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  1. DJCBS's Avatar
    Well, after a month of waiting I was finally directly contacted by Microsoft itself to solve the problem with my 930. However, Microsoft was NOT aware of the misaligned headphone jacks. They checked and several other units had the same misalignment. They also checked and my phone was NOT from the first batch to leave the factory. In fact, they changed the headphone jacks from the first to the second batch (and onwards).
    This has been reported to Finland and we're waiting for an answer directly from the engineers.

    So I'm requesting Lumia 930 owners, so that we can try and identify a pattern in the misaligned phones, to please either reply here (if possible with the build date of the phone) or to send me a PM, IF your phone has a misaligned headphone jack, so that I can report to Microsoft and they can report directly to MM's headquarters in Finland.
    Apparently this misalignment wasn't a problem that have been triggered in the system in Europe yet and it may need to be.

    On another note, I was also told that the fix for the Display app is arriving soon. There's a chance it may come with the Denim update, but they think it will be issued sooner. The update should also fix other display issues.
    09-04-2014 04:02 PM
  2. Marco Ciccone's Avatar
    I am planning to but a L930. Do you think the battery will be enough for me? I use it for web browsing for 2 hours a day, plus 1 hour of social apps, messages (whatsapp and Skype) and 1 hour of music (local, not streaming). thanks

    M
    09-04-2014 04:45 PM
  3. Waughy's Avatar
    So I'm requesting Lumia 930 owners, so that we can try and identify a pattern in the misaligned phones, to please either reply here (if possible with the build date of the phone) or to send me a PM, IF your phone has a misaligned headphone jack, so that I can report to Microsoft and they can report directly to MM's headquarters in Finland.
    Apparently this misalignment wasn't a problem that have been triggered in the system in Europe yet and it may need to be.
    My 930 has a misaligned headphone jack, sitting off centre towards the back right of the phone. I have no trouble plugging headphones in though. Build creation date is 20/06/2014 and hardware revision number is 2.0.0.2.
    I took my phone back about the rear cover lifting and they want to call Nokia Australia and find out if it's a common thing or a fault before deciding to replace it or not, so I may end up with a new phone in the next week or so.
    DJCBS likes this.
    09-04-2014 05:02 PM
  4. rikycaldeira's Avatar
    I have a small stutter on the animation everytime I go to the start screen, anyone else noticing this as well? It is really bothering me... A SD800 shouldn't do this, should it?
    09-04-2014 06:36 PM
  5. Waughy's Avatar
    Looking at the service manual (Can't post links yet, but it's here: smartphonefrance.info/Technique/NokiaLumia930/disassembly/disassembly.html) it seems where my back cover is lifting is in line with the bottom of the battery, about 1cm up from the camera button. The phone works fine, charges well and has no drain or heat issues so I'm not thinking the battery is swollen, maybe not fitted correctly. Pushing down on the cover it won't sit back down as it should, I can feel there's something under it stopping it.
    09-04-2014 10:11 PM
  6. member2's Avatar
    I had (maybe still have) this problem but seems alot less when setting screen sensitivity to High. Might just be luck but changed it this morning and nit had the problem since
    It is a bit erratic and the problem comes and goes. I haven't been able to spot a pattern. I think I can see a very slight lift in the screen on the upper right corner (near the proximity sensor) and I thought for a while if a squeeze the top corner the problem went away temporarily. But now I'm not so sure.

    I see other forums discussing it and people say sending it for repair fixed the problem. Looks like I'll have to send it back.
    09-05-2014 05:39 AM
  7. ericmackrodt's Avatar
    I'm really frustrated with the Lumia 930. I replaced the first one because the screen was darker on the bottom. (The seller didn't want to replace, he said he didn't see it, even though everyone I showed the phone noticed it).
    The first one had the purple tint, but I managed to fix it with the display app.
    Now, the second one has the purple tint and even setting the tone to green it still has a purple tint, it's not as purple as the default setting, but it's still purple in low and medium brightness.

