1. ajst222's Avatar
    Just now, I was using my phone and all of a sudden the touchscreen wasn't responding so I locked the phone and was going to unlock it just assuming it was a little glitchy thing. Now the touchscreen won't respond. All the side buttons work but I can't unlock my phone or even shut it off since I need to slide the bar down. Even though the side buttons are responding, they are acting quite slow meaning once I press them, I then have to wait a few second for it to respond. Does anyone have any suggestions as to what I can/should do?
    11-15-2013 02:20 PM
  2. OldMillXxX's Avatar
    Soft reset (power and volume down). Hold till you feel it vibrate. Mine does this once in awhile.
    ajst222 and Benjaminb95 like this.
    11-15-2013 02:23 PM
  3. ajst222's Avatar
    Soft reset (power and volume down). Hold till you feel it vibrate. Mine does this once in awhile.
    I read that and did it but didn't realize you needed to hold it down for that long. Thanks!
    11-15-2013 02:31 PM
  4. Thomas Koratty's Avatar
    Thanks buddy ur a life saver


    Soft reset (power and volume down). Hold till you feel it vibrate. Mine does this once in awhile.
    03-27-2014 05:42 PM
  5. Vmartinez39's Avatar
    It happens and the touchscreen becomes unstable when i charge the phone. I plug it with micro-usb

    It is something that does happen from time to time
    03-27-2014 10:32 PM
  6. dean2696's Avatar
    this same thing happened to my phone I held the soft reset button and it rebooted then nothing.. ideas?
    08-06-2014 10:30 AM
  7. Vmartinez39's Avatar
    I've had times when even after soft reset it just won't work, the touchscreen. I was worried that phone was maybe broken.

    Soft reboot it Volume down+Power and hold it, like 10 vibrations. Not kidding, I was just sad that this phone has so many issues. I still keep it around but touch screen issues rears it's ugly head once in a while.
    08-14-2014 04:35 PM
  8. pastelero79's Avatar
    I had the similar issue with mine. It was infrequent and the reset would resolve. But it did start to increase. I thought it was due to the DP software and ended up downgrading to current. It wasn't the root cause. I went to Nokia website and I had 10 days left on the warranty. I shipped it to the Fort Worth repair facility and they replaced the screen and chassis for free. I was without a phone for a few days, but no more glitchy touchscreen. Get it repaired before your stranded without it.
    08-18-2014 12:36 AM
  9. Mustang6511's Avatar
    Try holding down the power button and volume down button
    08-18-2014 09:13 AM
  10. jackiecox's Avatar
    Try holding down the power button and volume down button
    10-23-2014 10:38 AM
  11. jackiecox's Avatar
    I have the same problem with the side buttons working but not the actual touch screen I tried the soft reset thing but it didn't work, I don't want to lose my phone cuz of this...
    10-23-2014 10:40 AM

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