1. gapost's Avatar
    How do I do a hard reset with an unresponsive screen? I have already done a lot of soft resets. Can't get screen to respond at all.
    12-10-2013 01:53 PM
  2. DBDev's Avatar
    You have a tutorial here: Nokia Lumia 928 hard reset
    12-10-2013 01:57 PM
  3. gapost's Avatar
    Those options depend on you being able to turn the phone off. The first sentence says, " Turn off your Nokia 928" With the screen unresponsive, I can't turn it off by sliding down the screen.
    12-10-2013 02:13 PM
  4. Charlie Poels's Avatar
    Did you actually read past the first sentence?

    "If your phone isn’t responding, do the following:
    Press and hold the volume down key and power key at the same time for 10-15 seconds until the phone vibrates. The phone restarts."
    12-10-2013 02:18 PM
  5. gapost's Avatar
    Did you actually read past the first sentence?

    "If your phone isn’t responding, do the following:
    Press and hold the volume down key and power key at the same time for 10-15 seconds until the phone vibrates. The phone restarts."
    That is a soft reset and that didn't fix it.

    I finally went on to windowsphone.com and sent a signal to erase the phone. That did a hard reset and now I can get the screen to work and set up the phone again.
    12-10-2013 02:26 PM
  6. tk-093's Avatar
    That is weird. I've never had a soft reset not fix the unresponsive screen and i've had it probably 20+ times.
    12-10-2013 02:34 PM
  7. gapost's Avatar
    Well I probably did it a dozen times and it still wouldn't respond. Anyhow, now we know resetting from windowsphone.com works.
    12-10-2013 02:47 PM
  8. fd r's Avatar
    You SENT A SIGNAL FROM WINDOWSPHONE.COM to your phone????!!!
    Now HOW did you do that?
    08-06-2016 12:23 PM
  9. gordonfink's Avatar
    if your phone is registered to your windows account, you can log in, look under devices, and do it.
    08-07-2016 10:21 AM

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