06-27-2016 05:02 AM
tools
  1. manank's Avatar
    manank
    Hi,

    I've been on Windows Phone 10 preview build ending in .107 for the longest time and it wouldn't let me update beyond that. Today, I ran the Recovery Tool and went to WP8 and got updated to 8.10.14219.341. Now I can't go beyond this version despite trying Preview for Developers and WIndows Insider.

    The Windows Insider app just throws an Error and says this device could not be configured.

    Any ideas would be great.

    Thanks!
    06-26-2016 07:55 PM
  2. Chintan Gohel's Avatar
    Chintan Gohel
    Trusted Member
    Q&A Team
    Ambassador
    Originally Posted by manank
    Hi,

    I've been on Windows Phone 10 preview build ending in .107 for the longest time and it wouldn't let me update beyond that. Today, I ran the Recovery Tool and went to WP8 and got updated to 8.10.14219.341. Now I can't go beyond this version despite trying Preview for Developers and WIndows Insider.

    The Windows Insider app just throws an Error and says this device could not be configured.

    Any ideas would be great.

    Thanks!
    are you able to sign in on the insider app? And reach the stage of selecting the ring? If not, try using the alternate login screen
    Also, check that your date, time and timezone settings are correct.
    06-27-2016 05:02 AM
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