wireless charging built in since the display model had the charging cover installed and the actual models do not have them.

    The 822 bugged me, some of it was software that did get fixed with "Portico" and a few other things like battery life which slowly got better (and is even better on my 928 so far), I switched back to the iPhone 5.

    Went in Saturday to check out the 928, and I felt like it is what Verizon should have gotten in the first place. I like it way more than the 822 for sure. The rep this time also had an HTC 8X, seemed kind of clueless about the Super Sensitive display the Nokia's and gave me a funny look when I tried to use my key on my phone, to my surprise the super sensitive was turned off out of the box. He also did not know the phone had 32GB of storage either. Though after he got to looking over the 928, he sure did say it looked a lot better than his 8X screen wise. I told him about using it in daylight, also another feature he did not seem to be aware of, which I know 822 has the super sensitive screen and good visibility outdoors. Again this rep did seem kind of perplexed about me going from the iPhone 5.

    Neither time though did I get asked if I wanted to check something else out, was the same store too. I questioned the rep about the Z10 when I got the 928, not doing so hot. That and I got to hear this other customer ranting something about the subsidized pricing on the iPhones (Was wanting a 4S and they were trying to convince him to get the 5 due to LTE and being grandfathered in on LTE pricing, which does not bode well if they decide to bump up data cost for LTE). They also mentioned trying to do VOIP over LTE by end of the year, and sometime in the next 2-3 years subsidized pricing going bye bye. All this while I was completing my 928 purchase. o.o

    Kind of wish the carrier corporate store employees knew as much as the Microsoft store ones do, as I was in a Microsoft store over Thanksgiving weekend and you better believe they knew all about those phones and even do the "Smoked by Windows Phone" challenge on a smaller level than what Ben does by handing out a coupon or something similar for the store.
    05-21-2013 10:48 PM
  2. Hamster_99's Avatar
    Hi All,

    Just bit of intro abt maself, I'm a WP8 Trainer for Nokia in my country. I have noticed this general trend in all sales people apart from sales people at the Nokia Store(who also need to be trained often) :p... they mostly promote an Android Phone than a WP8 because they are so familiar with the Android OS and most of them still do not know that a WP8 OS could easily beat up an Android OS... ;) but the point is they still have to learn abt the wp8 features and how to market it to a person whose interested in the Android Phone.. most of the sales people who you ask details abt wp8 only talk abt the hardware and not the OS.... And now as a sales strategy we promote Customers to try and buy the device :)
    On a personal note after being a smart phone techie for a few years and learning abt different Mobile OS's i think WP8 has more than just a chance to come up.. When two of the Most trusted Brands in he world get together i think they have a chance to change the way people think abt the WP8 series.
    05-21-2013 11:36 PM
  3. omniusovermind's Avatar
    I think this getting blown out of proportion anyway. I rarely see a phone store or big box store go to the bother of the scenarios some of you are hypothesizing. The vast majority of the time they just grab your box and send you on your way if you simply just tell them I want this can you grab it for me.
    05-22-2013 03:49 AM
  4. Martog's Avatar
    I think this getting blown out of proportion anyway. I rarely see a phone store or big box store go to the bother of the scenarios some of you are hypothesizing. The vast majority of the time they just grab your box and send you on your way if you simply just tell them I want this can you grab it for me.
    Yeah I've never heard that from anyone I talk to nor myself. I've bought a Blackberry Storm 1 and both my Windows phones in store and never had any of that (different stores for the BB and Windows phone (both at the same store). Both times they questioned on the Windows Phone from iPhone 5 (I bought my iPhone 4 online, iPhone 5 from an Apple store) but did not steer me away or really try to keep me on my iPhone 5.
    05-22-2013 07:59 AM
  5. WhyFiNYC's Avatar
    Looking at your postingS ... you are a mere amateur trying to look smart ... I bet I FORGOT more than you possibly know about sales!

    I hate amateurs and kids that think they are EXPERT sales people ... when they couldn't sell their way out of a paper bag!

