01-04-2014 07:01 PM
34 12
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  1. themadpoet1's Avatar
    I went through 1 928 after the next on Verizon. The first one I had, the antenna or something went bad, because the calls would cut in and out, skype or just using the cell towers, and if I would touch my finger to the back of the phone the call would work, then if i released my finger from it the call would cut out. Out of the 7 928's that I had, it did this on 3 of them. The other 3 turned into bricks after resetting them. Also, the mic-out when I plugged my headphones in them didn't work in 1 or 2 of them that I had. And for the last 928, which I received for 75 dollars and gave to my fiance, her mic-out isn't working and the phone's battery dies real quick and there's all sorts of problems with it.

    Folks, do what I did. Switch to AT&T Go-Phone and buy a 1020 or 1520, they are way better phones. The 928 is the biggest heap of junk ever and even the sales people at Verizon know it.
    12-28-2013 02:40 PM
  2. tallarob's Avatar
    I don't know what to say, but I have not had that problem.
    aximtreo likes this.
    12-28-2013 03:31 PM
  3. Quantify's Avatar
    No problems with my 928. Very reliable, great sound quality, great battery, great reception. I own a 1020 as well and the 928 is a nice complement.

    Sent from my XT1058 using Tapatalk
    12-28-2013 03:41 PM
  4. gapost's Avatar
    I'm sorry for your bad luck and I can see why you think it's a bad phone. However, I have six 928's being used in my business and have only had to exchange one for a non-responsive screen. No other problems that required a replacement phone.
    12-28-2013 03:41 PM
  5. DBZo07's Avatar
    Seems really sad, that's huge disappointment.
    Try for higher authority of Nokia SC.
    I am sure that you will be assisted.

    Sent from my L625
    12-28-2013 04:01 PM
  6. Donald Burr's Avatar
    Have not had any problems like that with mine, going on 5 months. I have however noticed that even with the display turned all the way to cool the "white" background simply is NOT. Really off-white and dull especially when compared to the Apple 5s (still wiping the egg of my face)... the difference in the detail, contrast and crispness of the displays was a bit startling. Going to wait for the 929 to see if that is better.
    12-28-2013 05:05 PM
  7. Beast of Haeven's Avatar
    Even though I haven't had those issues I did see alot of people exchanging faulty 928s on this forum.
    12-29-2013 12:48 PM
  8. Jazmac's Avatar
    Try getting one from Amazon. No one there has said what you're saying about the 928. The Verizon store you shop might be damaging them purposely.
    12-29-2013 08:55 PM
  9. Jason Drum's Avatar
    Sorry to hear about your bad experience. I've got nothing but good to say about mine. Same with my sister and brother in law.
    12-30-2013 06:49 AM
  10. gsquared's Avatar
    I didn't read the post but what I find odd is after the second or third device you kept going back for more. You obviously have amazing patience.

    Ahh, what the hell, I'm calling BS...
    12-30-2013 07:09 AM
  11. radmanvr's Avatar
    yeah it could be a bad batch. I work in manufacturing and I know home sometimes these bad product slip through.
    12-30-2013 08:08 AM
  12. jlzimmerman's Avatar
    Seven? Really???

    Why go back after your 3rd or 4th one (if you're not lying about the whole thing) took a dump? You must <3 <3 Windows Phone. Given the success and the 928 and all the reviews, the chances that you landed seven duds in a row is hard to believe and must be as rare as a unicorn. I bet Verizon has your number on block.
    12-30-2013 08:42 AM
  13. DavidinCT's Avatar
    Even though I haven't had those issues I did see alot of people exchanging faulty 928s on this forum.
    You need to remember, ONLY people who have issues complain. So, out of all the phones sold, a small percentage has an issue, those people are the loudest and that is about 95% of what you hear. It could be less than 1% of people having issues, but, if that is all you see or hear, then it seems like a lot.

    No question the 928 is a little buggy, GDR3 has appears to sort of fix a lot of minor issues for me. I can't say it's been as bad as the issues the OP had here but, I would not go that far but, everyone's results will vary here...
    12-30-2013 10:04 AM
  14. dakranii's Avatar
    People who keep asking "why did you go back?" my return question is, what is he supposed to do? This is a relatively new phone likely on a 2 year contract with Verizon. When the phone goes bad, is he supposed to shell out $500+ for another phone? There's a hardware warranty and the phone can be replaced for FREE, hopefully for a phone that's working.

    I'm in a similar situation, just got my 4th 928 on Saturday (the 3rd was sent in for repair too and returned defective). What I'm seeing is that if you get a bad phone, you get it replaced with a refurbished phone that unfortunately is not clear of the problems that sent it in in the first place. It seems to be a cycle that we get stuck in. I'm hoping my 4th 928 here just works, but if it quits working, I'm doing the only thing I have the option to do...get a new one through Verizon.

    There is only 2 ways out of the cycle. Pony up the money for a new phone, which the OP did. Or Verizon told me that after numerous defective phones they'll sometimes switch you to a different model. As a Windows Phone fan, my options are the 822, the ATIV, and the 8X. Neither of those options is that appealing to me. When the 929 finally arrives, maybe that'll be an option as well.

