My wife has had her Nokia 928 for over 2 years and performed flawlessly. Then, about a week ago, the "default camera app" died and Verizon Tech support provided a "refurbished replacement". I backed up the old 928, as it was still fully functional - except for the camera app - and, I had done several "Nokia BACKUPS including all apps, settings, etc.". In fact, about a year ago, there was a hardware problem and I got a refurbished 928 and RESTORED to a one day old Backup.
This time ... the Verizon technician ... walked me through the "restore" and this time there was ONLY a Dec 12, 2014 and Dec 4, 2014 "backups to choose from".
So, I have NOT "factory reset" the old 928 ... how do I force the "new 928" to restore back to a few days ago with the "old 928"?
Any help would be greatly appreciated!
This time ... the Verizon technician ... walked me through the "restore" and this time there was ONLY a Dec 12, 2014 and Dec 4, 2014 "backups to choose from".
So, I have NOT "factory reset" the old 928 ... how do I force the "new 928" to restore back to a few days ago with the "old 928"?
Any help would be greatly appreciated!
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