1. Jason Drum's Avatar
    Has anyone returned their 928 directly through Nokia? My specific question, is do I just do it by checking warranty status and then sending in the phone and waiting for a new one? I thought I read someone a few weeks ago that had a new device sent and then mailed back the first one. I have similar issues to others (home key and vibrate), but am concerned that if I send it back and wait for a replacement, I will either get a refurbished device or a new device that's worse off than my current one.

    06-21-2013 07:27 AM
  2. stmav's Avatar
    According to their support page, you send it in. They mention nothing about receiving one first. One of the forum staff in England had his repaired under warranty lately. He sent it in and used an old 7.8 phone he had while waiting. You can always call the Nokia Care Contact Center with any questions before sending.
    06-21-2013 08:53 AM
  3. Jason Drum's Avatar
    Thanks :)
    06-21-2013 09:03 AM

Similar Threads

  1. How to get my phone replaced through Nokia warranty?
    By kclub in forum Nokia Lumia 920
    Replies: 10
    Last Post: 03-07-2013, 01:10 AM
  2. Replacing through Nokia VS AT&T
    By Vinnio in forum Nokia Lumia 920
    Replies: 2
    Last Post: 01-18-2013, 08:15 PM
  3. Can I return phone bought online from AT&t in store?
    By At the beach in forum Nokia Lumia 920
    Replies: 2
    Last Post: 11-11-2012, 09:51 AM
  4. Nokia online store?
    By beersworth in forum Windows Phone 8
    Replies: 1
    Last Post: 09-05-2012, 06:42 AM
  5. Anyone order their focus online through AT&T
    By breakdanzer in forum Samsung Focus
    Replies: 4
    Last Post: 11-12-2010, 06:42 AM