    Another problem I have with the second unit is with the touch on the top of the screen, I often have to to swipe two, three or four times to open the notification panel. It's specially bad in the top right corner of the screen.
    I've read every post here and only one other person complained about this problem.

    And the speaker is crappier than the 820's, the sound quality is worse, it seems that the back vibrates with the speaker and the sound gets saturated, I don't know exactly how to explain, but everytime I get a notification, a little part of me dies inside. hahaahhah

    Now, I can't replace it again, here in Brazil it's very complicated to get a replacement, sellers don't trust you or claim that your device is perfect. Specially if you didn't buy the phone at an official Nokia store, which was my case.

    It's an expensive device, it shouldn't have these issues. And a lot of the issues it has, older devices don't have.
    My Lumia 820 works beautifully, the colors are perfect, the screen light is consistent, the touch is perfect, the sound is perfect.

    The build date of my device is August 8th, and it has the same problems of the earlier devices.
    I don't get how Nokia can release a device that is basically the Icon and has the same problems that were already fixed on the Icon.
    09-06-2014 02:39 PM
  8. Stu Malin's Avatar
    It is a bit erratic and the problem comes and goes. I haven't been able to spot a pattern. I think I can see a very slight lift in the screen on the upper right corner (near the proximity sensor) and I thought for a while if a squeeze the top corner the problem went away temporarily. But now I'm not so sure.

    I see other forums discussing it and people say sending it for repair fixed the problem. Looks like I'll have to send it back.
    First, try disabling Auto Brightness. Did that a few hours ago and even though screen is out a little, double tap to wake is working and screen going dark during calls seems to have stopped. Fingers crossed!
    Last edited by Stu Malin; 09-07-2014 at 08:48 AM.
    09-07-2014 07:44 AM
  9. 2uiam's Avatar
    I was planning to buy a Lumia 930 but after reading about the issues with the overheating and display I am not sure what to do.
    09-07-2014 09:16 AM
  10. ericmackrodt's Avatar
    I was planning to buy a Lumia 930 but after reading about the issues with the overheating and display I am not sure what to do.
    If I lived in the US i'd probably go with the HTC One M8 for Windows.
    09-07-2014 12:19 PM
  11. DJCBS's Avatar
    If I lived in the US i'd probably go with the HTC One M8 for Windows.
    Btw, the M8 will also be released worldwide soon.
    The M8 is a GREAT phone apart from the utterly atrocious camera.
    09-07-2014 02:23 PM
  12. myself11's Avatar
    I have a 930 since last week and the screen has 3 issues: a permanent purple botch on the left bottom corner; a red vertical line which was visible for 4 days and today unexplainable disappeared; a green vertical line which only appears some times. I just wish the vertical lines were permanent so I could send the phone to warranty without hassle.

    img_20140906_201650.jpg
    09-07-2014 04:32 PM
  13. ZvjerOPC's Avatar
    After two months I finally got approval to replace the screen. I will get it on Wednesday and write here if the new screen is any better.
    09-07-2014 05:18 PM
  14. DJCBS's Avatar
    I have a 930 since last week and the screen has 3 issues: a permanent purple botch on the left bottom corner; a red vertical line which was visible for 4 days and today unexplainable disappeared; a green vertical line which only appears some times. I just wish the vertical lines were permanent so I could send the phone to warranty without hassle.

    Click image for larger version. 

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    1 - The purple tint is a problem with the display app. According to Microsoft an update is forthcoming and should be released very soon. However, this is Microsoft. Their "soon" could take some months.

    2 - Both those lines aren't normal. You can take the phone to a Care Centre with those photos and explain. They'll see what's wrong with it and test the device.
    09-07-2014 05:21 PM
  15. myself11's Avatar
    Mine hasn't purple tint, has an uniformity issue: the upper and right part and right is white, while in the lower left there's a purple area. I don't think that's software's fault.

    Regarding the lines, I've thought of taking a picture with the IMEI on background, but they can always say I photoshopped it...

