1. dsimages's Avatar
    For those of you having any issues or even if your uncertain of what firmware your actual using, I suggest you reflash your phone with the Lumia recovery tool.

    My wife has a 928. Back in November I installed the PD to update her phone. The 928 received the denim update from Verizon. "denim". I got her a fitbit for Christmas and it wouldn't connect to the 928 that just received "denim".
    I decided to reflash her phone to Lumia black and start from scratch. Come to find out, the update from Verizon did bring the 928 out of developer preview. It still had the developer firmware installed. Bluetooth le wasn't working (le doesn't isn't activated in developer preview).

    Anyway, Lumia recovery tool flashed the most recent firmware and all is good. Feels like a new phone.

    Just thought I'd share.
    sent via my 1520
    Laura Knotek and nwildcat like this.
    01-12-2015 10:05 PM
  2. Laura Knotek's Avatar
    I'm glad that it helped you when you used Lumia Recovery Tool.
    01-12-2015 10:07 PM
  3. stephen_az's Avatar
    For those of you having any issues or even if your uncertain of what firmware your actual using, I suggest you reflash your phone with the Lumia recovery tool.

    My wife has a 928. Back in November I installed the PD to update her phone. The 928 received the denim update from Verizon. "denim". I got her a fitbit for Christmas and it wouldn't connect to the 928 that just received "denim".
    I decided to reflash her phone to Lumia black and start from scratch. Come to find out, the update from Verizon did bring the 928 out of developer preview. It still had the developer firmware installed. Bluetooth le wasn't working (le doesn't isn't activated in developer preview).

    Anyway, Lumia recovery tool flashed the most recent firmware and all is good. Feels like a new phone.

    Just thought I'd share.
    sent via my 1520
    The essential element of your post is accurate - the Recovery Tool can fix problems. It wipes the device and re-flashes a downloaded (i.e., non-OTA) OS and firmware package. I have used it myself to fix some nuisances that appeared to be tied an OTA difficulty. The rest of what you are saying though is, I am sorry, rather confused. There is no such thing as a developer firmware for the 928 or any other Lumia. The DP only upgrades the OS. Personally, I also had no Bluetooth problems on either 928 running the DP.
    horseybob likes this.
    01-16-2015 02:08 PM
  4. diego15nets's Avatar
    Does using the Lumia Recovery Tool erase all the phone content (contacts, pictures, music) from the phone? My 928 have been acting up more since the recent Verizon and DP updates and I wanted to roll-back but don't know if I need to back-up everything. Thanks.
    01-18-2015 01:02 PM
  5. Harrie-S's Avatar
    Using the lumia software recovery tool will erase all data on your phone so yes you have to back-up every thing. See below how to use LSRT
    http://forums.windowscentral.com/e?l...token=O15lpn81
    01-18-2015 01:24 PM
  6. pankaj981's Avatar
    Either use that or download Nokia Software Recovery, download the Cyan ROM using Nokia Package Manager and flash it using Nokia Product Support tool. That way you get the vanilla OS and firmware from Microsoft's servers. Then if you wish, you can download Preview for Developers and install the latest OS all the way to 8.1.1 aka Denim. Once you're done updating, perform a hard reset and start fresh. First let the phone system apps to be updated and then start installing applications
    Harrie-S likes this.
    01-18-2015 01:32 PM
  7. Chubbynaga's Avatar
    Hi, I used the Lumia Recovery Tool tonight to reset my phone. But, my phone is getting stucked at "Apps - A few more apps still need to finish installing. It should just take another moment or two." I retried and get the same result. Please help! Is it bricked?
    01-26-2015 09:19 PM
  8. nallWhite's Avatar
    Tried wiping it again?
    01-26-2015 09:26 PM
  9. AV2RY's Avatar
    Hi, I used the Lumia Recovery Tool tonight to reset my phone. But, my phone is getting stucked at "Apps - A few more apps still need to finish installing. It should just take another moment or two." I retried and get the same result. Please help! Is it bricked?
    For how long it gets stuck there? Usually that step takes 5-10 minutes to finish
    01-26-2015 09:26 PM
  10. Chubbynaga's Avatar
    I retried and still stuck at the same screen. Its been more than 30 minutes. The next button is disabled.
    01-26-2015 09:39 PM
  11. Chubbynaga's Avatar
    I don't understand other methods to restore the phone.
    01-26-2015 09:39 PM
  12. Lost 2 Shirts's Avatar
    I retried and still stuck at the same screen. Its been more than 30 minutes. The next button is disabled.
    When I had my 920 it would be stuck at that screen for hours so I just let it do its thing over night and kept it charged. That what I would do.
    Last edited by Jonathon DeWitt; 01-26-2015 at 10:30 PM.
    01-26-2015 09:54 PM
  13. Chubbynaga's Avatar
    I followed the instructions here Nokia Lumia 928 - Troubleshooter - Microsoft - USA

