coip
New member
No it was an automated email.
This is odd. I haven't received an email either. I contacted them directly yesterday, explained the discrepancy between the ePrize promotion webpage (which says unused promotional funds expire on the 29th) and my account page on commerce.microsoft.com where it shows they won't expire. The representative agreed that it was ambiguous and instructed me to contact ePrize directly (the company that runs the promotion). I emailed them and got an automated response, so I called them as well. After waiting on hold for 59 minutes for them to answer (no joke), I explained the situation and the lady said that she didn't know the answer and that I should contact Verizon. I contacted Verizon and got bounced around to pretty much every department: not one person knew what I was talking about (i.e., not only did they not know the answer, none of them had even heard of the promotion). So, they bounced me back to Microsoft since the funds are tied to my Microsoft account. So, I contacted Microsoft again today and explained the entire thing again, how I contacted every party involved (Microsoft, ePrize, and Verizon) and how not one of them knew the answer to the question. They guy said sorry for the confusion, but to play it safe, it would be wiser to adhere to the fine print posted on the ePrize promotional website (i.e., Microsoft's advice is to spend the money before the 29th).
Now, in my opinion, unless the funds are set to expire automatically, they're not going to expire because literally no one at Microsoft, ePrize, or Verizon know anything about this promotion or, if they do, they certainly don't care about it anymore. So, there will be no person on the 29th manually flipping a switch and deleting our funds. That said, there is a chance that, when originally setting up this promotion back in May, that they included some code that automatically deletes the funds on the 29th. This seems quite possible given that user berty6294 said he received an automated email from Microsoft stating so. What is odd, though, is that the rest of us didn't receive that email. If the funds do get deleted, my guess is that it will be a huge pain in the *** to lobby to get them back, which may not be possible at all because they could easily say the terms of service explicitly state that funds expire on the 29th.
Well, I sure am glad I spent 5 hours total on hold between 3 companies and didn't get this sorted out. I could've got a job for $5 per hour and worked those same 5 hours and gotten the same $25 total. Ugh.