1. driver1676's Avatar
    There was a hardware issue with my previous 928 so I had to replace it. My new one says it's up to date even though it doesn't say it has Amber. Does anyone know why I can't update?
    09-04-2013 08:41 AM
  2. freddyfromutah's Avatar
    Welcome to the club, I've asked and can't get an answer from Verizon or Nokia.

    VZW Support ‏@VZWSupport 11h
    @freddyfromutah No worries! You will get it soon. It may take a few days for the notification to arrive. Let us know if exceeds a week! ^LA

    Nokia Care US ‏@NokiaCareUS 14h
    @freddyfromutah As mentioned, exact delivery timings will vary, check for updates availability on your phone periodically. ^RT

    Nokia Care US ‏@NokiaCareUS 15h
    @freddyfromutah (cont.) but we expect the update to reach your Lumia by the end of September. ^RT

    Nokia Care US ‏@NokiaCareUS 15h
    @freddyfromutah The update is rolling out in phases, by carrier. Exact delivery timings will vary, (cont.) ^RT
    09-04-2013 09:24 AM
  3. Teeb omus's Avatar
    Same situation for me. Previous phone did Amber update the night I got it. Had to replace it yesterday and now phone shows up to date, but no Amber update. Guess Ill just wait.
    09-04-2013 10:03 AM
  4. defdogg's Avatar
    I spoke to Verizon and Nokia today about this and I was told that the Amber OTA was placed on hold until the end of September.
    freddyfromutah and nwildcat like this.
    09-04-2013 01:33 PM
  5. freddyfromutah's Avatar
    Thanks for the info, huge bummer though. I sure am going to miss group messaging :-/
    09-04-2013 01:45 PM
  6. berty6294's Avatar
    Its got to be because of how incredibly buggy it is!
    09-04-2013 02:18 PM
  7. mrZoSo's Avatar
    Any one save the Amber update files, that updated through NCS and not OTA? :)
    09-04-2013 03:30 PM
  8. nwildcat's Avatar
    I spoke to Verizon and Nokia today about this and I was told that the Amber OTA was placed on hold until the end of September.
    As annoying as waiting may be, I'm sure this is for the best. I have a 928 in my hands at the moment because I've had two 822's that bricked when being updated, trust me, it's not been fun. There's way too many stories like this. I'm happy to have a 928, but would be just as happy with my old 822, maybe more so since the size is more to my liking and it will have FM radio. They need to figure out why this update is not as smooth as the last, it's got to be costing money to replace this many phones when before they were happy because the Windows phones had many less problems than Android ones. Not to mention, it's creating unhappy customers in a group that's generally been pretty happy with the devices they get.
    09-04-2013 06:01 PM
  9. dakranii's Avatar
    Thanks for info. I just got replacement 928 yesterday, no Amber either. Will suck to wait until the end of September, I would like to the Smart Cam for my trip out west in 2 weeks. Maybe I'll hold onto my other one until then.
    09-05-2013 09:02 AM
  10. AR2186's Avatar
    Why not flash it with Nokia Care Suite. Its pretty easy to do and the firmware/rom is still available
    09-05-2013 09:16 AM
  11. Ymanish's Avatar
    Why not flash it with Nokia Care Suite. Its pretty easy to do and the firmware/rom is still available
    Does flashing violets warranty of the product??? Any other problem with flashing???
    09-05-2013 09:21 AM
  12. nwildcat's Avatar
    Does flashing violets warranty of the product??? Any other problem with flashing???
    Yes, flashing violates the warranty, it's why I haven't gone that route. Maybe it's the smoothest way to do it and it rarely bricks a phone, but I'd hate to brick the phone, need a replacement and void my warranty just because I was impatient about an update when the phone is working great as is. If flashing is smooth and rarely causes a problem, i.e., no reports of being stuck in gear mode, that'd be really good to know. I've never done anything like that, seems more advanced than my WP knowledge, so I didn't do it.
    09-05-2013 10:31 AM
  13. mrZoSo's Avatar
    So, I finally have all the update files needed. For the hell of it did a Check for updates on my phone, and wouldn't you know it UPDATES AVAILABLE.
    Amber is installing now,, gears are spinning,, w00t
    09-05-2013 01:57 PM
  14. freddyfromutah's Avatar
    Mine too! Great news.
    09-05-2013 02:15 PM
  15. dakranii's Avatar
    Ditto, nice. I'm updating as I type this.
    09-05-2013 02:39 PM
  16. nwildcat's Avatar
    Mine is finished. I checked over an hour ago and couldn't believe it was there and thought I'd give it a whirl before sending back the other phone in case it didn't go well. Update installed and it was nice and painless. Group messaging is now there and so is Glance and the rest. Hope everything goes smoothly for others.
    09-05-2013 02:52 PM

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