[poots1101]

Lumia 928. No audio/sound via the speaker. This includes ringtones/music/audio from videos (netflix, youtube, nbc news videos, etc). I've tried both a soft and hard reset with no success. Anyone have any ideas?

[dlnorton2014]

Do you usually use the speaker, rather than headphones? Do you also have your speakers on really high? It could be that it blew out, but I'm hoping (and I'm sure you are as well) that that isn't the case.
The right speaker on my Lumia 822 stopped working, for some strange reason. It could be the phone, it could be a software malfunction. Check for phone updates. If nothing else works, go to Verizon or ship it to Nokia as long as it fits under the 1-year limited warranty. Best of luck! *fingers crossed*

[poots1101]

thanks for the input. i actually just did another hard reset and it seems to be working. not sure what was going on. will keep an eye out on it for the next few weeks....

[unstoppablekem]

If it happens again, I suggest getting a replacement phone.