1. wzy0136's Avatar
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    Anyone can tell me how to do?
    I can't contact any staff by Email?
    10-14-2013 09:05 AM
  2. Siah1214's Avatar
    Mine bugs out occasionally and I have to do a hard reset. Kind of annoying but not annoyed enough yet to actually replace my phone.
    Can you hold down power + volume down til it resets?
    10-14-2013 09:09 AM
  3. wzy0136's Avatar
    Mine bugs out occasionally and I have to do a hard reset. Kind of annoying but not annoyed enough yet to actually replace my phone.
    Can you hold down power + volume down til it resets?
    Yep. But it didn't work.
    It still froze.

    Anyone tell me ?
    majorawsome likes this.
    10-14-2013 07:19 PM
  4. majorawsome's Avatar
    Yep. But it didn't work.
    It still froze.

    Anyone tell me ?
    When this happens to me I put it in the freezer till it's cold. Put in a zip-lock back and suck all of the air out so it reduces chances of condensation within the phone. If it doesn't work out of the freezer restart it. If it still doesn't work, put it in for longer.
    10-14-2013 07:39 PM
  5. wzy0136's Avatar
    Hello. Anyone here?
    10-15-2013 06:50 AM
  6. tk-093's Avatar
    I have a 928 and a few buddys do in the office as well. Since the Amber update, the touch screen will randomly stop working. Each and everytime holding the volume and power button and getting it to reboot has fixed it. If that does not fix it for you then there is probably something physically wrong and it probably needs to be warrenty replaced.
    10-15-2013 12:01 PM
  7. RapidTurtle's Avatar
    This is an unacceptable problem that should be fixed by Nokia and Microsoft. It seems to be happening to a lot of people.
    10-15-2013 12:29 PM
  8. wzy0136's Avatar
    I have a 928 and a few buddys do in the office as well. Since the Amber update, the touch screen will randomly stop working. Each and everytime holding the volume and power button and getting it to reboot has fixed it. If that does not fix it for you then there is probably something physically wrong and it probably needs to be warrenty replaced.
    I think it must be some physically wrong in my 928.
    10-15-2013 11:44 PM
  9. wzy0136's Avatar
    This is an unacceptable problem that should be fixed by Nokia and Microsoft. It seems to be happening to a lot of people.
    really? How do these guys solve this problem?
    Can you tell me?
    10-15-2013 11:45 PM
  10. vonchowder's Avatar
    one of my 928's was not responding to soft reset buttons or touch. I could not slide the screen down to power it off and reset...

    We waited til battery died. charged it. And it came back on without problems.
    10-16-2013 12:44 PM
  11. RapidTurtle's Avatar
    really? How do these guys solve this problem?
    Can you tell me?
    Well, lets look at the facts. Phone gets an update, screen starts freezing after update, Umm let me see, I think I would start there. That good enough for ya???
    10-16-2013 01:57 PM
  12. tk-093's Avatar
    one of my 928's was not responding to soft reset buttons or touch. I could not slide the screen down to power it off and reset...

    We waited til battery died. charged it. And it came back on without problems.
    Hold down the down volume and the power button for about 10+ seconds and it will reboot so no need to wait for it to discharge. It will probably happen again.
    10-16-2013 02:58 PM
  13. vonchowder's Avatar
    Hold down the down volume and the power button for about 10+ seconds and it will reboot so no need to wait for it to discharge. It will probably happen again.
    This caused the slider to appear on screen saying 'slide down to restart'...however, since touch screen is inactive, there is no way to get slider to go down. Therefore, discharging seemed only solution.
    10-17-2013 09:16 AM
  14. novaprime9's Avatar
    Keep holding those buttons, and the phone will snap OFF, and reboot. Screen should be working again afterward.
    10-17-2013 03:27 PM

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