someone did in another
thread.
Did you go to the same store every time? I'd like to know more about your experience doing this, as I'm too scared to do it even once. I'm surprised they didn't make a fuss over the same person swapping out that many phones in such a short time period. Also, why didn't they just let you check the phone for flaws before taking it home, rather than letting you take it home and having you come back 7 times?
Yes, it was all at the same store. I live in San Diego and we have a Microsoft Store here. I did it all through them and they were absolutely fantastic with their customer service. I didn't even deal with a Verizon store. And the Microsoft Store also doesn't have restocking fees and they let you buy the phone off contract with no hesitation. It's just a much better overall experience. They did let me check the phone, but once they scan and open the box, it's mine. But some of these problems like checking for gunk behind the buttons was hard since the store is so bright. It's not until I walked out of the store into shady areas where I can see it.
As to my experience, it was much better than it could of been because of the Microsoft Store. I know this sounds like a plug, but I have absolutely no affiliation with Microsoft. They just did a fantastic job and were obviously very accommodating. After the second or third exchange I started feeling embarrassed to go in there again, but they really were understanding and made me feel comfortable.
Exactly what I was thinking.
OP, try visiting another store and show them the current fault and check the replacement they offer for faults before accepting it.
Unfortunately there is only one Microsoft Store in my area. The next nearest one is about 2 hours away.
You talk about "gunk behind the buttons" I'm guessing your buying a "re-furbished" phone. I tend to be overly picky when buying expensive products too so I try to buy new as often as possible. If it has been been 7 phones and your still not satisfied I definitely recommend you just buy a $20 super basic phone (in the mean time) and save an extra pay check to get a brand new Nokia Lumia.
They were all brand new fresh out of the box each time. I bought the phone originally brand new for full retail. So each one after that was also brand new and not refurbished.
Are you sure it's perfect? You better squeeze it from all directions and look at the seam between the screen and the case. lol
And it's amazing that I see threads about quality control issues on the 928 and 920 and yet people still want to say that Nokia has less problems than HTC. All phones have a certain percentage with issues and from these forums, Nokia certainly has some too. The main thing here, is that Verizon is awesome when it comes to defective devices!
Well it's certainly not "perfect", but it's close enough. This one also has some creaking on the case, but I'm living with it. Everything else is pretty much flawless, so I won't mess around with it. I also paid $99 for a 2-year protection plan through the Microsoft Store. I usually don't do stuff like this, but their program is much better than insurance through Verizon IMO. It is 2-years for $99 and you can exchange your phone for any reason, even if it's your fault (dropping it, water damage, etc.). And all you have to do is walk into the store, pay a $50 deductible and they give you a brand new phone, not refurbished like Verizon. So you walk out with a brand new phone for $50 and if there is a newer model of the phone, you get that one. It thought it was worth it.
You shouldn't be embarrassed, if anything Nokia/Verizon should be embarrassed giving you a poor product so many times in a row...on a brand new flagship phone. Good for you bud, we need more of this or else the manufacturers will never learn.
I've got battery problems with my 920, but im 'living' with it...when i should really be contacting Nokia to replace the device. my only concern, much like yours, was getting stuck in a game of devices getting worse after worse.
I agree, I hate living with a device that isn't perfect. Especially with the prices that we pay for them. This device is pretty much perfect aside from some slight creaking. I also am going to live with it since I know there are MUCH worse out there. And getting that $99 protection plan that I mentioned above makes it much easier to live with.
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