05-30-2014 08:54 AM
62 123
  1. IrishMcRock's Avatar
    Does it work if you squeeze the upper right hand corner? I'll bet that it does. Even if it doesn't, I'll bet you have some give there.
    The Nokia 928 has problems. Every phone does. This forum is full of us complaining, but that's because complainers go to the internet. I'd wager the vast majority of people have no issue.

    But this speaker issue is somewhat serious. Clearly there's a usage flaw, since it's happened to me on every 928 I've had within 2 months. I'm really thinking it's something either with my front pocket being too tight, or it getting damaged when I put it in the pocket. But we're at the point that I'm costing the company a good amount of money with my constant replacements, even though I'm not dropping the phone and using it the same way I've used every phone all the way back to my StarTac.
    I've had the speaker issue for a while now. I've tried squeezing the corner and all that, but it did no good. I saw the cause of the problem in another thread here. Turns out the issue (at least in my case) revolves around the headphone jack. I plug an adapter in to listen to podcasts off my phone all the time, and it looks like there is a switch that is supposed to trip when you put the headset in and out. Unfortunately it wears out, and seems to think you have the adapter in at all times. I was able to use a paper clip to flip the switch back, but it didn't last. It's incredibly annoying to have to use the speakerphone all the time, once I get my replacement I'll have to stop using it for podcasts most likely, just to be safe.
    12-16-2013 03:35 PM
  2. jenni122701's Avatar
    Ive had my 928, man, around 2 1/2 close to 3 weeks now. No issues so far. Everything is working ok. Hopefully all continues well. I would love to be one that never has any issues. Lol.

    Sent from my iPad using Tapatalk
    12-16-2013 06:18 PM
  3. reversalagent's Avatar
    I just wanted to chime in on this. I bought a "used" 928 around August from ebay. I took a chance as I have never bought one a phone sight unseen, especially from Ebay. Thankfully, other than the gunk under the windows button, my issues have been few and far between. I have had a couple of the screen freezes where I have to hard reset the phone. Overall I think the battery is quite good compared to other phones I have used, but my beef overall is with the WP8 system. I am hoping 8.1 resolves a lot of these issues and quirks I find, but time will tell.
    12-17-2013 10:04 AM
  4. thecaringkind's Avatar
    I've lost track of how many times my phone has frozen on the lock screen. Many many times. I basically hard/soft reset the 928 almost twice a day!

    My wife has the same problem. Also very very bad data/tile updates particularly via WiFi although it happens with the FB app and LTE too. I really like my phone but I'm looking forward to a new one...
    12-17-2013 11:15 AM
  5. Charlie Poels's Avatar
    Only "problem" I have just noticed is the oleophobic coating is missing on the right side of the screen. roughly 5 mm from the side. Not a big deal since it can be fixed with crystalusion which worked great on my other phones.
    12-18-2013 03:38 AM
  6. dakranii's Avatar
    I'm actually quite fed up with the 928. I love WP, bought the Trophy on day 1 when it hit Verizon, switched the 822 when available, then the 928. Never had issues with the Trophy nor the 822. I'm currently on my 4th 928, which I got yesterday, and already noticing a repeat issue:

    928 #1 - rear speaker went bad, sounded terrible at volumes above 17/18.
    928 #2 - head phone jack malfunctioned, phone thought headphones were plugged in, preventing me from hearing anyone on calls and playing music through external speaker
    928 #3 - had for less than a month and the head phone jack problem started. Also, screen was registering phantom touches, often requiring me to lock it, and unlock it
    928 #4 - got it last night. Already having severe phantom touches. Just holding the phone, fingers nowhere near the screen and it's haptic-feedbacking like crazy, going in and out of the multi-task screen, backing out of programs, opening voice commands....

    I'm sick of this crap. I've had to purchase the same screen protector 4 times now, I keep having to backup my stuff, reconfigure the phone, lose all my game saves, etc. And now with #4, I'm already experiencing issues. I can't believe how bad my luck has been with this phone.
    12-18-2013 04:10 PM
  7. braindoc's Avatar
    I've had my 928 since the first weekend it was released. The only time I ever had problems with screen freezes is when I had the "double tap to wake up phone" selected. If people are having issues with screen freezes you should check this first to make sure it isn't selected. Other than this minor issue, I've had no problems with this phone at all.
    12-19-2013 09:15 AM
  8. Robbed01's Avatar
    I purchased the 928 the last week of May 2013.

