1. ndm71992's Avatar
    PLEASE HELP!!!!!!!!!!!!
    My phone is a few months old. It has already had the problem of not turning on so I did a soft reset (Hold volume and power)
    Today the phone wouldn't turn on, so being used to the problem I held the volume and power. Only this time after it vibrated it went to the "Nokia" screen for 3 sec and then a completely bright blue screen. From this screen I can hold power down and it will go black, or I can hold Volume and Power and it will repeat the process only to end on the blue screen again.
    I also tried holding Volume, power and camera. Then releasing power to try a reset. Nothing works!
    Please help!
    Thanks!
    Luscious Mag likes this.
    11-12-2013 10:21 PM
  2. metalchick719's Avatar
    Oy... You might want to bring it back to Verizon and switch it for a new one.
    11-12-2013 10:24 PM
  3. John20212's Avatar
    That is strange, never heard of BSOD on WP, can you post any pics of it?
    11-13-2013 09:04 PM
  4. BrandonFrisby's Avatar
    Try this: with it powered off, hold volume down, then plug in your device. An exclamation mark will appear. Then, press this combination: volume up, volume down, power button, volume down.
    Hope that helps.
    11-14-2013 01:29 AM
  5. Jesper Lund Stocholm's Avatar
    This morning I experienced the exact same thing - only this happens on my Nokia 925.

    I tried the mentioned key-combination and the result was as in the picture attached.

    Now it constantly reboots only to display the image below.

    Yesterday I installed the latest updates for my apps (including Here+ and a couple of others) and I added the Vine app as well as the new Nokia Refocus app.

    I guess I'll have to take it back to the shop

    wp-crap.jpg
    11-18-2013 03:04 AM
  6. BrandonFrisby's Avatar
    If you've entered the reset to factory code (the one I mentioned above) and you get stuck, give it an hour to try and clear itself. If no go, then do a hard reset while the gears spin.
    It's worked for me both times my 920 has bricked.

    Edit: Wow!
    That's the deep, deep, BSOD. Corrupted boot kernel.

    Yeah, you'll need to flash a new copy of the OS onto it. Which, unless you're HTC, Samsung, Nokia, or Huawei, you likely don't have. :(
    nicolasmart likes this.
    11-18-2013 04:17 PM
  7. Jesper Lund Stocholm's Avatar
    Edit: Wow!
    That's the deep, deep, BSOD. Corrupted boot kernel.

    Yeah, you'll need to flash a new copy of the OS onto it. Which, unless you're HTC, Samsung, Nokia, or Huawei, you likely don't have. :(
    Yup ... the phone is on its way to Nokia as we speak

    I must admit - I had expected to see some stability-issues on my WP-phone that I was not used to on my previous iPhones, but I had really not expected this.
    11-19-2013 02:33 AM
  8. Luscious Mag's Avatar
    i never thought what you guys said can happen ,bt i did it n it helped thanks guys
    03-04-2014 11:35 AM
  9. Silverdogz's Avatar
    Yup ... the phone is on its way to Nokia as we speak



    I must admit - I had expected to see some stability-issues on my WP-phone that I was not used to on my previous iPhones, but I had really not expected this.



    This is the first time I've ever seen this happen to a Lumia....





    Sent from my RM-860_nam_usa_100 using Tapatalk
    03-06-2014 05:02 PM
  10. diana_fiti31's Avatar
    This worked. Thank you!
    03-11-2014 04:57 PM
  11. Danielle Montgomery's Avatar
    04-09-2014 04:57 PM
  12. Paul Prendergast's Avatar
    Thanks for your advice . That worked perfectly
    08-06-2014 02:55 PM
  13. Gabriel Brewer's Avatar
    I'm having the same problem with the Icon I received today. It booted up fine the first time and then it asked me to re-install my SIM card and reboot after the setup was finished. I did so and now it will display the Nokia logo and the flash a blue screen and shut off. I've always had the best of luck with windows phones but this is just weird... Going to wait a little bit and regularly try the factory reset every couple hours. Hopefully it works. I'd hate to have to go through the whole process of sending it back.
    01-28-2015 10:04 AM
  14. Harrie-S's Avatar
    What you also could do is use the Lumia software recovery tool . See attached link how to do it.
    http://forums.windowscentral.com/e?l...token=KiZ8Mh6Y
    01-28-2015 10:17 AM
  15. Johanna Yliportimo's Avatar
    It worked for me, thank you soooo much BrandonFrisby!!! Thought my phone was a goner!
    05-23-2015 05:09 AM

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