    But this time I didn't sign in to my Microsoft account and chose all default or skip any settings during the set up. It managed to go through the app download stage.
    01-26-2015 10:42 PM
  14. Axeelant's Avatar
    I will atempt my first ever Lumia reset tonight. I just want to make sure that using Lumia recovery tool and then restore will bring back Denim (i have it now), all the apps i have installed, same phone settings, same start screen arrangement, no app data loss, etc...? True? I have everything backed up to onedrive. Only text messages should be lost correct? Thanks for the answers.

    L930
    01-30-2015 10:33 AM
  15. Harrie-S's Avatar
    I will atempt my first ever Lumia reset tonight. I just want to make sure that using Lumia recovery tool and then restore will bring back Denim (i have it now), all the apps i have installed, same phone settings, same start screen arrangement, no app data loss, etc...? True? I have everything backed up to onedrive. Only text messages should be lost correct? Thanks for the answers.

    L930
    1 If you now on denim you will get back on denim (but if you are on preview for developer you will loose these possible OS updates but you can them install again)

    2 You may loose some (game) settings because not all game developers included this option in there apps.

    3 If you now have apps which are pulled out of the store you will not get them back.

    4 You will not loose text messages if you enabled the back up.

    Mucis etc are not automatically backuped you have to do that manual on OneDrive or PC
    Axeelant likes this.
    01-30-2015 10:48 AM
  16. Axeelant's Avatar
    1 If you now on denim you will get back on denim (but if you are on preview for developer you will loose these possible OS updates but you can them install again)

    Not on developer preview.

    2 You may loose some (game) settings because not all game developers included this option in there apps.

    Don't play any games, was wandering for app's data (tv series notifier, battery data,..)

    3 If you now have apps which are pulled out of the store you will not get them back.

    Don't think so...

    4 You will not loose text messages if you enabled the back up.
    Doesn't it say in the messages setting that only one month old are backed up, or does it add up each month?
    Mucis etc are not automatically backuped you have to do that manual on OneDrive or PC
    If you meant music, that is good to know. I have to manually copy that.

    Thanks a lot man :) Better safe than sorry :D
    01-30-2015 11:05 AM
  17. Harrie-S's Avatar
    If you meant music, that is good to know. I have to manually copy that.

    Thanks a lot man :) Better safe than sorry :D
    Yep better safe than sorry.

    Only photos and camera made videos can be auto synced (if you enable it)
    So check all the folders on your phone to be sure you do not forget something.
    Axeelant likes this.
    01-30-2015 11:38 AM
  18. Axeelant's Avatar
    Complete! Everything went well, nothing lost, phone works smooth again no problems at all. Very easy recovery. Auto reinstalling apps again :) I'm glad i did it :D Thanks again for the help
    01-30-2015 04:09 PM
  19. Harrie-S's Avatar
    No problem and thanks for the feedback.
    Axeelant likes this.
    01-30-2015 04:20 PM

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