1. themadpoet1's Avatar
    I'm getting the screen with the 2 rotating axles but it won't get past that point. And I have the phone plugged in. WTF?
    08-15-2013 02:47 PM
  2. themadpoet1's Avatar
    Now the axles disappeared and I have a sad face on the screen. Does this mean my phone is cooked ?
    08-15-2013 02:49 PM
  3. mjperry51's Avatar
    Now the axles disappeared and I have a sad face on the screen. Does this mean my phone is cooked ?
    Just spitballin'

    Try soft reset.

    If that doesn't work sounds like a trip to the store. . .
    08-15-2013 03:02 PM
  4. Rich White's Avatar
    The frown is bad news. There are directions for a hard reset but likely it won't reset. I had this problem with a 521. It updated the first day I had it and then went into frown mode. I tried everything. Hard Reset. Draining the battery. New SIM. Didn't matter. Dead. Dead. Dead.

    Good Luck.
    08-15-2013 03:07 PM

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