    I have 30 years in sales ... what have YOU sold?
    Yeah, sure - if you have to state your credentials, you obviously haven't demonstrated them. The point that you're missing, oh high and mighty salesman - people here aren't lamenting iPhone/Android being pushed on us, we're lamenting them being pushed on the less knowledgeable masses. IOW, you're preaching to the choir.
    Dazzi likes this.
    05-22-2013 08:34 AM
  6. chezm's Avatar
    I think this getting blown out of proportion anyway. I rarely see a phone store or big box store go to the bother of the scenarios some of you are hypothesizing. The vast majority of the time they just grab your box and send you on your way if you simply just tell them I want this can you grab it for me.
    because you were never in the situation doesn't deem it to be untrue. It's not only with Windows Phones, it happened with my wife at the local carrier store with iPhone. I went with my my wife to get her hardware upgrade done, she was going from a iPhone 3G to an iPhone 5, she was very excited. I couldn't care less what she wants, i myself would never buy an iPhone again but shes comfortable with them and was confident it was the right choice so i was cool with it...i knew it would make her happy, being that she has all her music on iTunes and shes a fan of the simplistic design. When we went into the shop, the sales guy kept on trying to push the Galaxy S3 on her but she just laughed and said no thanks. He pulled his out of his pocket, showed how he could download music for free so she wouldnt have to buy music anymore (i dont think a sales guy should be promoting a product this way) and its a bigger screen, customizable...yadda, yadda. She got so annoyed as he went on for almost 15 mins, we said we'd think about it and walk around the store. We just left, my wife didnt want him getting any commission based on his sales aggressive manner (i agreed with her) and we just went to another shop to ger her iPhone 5.

    Point being, maybe not everyone is as aggressive or bias enough to cause these situations, but there are people doing it. You would think if someone is sold on a product, it should be pick up and leave...but its not always the case.
    LeLee092 likes this.
    05-22-2013 09:08 AM
  7. LeLee092's Avatar
    I'll do everyone else better...here's the link to the app:
    Foursquare | Windows Phone Apps+Games Store (United States)
    facepalm... Sorry guys! I meant to say Square, like the card reader add on for small businesses! :p
    05-22-2013 01:52 PM
  8. willied's Avatar
    facepalm... Sorry guys! I meant to say Square, like the card reader add on for small businesses! :p
    That does make more sense. Ha. It's a real bummer Square won't support WP.
    05-22-2013 05:04 PM
  9. omniusovermind's Avatar
    because you were never in the situation doesn't deem it to be untrue. It's not only with Windows Phones, it happened with my wife at the local carrier store with iPhone. I went with my my wife to get her hardware upgrade done, she was going from a iPhone 3G to an iPhone 5, she was very excited. I couldn't care less what she wants, i myself would never buy an iPhone again but shes comfortable with them and was confident it was the right choice so i was cool with it...i knew it would make her happy, being that she has all her music on iTunes and shes a fan of the simplistic design. When we went into the shop, the sales guy kept on trying to push the Galaxy S3 on her but she just laughed and said no thanks. He pulled his out of his pocket, showed how he could download music for free so she wouldnt have to buy music anymore (i dont think a sales guy should be promoting a product this way) and its a bigger screen, customizable...yadda, yadda. She got so annoyed as he went on for almost 15 mins, we said we'd think about it and walk around the store. We just left, my wife didnt want him getting any commission based on his sales aggressive manner (i agreed with her) and we just went to another shop to ger her iPhone 5.

    Point being, maybe not everyone is as aggressive or bias enough to cause these situations, but there are people doing it. You would think if someone is sold on a product, it should be pick up and leave...but its not always the case.
    Note that I didn't say it never happens ;)
    05-22-2013 07:46 PM
  10. falconrap's Avatar
    facepalm... Sorry guys! I meant to say Square, like the card reader add on for small businesses! :p
    Doh! Yeah...that one sucks. Someone really needs to come up with a WP8 solution for the small mom & pops doing card swipes via their phone. I'm sure this situation will change soon, especially if Nokia can sell the 8 million+ Lumias they forcast for this quarter. WP8 will become harder and harder to ignore.
    05-22-2013 07:52 PM
  11. Premium1's Avatar
    Here's what could be a solution.
    It involves getting the 928.

    Go to the store, seek that sales rep, and buy the 928. No matter what.

    If you have family and friends that are interested in WP, go with them to that same store and try to seek that sales rep. Again. Then buy a WP. Again.