    I do agree the complainers on the board (me included) are a vocal minority. My conversations with sales reps at the 2 Verizon stores I've used to replace my 928 have led me to believe (through their experience) that the 928 is no worse than any other phone they carry...iPhones, GS4s, HTC Ones, etc all have returns at the stores, none more so than they others.
    12-30-2013 11:18 AM
  15. dakranii's Avatar
    Try getting one from Amazon. No one there has said what you're saying about the 928. The Verizon store you shop might be damaging them purposely.
    Where it comes from doesn't matter. Verizon isn't "damaging them on purpose." When you get a replacement, it comes in the mail, not from the store.
    12-30-2013 11:21 AM
  16. jgraves1107's Avatar
    Hey I used to work making GM Cadillac wiring harnesses and my god one qc tech would just box up failed harnesses like no big deal. We would get a batch of wire that had issues and they would ship them out like nothing was wrong. That is a serious issue in mfg lines. So getting 7 duds is possible. I would try and have one shipped from Nokia instead of returning to the store after the 3rd failure. The stores don't seem to care if they have a bad batch. They will recycle them and not tell you. Mine would never give me a recycle, they'd say we have to order it cuz we don't have one that works.
    12-30-2013 12:38 PM
  17. RichHowerton's Avatar
    my business uses two of these, and no issues, except for a cracked screen on one- dropped.
    12-30-2013 12:46 PM
  18. Bartdog's Avatar
    Try getting one from Amazon. No one there has said what you're saying about the 928. The Verizon store you shop might be damaging them purposely.
    you sound crazy paranoid, BUT I suspected the same thing from AT&T when my wife bought her 1020. It had three cracks running across the screen and she says she never dropped it. We couldn't prove when it happened. Had to pay to get it repaired. AT&T just referred us to Nokia, even though we had insurance on it.
    12-30-2013 01:04 PM
  19. Mr Lebowski's Avatar
    I didn't read the post but what I find odd is after the second or third device you kept going back for more. You obviously have amazing patience.

    Ahh, what the hell, I'm calling BS...
    I had 14 Lumia 928s and they were all perfect, I only use them for week then throw them away.
    tgp, maevinj and Derek Gumtow like this.
    12-30-2013 02:07 PM
  20. hopmedic's Avatar
    I have my fifth 928. One of them was because I cracked the screen. The rest were defects of various sorts. But I still believe that this is the best phone that Verizon currently carries.
    12-30-2013 10:15 PM
  21. RapidTurtle's Avatar
    I had the screen freeze up on me twice when I was trying to answer a phone call. I did the factory reset, put it on Ebay, and went back to an android phone. Loved the phone, and operating system, but when I can't answer a phone call, it had to go.
    I loved the phone and operating system though, and will take a look at another windows phone when I am due for an upgrade next year.
    12-31-2013 08:47 AM
  22. peacock93's Avatar
    I had the screen freeze up on me twice when I was trying to answer a phone call. I did the factory reset, put it on Ebay, and went back to an android phone. Loved the phone, and operating system, but when I can't answer a phone call, it had to go.
    I loved the phone and operating system though, and will take a look at another windows phone when I am due for an upgrade next year.
    Sorry but this made me laugh!!
    12-31-2013 08:55 AM
  23. Jazmac's Avatar
    Where it comes from doesn't matter. Verizon isn't "damaging them on purpose." When you get a replacement, it comes in the mail, not from the store.
    Sure it does matter where it comes from. Some recent history for you. When I got my first Lumia 900, it came from Amazon. This phone could NOT connect to a mobile signal. Could not. It was eventually resolved with an software update through AT&T. As it turns out, the issue with it was where Amazon got its deliveries from. These were being built and shipped to Amazon from a plant in Mexico. Which is where my Lumia 900 was built. I don't have any evidence that Verizon is damaging them on purpose, if you believe the OPs story to begin with. But I do know these carrier stores are not kind to this product. They are coming around but most of us remember visiting stores to look at a Windows phone and have the carrier stores reach into a junk drawer to get one out. Which is why I made the sabotage comment.
    peacock93 likes this.
    12-31-2013 08:56 AM
  24. Jazmac's Avatar
    you sound crazy paranoid, BUT I suspected the same thing from AT&T when my wife bought her 1020. It had three cracks running across the screen and she says she never dropped it. We couldn't prove when it happened. Had to pay to get it repaired. AT&T just referred us to Nokia, even though we had insurance on it.
    Youngsters need to keep out of grown folks conversation. If you have a question, raise your hand and I'll recognize you. Didn't your parents teach you nothing?
    12-31-2013 09:01 AM
  25. greedypnguin's Avatar
    Youngsters need to keep out of grown folks conversation. If you have a question, raise your hand and I'll recognize you. Didn't your parents teach you nothing?
    The word Youngsters makes me cringe. Please refer from using it again.
    12-31-2013 09:18 AM
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