    My problems to date:

    928 #1 - Spurious lockout of screen touch, which prevented me from restarting. This is partly because I wasn't close to a PC where I could look up how to force a reboot without the screen pull down. This one also exhibited poor blue tooth sound, and issues documented above about headphones jack. I unfortunately broke this one while trying to force it to restart, which cost me $125 despite insurance. Thanks Nokia.

    928 #2 - Constant issues with touch screen freeze, absolutely horrible bluetooth reception, phone reception with 4 or 5 bars showing, and head phone jack working intermittently. Progressively became worse on all of these.. Warranty replacement with refurb (guess where this is going).

    928 #3 - Constant issues with touch screen freeze, but figured out that a reboot fixes. Head phone jack acts up after using bluetooth, bluetooth usage microphone is apparently fuzzy to people on the other end, even though my Jawbone Icon has worked awesome on every other phone I try it on. The Headphone issue started after the first time I used bluetooth, and then answered a call without using bluetooth. I went a month without using bluetooth because I though my Jawbone was having issues. I tested my Jawbone on another phone, and the person on the other end could hear fine. Next time I used it on my 928, I started having the headphone jack issue, which became progressively worse. Ordered warranty replacement that should arrive tomorrow.

    What disturbs me the most is Marmot has had the same issues, and Verizon told me that NO ONE had logged any issues similar to my issues. Like I said, accidentally breaking the first one was the worst part, since the one arriving soon will be the 4th one in a row with the EXACT SAME ISSUES!

    I suspect the headphone issue is a software issue, since I had an update a month ago that seemed to resolve it, and the latest update to the OS appears to have recreated the issue.

    I will be pursuing Lemon Law reimbursement after the 4th phone has the same issue.
    03-10-2014 04:19 PM
  9. Robbed01's Avatar
    I saw others talking about a paper clip, and squeezing the upper right corner (tried both, since not sure if from front or back). None of these worked with great precision, but during testing by calling voicemail it started to work after pulling it away from my head. I think the proximity sensors, the some ones that cause the screen freeze issue, is creating the issue. Once again, I suspect this is a software issue, and that other acts have allowed people to temporarily correct the issue. Unfortunately, I don't think what they are doing is what is fixing it, I think it happens because of how the touch the phone during these acts, which corrects the software issue.

    It may actually be an issue of multiple causes, since the one guy said he flicked the switch with a paper clip. I started having the issue without ever using the headphone jack, so it isn't actually related to using the headphone jack. The only time I have used a headphone jack is when it will not work after several reboots, using headphones to try and reset the sensor.
    03-10-2014 04:33 PM
  10. DavidinCT's Avatar
    3rd 928 here. This will be the buggiest phone I have EVER owned. Lockups are common, browing the web will all of sudden the touch screen stops working, requiring hit off and back on, then swipe up. Very flaky phone. I still have Crap behind my Windows key.

    Besides the storage, display and the camera, I would of stuck with the old HTC 8X I had, it had NONE of the problems that the 928 has. I thought it was a rock solid phone.

    Yep, GDR3 and have done a hardreset the problems are still there.

    If you were looking for a new phone, i would skip the 928 and go to the ICON....I am sure they got the bugs on this phone fixed.
    03-11-2014 11:09 AM
  11. Raymond Casey's Avatar
    I got a 928 replacement for a lost 822 (which I loved and was very disappointed that assurion could not replace it and stuck me with the 928). I am having issues with the speaker and Bluetooth. I have the latest update. I have the 924 from att and it works great. The 822 was AWESOME and I have the 520 (att). All are great. When the 928 is working it is great, but the speaker issue is a problem. The phone is not damaged. The speaker volume keeps reducing to 0. I have to use speaker phone on a call. I cannot listen to music. Same happens for Bluetooth. the problem appears to be software based. I shut down the phone and turn it back on the problem goes away. As soon as I make a call the problem returns. i will have it returned under warranty tomorrow and keep you posted. I wish i still had my 822!
    05-29-2014 08:46 PM
  12. juliosa2's Avatar
    Hi I'm from Colombia and several months ago by ebay buy a 928 lumia and I never had problems with, and with the update for developers works much better, I think the problem you have is due to language or operator, the mine is in Spanish and works with the operator TIGO in gsm networks, works in HSPA + with speeds of 9 Mhz 2. 5 MHz of ascent and descent...
    05-30-2014 08:54 AM
62 123

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