    This tactic is more effective if you space your purchases every week or so. I know, you're hurting the rep's feelings, but hey, no pain no gain.
    I agree. Going to any carrier store and expecting them to sell you a WP is not going to happen. If you have even the slightest doubt they will sell you on something else which is why many end up with a cheap android or older iphone.
    05-22-2013 07:59 PM
  12. chezm's Avatar
    Note that I didn't say it never happens ;)
    fair enough :p
    05-23-2013 09:29 AM
  13. diego15nets's Avatar
    So the Lumia 928 is no longer featured on Verizon's homepage... only Androids. I guess a week's worth of marketing is all they did.
    05-23-2013 09:51 AM
  14. nunyazz's Avatar
    So the Lumia 928 is no longer featured on Verizon's homepage... only Androids. I guess a week's worth of marketing is all they did.
    Amazing. They still have my old Note2 on the main page and not the Lumia.... amazing.
    05-23-2013 10:12 AM
  15. tgp's Avatar
    So the Lumia 928 is no longer featured on Verizon's homepage... only Androids. I guess a week's worth of marketing is all they did.
    Amazing. They still have my old Note2 on the main page and not the Lumia.... amazing.
    Amazing is right! I'm assuming they know which side their bread is buttered on.
    05-23-2013 11:46 AM
  16. uselessrobot's Avatar
    Carrier stores are more likely to carry Windows Phone devices than any other retailer. In my experience they're virtually non-existent in any of the big box stores. Target, for example, carried the Lumia 820 for T-Mobile, and battered examples 900 for the longest time. To this day I've yet to see a 920 in their story. It took three months before the Lumia 920 showed up at Best Buy. The HTC 8X was on the shelves earlier, but didn't appear at launch. I rarely go to Walmart, but I happened to be in one last week and didn't see a single Windows Phone.

    Store management is largely ignorant about what's on the market and are only interested in carrying what they perceive as guaranteed sellers. They exacerbate the problem by only stocking accessories for those top selling phones. Although that usually entails shelf after shelf of iPhone cases and a little corner for the Samsung Galaxy. They're basically creating a feedback loop.

    Of course, another dynamic here is that in American retail companies often pay for retail space. This is why Apple has those cute little displays set apart from everyone else. Microsoft's various divisions not operating as a cohesive unit means that marketing resources probably aren't being diverted where they should go. So you'd get a neat little corner for the Xbox and nothing for Windows Phone. And they probably have placed too much confidence in the effectiveness of Microsoft stores. But even if they were paying for shelf space there's no guarantee that the individual stores will ever follow through.

    As for the contribution of the store employee; well, that's a two-fold problem. On the one hand, they're usually ignorant about everything and will just peddle what they know. Many can't see past their own biases. The second problem is that management tells them to push profitable items. Often, the most popular phones are almost the most profitable.
    05-23-2013 12:37 PM
  17. omniusovermind's Avatar
    So the Lumia 928 is no longer featured on Verizon's homepage... only Androids. I guess a week's worth of marketing is all they did.
    That's kind of a bummer, didn't someone from Vzn issue a statement something to the effect of "we're going to do for WP what we did for Android"? I was actually pretty excited for WP when they said that.
    05-23-2013 06:12 PM
  18. dksf42's Avatar
    That's kind of a bummer, didn't someone from Vzn issue a statement something to the effect of "we're going to do for WP what we did for Android"? I was actually pretty excited for WP when they said that.
    NO, I "just picked the WRONG DAY" to decide to go into a local Verizon store ... TODAY IS the Samsung Galaxy S4 "launch day" ... on Verizon!
    05-23-2013 08:43 PM
  19. cckgz4's Avatar
    Went to a store in Australia to buy a 920 today. Pointed to the phone and the salesman asked why you'd want it and tried to steer me away.
    I said I really want the lumia, he apologised and said he thought i was pointing at the Blackberry Z10 :D

    This is a picture of the CBD and largest carrier store in my state: http://i.imgur.com/v4SDKO6.jpg
    Best reply LMAO
    05-23-2013 11:26 PM
  20. Condairy Windham's Avatar
    Lets be honest here guys. The majority of these reps have no clue what they are talking about. I myself went into the store and started to ask questions and as soon as I opened my mouth the rep says... "oh no, you gotta get the Samsung Galaxy S4". So I sat there for a second and I already knew that this rep had no idea about the 928. So like I always do I thought I would educate her on the phone and the perks that came with it.. starting off with the price.. then I worked my way to the promos that windows is giving.. then enlightened her how the camera is surpassing the big boys by a long shot.. the the infamous "well the app center is horrible". I said explain.. well it doesnt have as many apps as itunes n google play... im like, how many apps do you actually have on your phone?? I mean facebook, pandora, mapquest, twitter, now instagram, flashlight.. maybe a few others are like the dominant apps.. anyways point being the app center has all the apps you will ever need and then some.

