1. schartzr's Avatar
    I have a question. I went to settings and about phone and then reset as I want to have a clean install of the software. I am running into an issue as the phone has been on the 2 gear screen (the screen you get when you reset) for over an hour. This to me does not seem right. Any advise on what I should do now?


    Do I Let it just keep going? Or how would I go about getting the software one there?

    Thanks in advance

    Ryon
    one0one951 likes this.
    06-23-2013 10:36 PM
  2. troylytle's Avatar
    Try to unplug it and let it die then eject the sim and it should finish when you boot it up.
    06-23-2013 10:37 PM
  3. schartzr's Avatar
    OK I will try that (guess I wont know till in the mornin ;) thanks
    06-23-2013 10:44 PM
  4. troylytle's Avatar
    Yeah. Evidently the miracle cure. Also could try ejecting and then soft reset a few times after 5 minutes each time then let it go until dead. Let me know tomorrow.
    06-23-2013 11:45 PM
  5. schartzr's Avatar
    So it died and then I plugged it in to charge it back up and then it went back to the cog screen. :( (I took the sim card out too)
    06-24-2013 10:34 AM
  6. chezm's Avatar
    has this happen with my Lumia 920...i had to soft reset multiple times (last time this happened it took 4 re-attempts).

    volume down + power, hold for 10-15 seconds. It will boot up and gears will show again. if it hasn't fixed it (moved on to boot up), repeat. Also plug it in to make sure when it starts to boot battery doesnt die.

    again, this was for the L920...cant confirm same works but im guessing it might since based on same foundation.
    Penny_1 and distantskunk like this.
    06-24-2013 10:39 AM
  7. troylytle's Avatar
    So search the forum for the sticky post fix for bricked Lumia 920. Follow that and ask any questions.
    06-24-2013 02:56 PM
  8. schartzr's Avatar
    Thank you SO MUCH @chezm. This worked. Woo HOOOOO!!!!
    06-24-2013 02:57 PM
  9. troylytle's Avatar
    Lol. I said it too!
    06-24-2013 03:42 PM
  10. berty6294's Avatar
    Woah that's scary, i would never interrupt it during a reset. It can take over an hour, it has happened to me before! (i typically reset my phones every 3 months)
    06-24-2013 04:16 PM
  11. Berkley Todd's Avatar
    I just started having this same problem.... Thankfully, this happened on a device which I'm about to return to Verizon after receiving a replacement due to a separate issue. Should I follow through with the reset, or just let it die and send it back to Verizon with no battery? Do you guys think they'd hold me accountable if the screen is stuck on spinning wheels, especially since the device has already been deemed defective by them?
    06-24-2013 06:14 PM
  12. troylytle's Avatar
    Nope. You are fine. It won't hurt it. They have to flash a defective device anyway.
    06-24-2013 06:28 PM
  13. schartzr's Avatar
    Woah that's scary, i would never interrupt it during a reset. It can take over an hour, it has happened to me before! (i typically reset my phones every 3 months)
    Mine was still in the reboot phase for 14 hours that is something that is NOT right. But it all worked out. ;)
    06-25-2013 12:08 AM
  14. chezm's Avatar
    Thank you SO MUCH @chezm. This worked. Woo HOOOOO!!!!
    Np, glad it worked out. This sort of thing isn't uncommon unfortunately, but as long as we've got a work around thats what matters :)
    06-25-2013 09:24 AM
  15. ninny1176's Avatar
    has this happen with my Lumia 920...i had to soft reset multiple times (last time this happened it took 4 re-attempts).

    volume down + power, hold for 10-15 seconds. It will boot up and gears will show again. if it hasn't fixed it (moved on to boot up), repeat. Also plug it in to make sure when it starts to boot battery doesnt die.

    again, this was for the L920...cant confirm same works but im guessing it might since based on same foundation.
    I'm having the same issue...how long did you wait between resets and the gears showing again? I've done the reset 10 times, still have gears showing after 18 hours.
    08-07-2013 10:01 AM
  16. Vallos's Avatar
    Just keep at it. It took me day and through the next morning. I was going to return it, but it just rebooted after one last soft rest the next day.
    08-07-2013 10:55 AM
  17. inertiaNokia's Avatar
    How long should I wait at the gears screen between each soft reset? My gears have been spinning for a few hours. I took out the sim and did a soft reset with no luck. Should a wait a certain period of time, or if its fixed will it immediately boot up? Thanks for all of your help!
    08-31-2013 12:34 AM
  18. pechio's Avatar
    How long should I wait at the gears screen between each soft reset? My gears have been spinning for a few hours. I took out the sim and did a soft reset with no luck. Should a wait a certain period of time, or if its fixed will it immediately boot up? Thanks for all of your help!
    This is from a Verizon site:
    "3. Reset your phone.
    Warning: This erases all personal content on your phone and restores the factory settings.

    Make sure the charger is disconnected, and switch the phone off.
    Press and hold the volume down key, and connect the charger. An exclamation mark (!) is shown on the screen.
    Press the keys in the following order: volume up, volume down, power, and volume down. Your phone resets, and boots up. This may take several minutes."
    inertiaNokia likes this.
    08-31-2013 01:50 AM
  19. inertiaNokia's Avatar
    This is from a Verizon site:
    "3. Reset your phone.
    Warning: This erases all personal content on your phone and restores the factory settings.

    Make sure the charger is disconnected, and switch the phone off.
    Press and hold the volume down key, and connect the charger. An exclamation mark (!) is shown on the screen.
    Press the keys in the following order: volume up, volume down, power, and volume down. Your phone resets, and boots up. This may take several minutes."
    Thanks for the reply pechio. Unfortunately, I have had no luck with that particular solution. Right now my screen is no longer the familiar two gears spinning. Instead, one of the gears has been replaced by the lightning bolt. I'm going to flash it before I go to bed tonight, maybe when I wake up it will be fixed... LOL. I've attched a pic of the current screen my phone is displaying. Thanks again. wp_20130831_014.jpg
    08-31-2013 06:13 PM
  20. D4pp3rD4n's Avatar
    Thanks for the reply pechio. Unfortunately, I have had no luck with that particular solution. Right now my screen is no longer the familiar two gears spinning. Instead, one of the gears has been replaced by the lightning bolt. I'm going to flash it before I go to bed tonight, maybe when I wake up it will be fixed... LOL. I've attched a pic of the current screen my phone is displaying. Thanks again. Click image for larger version. 

Name:	WP_20130831_014.jpg 
Views:	18 
Size:	545.5 KB 
ID:	41855
    how did everything work out for you?
    10-12-2013 05:47 PM
  21. Marie Leo's Avatar
    Thank you so much for whoever posted how to get my nokia working again, simply hold down volumn plus power for 15 seconds, it worked...
    11-19-2013 05:57 PM
  22. Nza Nza's Avatar
    How many times should I repeat that :( i did that like 6-7 times and still stuck :( :( :(
    02-03-2014 03:52 PM
  23. xsentrick's Avatar
    02-05-2014 08:25 AM
  24. Thepzer Nqaba's Avatar
    Thanks for the reply pechio. Unfortunately, I have had no luck with that particular solution. Right now my screen is no longer the familiar two gears spinning. Instead, one of the gears has been replaced by the lightning bolt. I'm going to flash it before I go to bed tonight, maybe when I wake up it will be fixed... LOL. I've attched a pic of the current screen my phone is displaying. Thanks again. Click image for larger version. 

Name:	WP_20130831_014.jpg 
Views:	18 
Size:	545.5 KB 
ID:	41855
    04-07-2015 02:30 AM

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