1. user928's Avatar
    This is a follow-up on my postings on a number of threads below related to whether or not the Lumia 928 is enabled to take advantage of Verizon's Advanced Wireless Services (AWS). Among other inquiries, I posted the question on the Verizon Support Forum. I am pleased to report that 928 users finally have a definitive answer for now. The repeated wording of the VZW Rep's response, "A(a)t this time", alludes to a possible future upgrade.

    Verizon Wireless Customer Support Feb 26, 2014 2:38 PM
    Thanks for the question! At this time, the Nokia 928 is not AWS enabled. The Nokia Lumia Icon is the only Nokia that is AWS enabled at this time.

    Based on the above response, I posted the following:

    Tamara, Thank you, so much, for an answer that has been extremely illusive. Now that we Lumia 928 users know that our phones are not enabled yet, the next question is: when can we expect the software upgrade that was approved by the FCC a year ago, in February 2013?

    I will post her response when I receive it.
    02-26-2014 09:35 PM
  2. mtalinm's Avatar
    surely you didn't think they would enable it before the Icon launch and remove one motivation for upgrading.
    02-28-2014 08:12 AM
  3. psiu_glen's Avatar
    People who bought the 928 last year likely have another on contract. Heck the update was approved before the 928 launched!
    02-28-2014 08:17 AM
  4. mtalinm's Avatar
    I hope so. Just picked up an Icon and it is screaming fast by comparison
    03-01-2014 05:27 PM
  5. user928's Avatar
    It has been a week now and no response from TamaraH, Verizon Wireless Customer Support . So, I posted again on Mar 4th:

    Tamara, Please follow up on this. You alluded twice to the possibility that the software upgrade will be forthcoming. Would you, please, delve further and let us know when that might be? Thank you so much.

    Maybe, if we mounted a concerted effort, we might get an answer. Please, support this endeavor to get the most out of our devices. Post in the thread:

    https://community.verizonwireless.co...060697#1060697
    03-05-2014 09:09 AM
  6. psiu_glen's Avatar
    I sent a Tweet out to NokiaUS and VerizonWireless today as well, will probably rope in VZW Support too, for what it's worth (nothing).
    user928 likes this.
    03-05-2014 09:23 AM
  7. Silverdogz's Avatar
    I'll give a call to VZW and Nokia

    Sent from my RM-860_nam_usa_100 using Tapatalk
    user928 likes this.
    03-06-2014 04:58 PM
  8. user928's Avatar
    I just received this response from VZW Support:

    "Hi, I hear you! We are constantly rolling out updates. There is no new yet for the update for your phone. You can stay up to date with our update launches here. Verizon Wireless News Center Keep us posted if you we can assist with anything else."

    Thanks, BobbyS_VZW
    Follow us on Twitter @VZWSupport

    So, as it stands, if and when the 928 will get the upgrade enabling AWS, is still a mystery. BTW, the link that BobbyS provided to the Verizon Wireless News Center is VZWSupprt's standard brushoff referral. If I should hear any news, I will post here.
    psiu_glen likes this.
    03-07-2014 12:58 PM
  9. Silverdogz's Avatar
    After talking with Verizon, they recommend a soft reset. However, its not an update per say but a roll out of updates to the infrastructure that the 928 should automatically connect to.

    ADHD version:
    Its a frequency change.
    user928 likes this.
    03-12-2014 03:48 PM
  10. user928's Avatar
    After talking with Verizon, they recommend a soft reset. However, its not an update per say but a roll out of updates to the infrastructure that the 928 should automatically connect to.

    ADHD version:
    Its a frequency change.
    It is not a frequency change. It is an additional spectrum which will allow enabled devices to connect to either Band 13 (700Mhz LTE) or Band 4 (1700/2100Mhz AWS LTE) based on tower load.
    The 928 has the necessary hardware but requires an actual software upgrade, which it has not yet received, to enable it to "automatically connect" to the "roll out of updates to the infrastructure" (AWS LTE). A soft reset will do nothing towards this end.
    psiu_glen likes this.
    03-12-2014 06:47 PM
  11. psiu_glen's Avatar
    Just to update, checked again on Twitter but included Verizon Support and got the same blow off. Not expecting much at this point.
    03-20-2014 08:53 AM
  12. psiu_glen's Avatar
    Wonder if they have it around here. I usually get faster upload speeds than download speeds in my area (Detroit Metro). Boo-urns.

    If they haven't bothered to do it by now I doubt they ever will.
    04-16-2014 10:39 AM
  13. gkrew's Avatar
    Never heard of AWS. What does it do?
    04-16-2014 02:59 PM
  14. user928's Avatar
    Read the previous posts in this thread.
    04-16-2014 11:56 PM
  15. psiu_glen's Avatar
    Never heard of AWS. What does it do?
    In short: another band of spectrum. VZW's been using it to shore up their increasingly loaded LTE network. Needs hardware support in phone though, and then the firmware (radio) needs to be updated to utilize it.
    04-18-2014 09:36 AM
  16. psiu_glen's Avatar
    928 has the hardware. Verizon won't provide the software. :/
    04-18-2014 09:37 AM
  17. user928's Avatar
    If they haven't bothered to do it by now I doubt they ever will.
    I believe you are right. Verizon has had at least two opportunities to upgrade the radio software. The upgrade was approved by the FCC prior to the Nokia Amber and Black updates. In addition to those updates, Verizon could have had Nokia do an OTA 928 device specific update at any time. A previous post in this thread suggested a business ploy. Whatever Verizon's reasoning, it is obvious that it is not going to happen.
    04-18-2014 10:33 AM
  18. Silverdogz's Avatar
    I believe you are right. Verizon has had at least two opportunities to upgrade the radio software. The upgrade was approved by the FCC prior to the Nokia Amber and Black updates. In addition to those updates, Verizon could have had Nokia do an OTA 928 device specific update at any time. A previous post in this thread suggested a business ploy. Whatever Verizon's reasoning, it is obvious that it is not going to happen.
    Likely they might push it out with 8.1.
    04-20-2014 03:52 PM
  19. TK Tech News's Avatar
    Guys..... update to the developer preview for Windows 8.1 and you will get aws lte. Working on my tmobile Sim right now
    05-04-2014 01:55 AM
  20. user928's Avatar
    Wait a minute! TK, do you have a 928? It is not obvious when clicking on your avatar. Shows a Z30 and Nexus7.
    05-04-2014 08:25 AM
  21. deadwrong03's Avatar
    Guys..... update to the developer preview for Windows 8.1 and you will get aws lte. Working on my tmobile Sim right now


    How do u know its enabled? I have 8.1 on my 928 and I don't have was enabled
    05-04-2014 08:57 AM
  22. Yitty's Avatar
    Following and waiting....


    Sent from my Windows Phone using Tapatalk
    05-04-2014 09:22 AM
  23. EspHack's Avatar
    is there any way to get it working without waiting for Verizon? I mean flashing it with a custom fw enabling AWS, this is really annoying, Im out of the US on a carrier that only uses the AWS band for LTE
    08-09-2014 02:46 PM

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