    It just drives me crazy how these guys get paid so well to sell these phones and know absolutely nothing about them. They go off bulletin features on the cover box or something they heard someone say. BTW reps.. the primary carrier is VERIZON!! You might want to actually do your homework before opening that trap to a customer..

    ok the ranting is over. I have had an iphone 4 ever it seems like but this 928 along with windows is convincing me to get back to my roots!! Apple is played out and charge WAYYYYYYYY too much for their products.. ANDROID simply is over rated.. the reason they are so high in sales bc 80% of phones being produced are on that platform. I have always been a windows man and always will be. Simply cannot wait to get this phone :)
    05-24-2013 12:09 AM
  21. Laura Knotek's Avatar
    I think this getting blown out of proportion anyway. I rarely see a phone store or big box store go to the bother of the scenarios some of you are hypothesizing. The vast majority of the time they just grab your box and send you on your way if you simply just tell them I want this can you grab it for me.
    You seem like a tech-savvy person. I believe that makes a difference.

    The folks at the local AT&T store all know me and know that I am tech-savvy. They just leave me alone and let me play with any device I want to play with. I actually played with an SGSII for over an hour once (and posted on CrackBerry using the SGSII). Nobody tried to sell me the SGSII or bothered me at all during that time.

    When I purchase a new device, the manager usually is the person who takes care of me. He just gets whatever I want and checks me out. When I tell him I'll set it up myself at home, he says "ok".

    I believe that the folks who are persuaded to purchase something other than what they originally might be interested in are those who might not be quite so tech-savvy.
    05-24-2013 01:12 AM
  22. Laura Knotek's Avatar
    That's kind of a bummer, didn't someone from Vzn issue a statement something to the effect of "we're going to do for WP what we did for Android"? I was actually pretty excited for WP when they said that.
    I think it might be a regional thing. I checked VZW's site about an hour ago, and this is what I saw.

    05-24-2013 01:15 AM
  23. odin09's Avatar
    One of my friends just went to his local Verizon store looking for a gs4. He said the salesman was pushing him toward the 928 big time. He ended up getting Samsung but at least there are salespeople pushing Nokia.
    jleebiker likes this.
    05-24-2013 08:16 AM
  24. Vallos's Avatar
    facepalm... Sorry guys! I meant to say Square, like the card reader add on for small businesses! :p
    That does make more sense. Ha. It's a real bummer Square won't support WP.
    Doh! Yeah...that one sucks. Someone really needs to come up with a WP8 solution for the small mom & pops doing card swipes via their phone. I'm sure this situation will change soon, especially if Nokia can sell the 8 million+ Lumias they forcast for this quarter. WP8 will become harder and harder to ignore.
    I surely hope so... Square is the one reason why my girlfriend went to the iPhone, and she hates it. She is chomping at the bit, waiting for a good point of sale app/reader on Windows Phone so she can ditch, what she calls, the "I-Bore"
    05-24-2013 08:36 AM
  25. epowers007's Avatar
    Yeah I was in the same boat went into the Verizon Store to get my beautiful White 928, no one tried to sway me to get any device than what I wanted (was ready to unload if they did). During the initial phone boot up I was talking about the features and women was like "Wow thats awesome". She said that she only gets a very quick general overview of the phone. I think thats the problem is the training. But your right, any question on an iPhone or Andriod they can answer it.

    So instead of trying to sway people myself, I just show it off and I tell them I really like it. At my work I'm in a sea of iPhones and Andriods, its always a running joke that I'm all Microsoft. One of my coworkers just bought his wife a new Surface Pro and she said she absolutely loves it. He said he loves playing around with it to, mind you he has a iPad, iPhone, Macbook for work. His contract is coming up and he said he's thinking of getting a Lumia 928.

    He did ask me if it comes in mens....hyuck hyuck!
    jleebiker likes this.
    05-24-2013 09:42 AM
107 ... 2345

Similar Threads

  1. Replies: 8
    Last Post: 11-26-2012, 10:46 AM
  2. Can this phone stand on it's side?
    By ricardios in forum Nokia Lumia 810
    Replies: 3
    Last Post: 11-11-2012, 08:59 AM
  3. Am I going to have to stand in line for this phone
    By mapexvenus in forum Samsung Focus S 4G
    Replies: 35
    Last Post: 11-04-2011, 12:37 AM
  4. Replies: 9
    Last Post: 04-29-2011, 01:01 PM
LINK TO POST COPIED TO CLIPBOARD