1. dakranii's Avatar
    Anyone sent their phone in to Nokia for warranty repair? I'm thinking about doing it but wondered how long it takes based on other experiences. I don't look forward to being phoneless for a week or more.

    My 928's external speaker is terrible. It used to be fine, but now it's so distorted at higher volumes that I just keep the sound turned off. It's almost like the speaker was blown somehow.

    I'm assuming this would fall under warranty, as it wasn't due to any damage on my part that I'm aware of, it seems to be a manufacturer defect.
    08-28-2013 11:58 AM
  2. jabels57's Avatar
    I sent my phone a week ago (it thought there were headphones connected) being delivered tomorrow. not too bad as it was a bank holiday, (from the UK).
    dakranii likes this.
    08-28-2013 12:08 PM
  3. Trevor Halsey's Avatar
    Anyone sent their phone in to Nokia for warranty repair? I'm thinking about doing it but wondered how long it takes based on other experiences. I don't look forward to being phoneless for a week or more.
    My 928's external speaker is terrible. It used to be fine, but now it's so distorted at higher volumes that I just keep the sound turned off. It's almost like the speaker was blown somehow.
    I'm assuming this would fall under warranty, as it wasn't due to any damage on my part that I'm aware of, it seems to be a manufacturer defect.
    It probably just needs recalibrated. You can use Nokia Care Suite to try that and see if that will remedy the issue. I don't remember what its exactly called, but I think its the IFV?
    08-28-2013 12:13 PM
  4. nunyazz's Avatar
    Mine took 12 days, but they returned my phone saying it passed all tests... but it is still not working correctly.


    ... ohh and almost forgot. I've been waiting over 4 weeks for them to contact me back about my issues. Have fun with that.
    dakranii likes this.
    08-28-2013 12:24 PM
  5. dakranii's Avatar
    It probably just needs recalibrated. You can use Nokia Care Suite to try that and see if that will remedy the issue. I don't remember what its exactly called, but I think its the IFV?
    good to know, I'll give this a try before losing my phone for awhile.
    08-28-2013 03:08 PM
  6. dakranii's Avatar
    Mine took 12 days, but they returned my phone saying it passed all tests... but it is still not working correctly.


    ... ohh and almost forgot. I've been waiting over 4 weeks for them to contact me back about my issues. Have fun with that.
    that sucks, thanks for the heads up. What issue are you having that they didn't fix?
    08-28-2013 03:09 PM
  7. Muessig's Avatar
    When mine has been sent in I've had amazing service and only been without my phone for about 5 working days.
    08-28-2013 03:19 PM
  8. nunyazz's Avatar
    that sucks, thanks for the heads up. What issue are you having that they didn't fix?
    Having sound issues. Sounds go out after connecting to bluetooth devices. Have to reboot to get sound to come back. So basically I have to reboot my phone about 12 - 16 times a day.
    08-28-2013 03:29 PM
  9. Penny_1's Avatar
    I've replaced my Lumia 928 a few times now, but I've gone through Verizon each time to get a replacement rather than going through Nokia to get it repaired. Going through Verizon, they ship you out the replacement phone (usually gets to you in a few days), then you just have to ship them back your defective 928, and they include a pre-paid shipping label. So no downtime and it is free as long as you have not damaged your phone.
    08-28-2013 04:54 PM
  10. dakranii's Avatar
    I've replaced my Lumia 928 a few times now, but I've gone through Verizon each time to get a replacement rather than going through Nokia to get it repaired. Going through Verizon, they ship you out the replacement phone (usually gets to you in a few days), then you just have to ship them back your defective 928, and they include a pre-paid shipping label. So no downtime and it is free as long as you have not damaged your phone.
    Did you get yours from Verizon? I got mine through Newegg. I figured Verizon wouldn't do anything for me as I purchased it elsewhere.
    08-28-2013 08:08 PM
  11. dakranii's Avatar
    It probably just needs recalibrated. You can use Nokia Care Suite to try that and see if that will remedy the issue. I don't remember what its exactly called, but I think its the IFV?
    What is Nokia Care Suite and where do I acquire it?
    08-28-2013 08:09 PM
  12. 01mggt's Avatar
    How long do you have to replace the phone thru Verizon? Mine has a rattle in the vibration and the gunk on the soft keys
    08-28-2013 11:11 PM
  13. Trevor Halsey's Avatar
    What is Nokia Care Suite and where do I acquire it?
    www.seidea.com


    Sent from my RM-860 (Lumia 928) using the OFFICIAL Tapatalk app.
    08-28-2013 11:41 PM
  14. Nakazul's Avatar
    Mine have been in for service 2 times, its on its third run now and they nearly fixed my issues. Each time its taken around 2 weeks.
    The service have gone through the carrier (as is the way to go in Sweden) 3 and they created more issues then solving. But third times the charm right?
    Here we get a cheap Samsung Android device as a replacement phone (lucky me I have a working stabile L800).
    08-28-2013 11:41 PM
  15. Penny_1's Avatar
    Did you get yours from Verizon? I got mine through Newegg. I figured Verizon wouldn't do anything for me as I purchased it elsewhere.
    I did get my phone from Verizon, but it might still work for you as well. I'm not sure if Verizon provides this service because of my contract with them or because I purchased the phone from them, but it's probably still worth it to you to ask.
    08-29-2013 12:09 AM
  16. dakranii's Avatar
    Okay, I installed it. I'm not sure how to use it.

    I found the Product Support Tool for Store 5.0 application and opened it up. It detected my phone.

    Then I go to File -> Open Product and selected RM-860 (Lumia 928).

    The "Tests" option becomes available. However, all of the tests say "Product Disconnected" and won't let me click any of the buttons, etc. The IHF application, however, just gives me an error message and shuts down.
    08-29-2013 03:31 PM
  17. Trevor Halsey's Avatar
    You might have to manually install the drivers. They are in the drivers folder to wherever it was installed. If not, I'll have to check where I had got the drivers.



    Sent from my RM-860 (Lumia 928) using the OFFICIAL Tapatalk app.
    08-29-2013 07:54 PM
  18. dakranii's Avatar
    I went into Verizon today and they ordered me a replacement device with no hassles. I hate to lose all my data and start over, but it'll be nice to have a working speaker again. And maybe I'll get one with a clean Windows button. Quick shipping, it'll be here Wednesday.
    08-31-2013 04:22 PM
  19. QOAM's Avatar
    I sent my phone in on 11/12/2013 .. someone signed for it on 11/14/2013 .. The Nokia rep on the phone tells me that "repair" didn't receive the phone until 11/20/2013 and can't explain where the phone sat for 6 days. They tell me it will take 7 -10 business days to complete the repair. I think I will go back to my iPhone where I can just walk it into an Apple store and either get it repaired or replaced in an hour or so. This is just crazy.
    11-26-2013 01:24 PM
  20. pursuit2550's Avatar
    I bought mine through VZW, as I do all my phones and anytime I have warranty issue I through VZW. I know I wouldn't lime to be with out a pho e for a week or two.
    11-26-2013 01:51 PM
  21. QOAM's Avatar
    As much as I love the Nokia, this is my last one. When I get my phone back I will be selling it on eBay because for now I need to go buy something else. Their support is HORRIBLE ..
    11-26-2013 02:03 PM

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