    ZvjerOPC, what was wrong with your screen?
    09-07-2014 05:24 PM
  16. 2uiam's Avatar
    If I lived in the US i'd probably go with the HTC One M8 for Windows.
    I live in Germany, and who knows with what bugs the HTC One M8 comes. I also like the Nokia apps and camera.
    Last edited by 2uiam; 09-07-2014 at 05:47 PM. Reason: typo
    09-07-2014 05:45 PM
  17. ericmackrodt's Avatar
    I live in Brazil, the HTC One will probably never get here officially and legally.
    I like the Nokia stuff too, but I feel that Nokia did a really poor job with the Lumia 930, and it's a really expensive phone.
    09-08-2014 11:23 AM
  18. ericmackrodt's Avatar
    One issue I'm having that is the most annoying. The top right corner of the screen isn't detecting touch correctly. I often have to swipe 2-3 times to open the notification center.
    I read someone here had the same problem, but I haven't seen other people complaining about this.
    I wonder if it could be just a software calibration problem or if it's hardware.

    And I have the misaligned headphone jack and camera. My phone is Brazilian. My Build creation date is 08/12/2014 and my hardware revision is 2.0.0.2.
    I don't think there is a pattern for these issues, I think it's a result of lousy hardware design and poor choice of parts.
    09-08-2014 11:32 AM
  19. ZvjerOPC's Avatar
    ZvjerOPC, what was wrong with your screen?
    On the black background middle of screen is much darker than surrounding edges, specially bottom part. Uneven colour is one thing while black screen not being black on amoled screen is absolutely ridiculous, after using many Nokia phones with amoled screens.

    You can find a photo of my problem somewhere in the beginning of this thread along with some advices about display app that I have discovered.

    Anyway, my new screen is coming on Wednesday along with orange back which wasn't available with my operator on the day of purchase. Now I will have unique phone with black frame and orange back!
    09-08-2014 01:20 PM
  20. mrdoubleb's Avatar
    I only have 1 serious complaint so far (1 month ownership): I took over 2k pictures during my vacation and found the camera distorts outside the center. I am not talking about the corners, but people off the center have wider heads and bigger bellys than in real life. I know this is somewhat normal for cameras, but i think the issue is worse than what's acceptable. Did i get a faulty unit or is this a general issue?
    Edit: Looking at the pictures again this appears to be a bigger issue with pictures taken up close.
    09-09-2014 02:23 AM
  21. Faar126's Avatar
    AT ZvjerOPC...so the Black display not beeing Black IS a hardware issue after all???
    09-09-2014 03:40 AM
  22. Faar126's Avatar
    AT DJCBS... my L930 is build on the 20/6 2014 hardware version 2.0.0.0 and the headphone jack is off center. It's to far to the back of the phone and a bit to the right. It's functional though. My micro USB in the bottom is also a bit towards the back of the phone, which sometimes gets the USB plug caught on the upper edge of the connector. Camera is misaligned to the bottom left, if you are looking straight upon the lens. Also lens glass is at an angle, being lower on the side where the flash is.
    DJCBS likes this.
    09-09-2014 03:56 AM
  23. 2uiam's Avatar
    I am planning to but a L930. Do you think the battery will be enough for me? I use it for web browsing for 2 hours a day, plus 1 hour of social apps, messages (whatsapp and Skype) and 1 hour of music (local, not streaming). thanks

    M
    Yes, the battery is enough
    09-09-2014 08:40 AM
  24. 2uiam's Avatar
    I live in Brazil, the HTC One will probably never get here officially and legally.
    I like the Nokia stuff too, but I feel that Nokia did a really poor job with the Lumia 930, and it's a really expensive phone.
    I bought the Lumia 930 yesterday. The first two hours I used it the right side of the phone got very hot, but now it is normal. I don't have any of the issues described in this forum. I am very content with the phone (if it stays like this).
    09-09-2014 08:47 AM
  25. Eric369's Avatar
    I bought the Lumia 930 yesterday. The first two hours I used it the right side of the phone got very hot, but now it is normal. I don't have any of the issues described in this forum. I am very content with the phone (if it stays like this).
    Do you bought the phone from eBay or from some local store?
    09-09-2014 09:39 AM
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