10-20-2014 08:14 AM
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  1. DuncanF62's Avatar
    This article, if correct, seems to summarise which vendors have what stock/access to the free bundle.
    08-01-2014 01:17 AM
  2. Andrea988's Avatar
    It's all a bit of a mess. Seems that it is correct then that I needed to claim from O2 online - but that doesn't explain why I got two texts from O2 telling me the "accessory item" was on it's way, then another text 3 days later telling me they had forgotten to send me my "redemption leaflet", which did arrive yesterday. This was the green coloured leaflet somebody posted a picture of earlier in the thread.

    I claimed online yesterday and got an immediate Order Confirmation email but there's nothing on it to say if or when it will be dispatched. It won't be the end of the world if I don't get it but I haven't got a good feeling about this.
    08-01-2014 06:15 AM
  3. Andrea988's Avatar
    Does anybody know the procedure if you ordered via the website in the UK? I got an order confirmation email the minute I ordered but that was 5 days ago. I haven't heard a thing since then, nothing to say it is on it's way or anything.
    08-05-2014 10:49 AM
  4. Andrea988's Avatar
    Just tried the link for the claim bundle and it works just fine I entered my imei number but it says the offer is only for phones purchased from the 17th July to the 31st July only and as my phone was purchased before the 17th July I can't claim.
    Just a thought, but have you tried entering a date after the 17th? I'm guessing they won't check if they have thousands to get through, and the worst they can do is say no.
    08-05-2014 11:06 AM
  5. FredBloggs007's Avatar
    Does anybody know the procedure if you ordered via the website in the UK? I got an order confirmation email the minute I ordered but that was 5 days ago. I haven't heard a thing since then, nothing to say it is on it's way or anything.
    I had the same question and emailed their customer service today and got this response.... "All Nokia Lumia wireless kits will be shipped within 28 days. The despatch email should confirm a tracking number and the courier that is delivering it."
    Andrea988 likes this.
    08-05-2014 04:47 PM
  6. Andrea988's Avatar
    I had the same question and emailed their customer service today and got this response.... "All Nokia Lumia wireless kits will be shipped within 28 days. The despatch email should confirm a tracking number and the courier that is delivering it."
    Cheers. Typical numpty answer I would have expected. We wouldn't be asking if we already had a despatch email would we?
    08-05-2014 05:01 PM
  7. Martin87's Avatar
    Did anyone else who ordered with Carphone Warehouse end with two kits?
    08-13-2014 03:48 AM
  8. Andrea988's Avatar
    Did anyone else who ordered with Carphone Warehouse end with two kits?
    I still haven't got one. No word yet from the vendors but they told me last week that it was up to 28 days. I have to admit I'm getting a little twitchy though, I'm going to start nagging them on the phone if i haven't heard anything by Monday because I can see it getting to the end of the month then getting a "sorry - none left" answer if I leave it.

    Anybody who ordered via the website link, how long did you have to wait?
    08-15-2014 11:08 AM
  9. sportex's Avatar
    I got my 930 from phones 4 U on 26 July on EE network. Was told by staff in store someone would be in touch with me in a couple of weeks about the free bundle. Heard nothing so I phoned EE and was told the store should have sorted it for me. I then found the Nokia uk link which said the offer had ended. So I got in touch with phones 4 U, told them what had happened and they have asked me to pop into the store to see what they can do for me.
    08-15-2014 11:21 AM
  10. csd_images's Avatar
    o2 still had the Qi charger, as I got a 930 phone which came with the charger. So they probably still have stock. This was ordered from o2 online (business) but they service both business and consumer clients..

    Don't get me talking about sales staff in stores, had a lot of grief with them last week not understanding how to handle business phone repairs and the fact he tried to push me to Android (It's better for business apparently) as a replacement. This lead to me to putting in a formal complaint about the store and staff member.
    08-16-2014 02:35 AM
  11. Andrea988's Avatar
    o2 still had the Qi charger, as I got a 930 phone which came with the charger. So they probably still have stock. This was ordered from o2 online (business) but they service both business and consumer clients.
    I think the thing here is the promo is being handled by Kondor, not O2. Technically I should be able to walk into any O2 main store and buy the accessories as its not something that has been specially produced for the promotion, so stock will always be available to them as long as it's a current model, but it's a Nokia promo, not an O2 one.

    I bought the phone on 26 July if I remember correctly so that's 21 days up. What is making me twitchy is that most people reporting on here seem to have got theirs quite quickly, I don't recall reading another post where anybody has had to wait so long.
    08-16-2014 03:04 AM
  12. Andrea988's Avatar
    Don't get me talking about sales staff in stores, had a lot of grief with them last week not understanding how to handle business phone repairs and the fact he tried to push me to Android (It's better for business apparently) as a replacement. This lead to me to putting in a formal complaint about the store and staff member.
    Sales staff in stores have always been the same but (with all due respect to any sales staff) they are people with basic "skills" in fairly basic wage jobs who do what little they are trained to do, which is usually try to not lose a sale and keep the customer happy by trying to ensure he doesn't walk anyway empty handed.

    You'll never find one that's clued up in the business side of things but then I wouldn't expect them to be. It's the training. It's been that way since High Street shops existed. You're wasting your time if you are expecting anything more. Personally I wouldn't go anywhere near a store for a business repair, better just sending it off. O2 usually send a free courier anyway for a repair job.

    ....
    08-16-2014 03:13 AM
  13. Rev0Knuckle's Avatar
    I got 2 wireless bundles. Carphone sent 1 and the other was sent by the promo company because I out my IMEI number into their website just on then off chance that they'd send me a bundle. Thankfully they did.

    What I'd also like to know though is if anyone else has had their 100 cashback from pre-ordering through Carphone Warehouse? It's been nearly a month now and I've not heard anything.
    08-16-2014 07:32 AM
  14. anon(5725119)'s Avatar
    I got 2 wireless bundles. Carphone sent 1 and the other was sent by the promo company because I out my IMEI number into their website just on then off chance that they'd send me a bundle. Thankfully they did.

    What I'd also like to know though is if anyone else has had their 100 cashback from pre-ordering through Carphone Warehouse? It's been nearly a month now and I've not heard anything.
    I sent my phone to them and received my 100 fairly quickly, within a few days.
    I still haven't heard anything about my wireless bundle though :/
    08-16-2014 07:54 AM
  15. XenoBenX1's Avatar
    Requested my Phones4U bundle on the 24th and still haven't got anything. Last time i contacted them all they said was it will be delivered within 28 days. I've emailed them today to get a answer, if nothing i'll call monday. Thursday will be the 28 days.
    08-16-2014 11:17 AM
  16. anon(5725119)'s Avatar
    I still haven't got one. No word yet from the vendors but they told me last week that it was up to 28 days. I have to admit I'm getting a little twitchy though, I'm going to start nagging them on the phone if i haven't heard anything by Monday because I can see it getting to the end of the month then getting a "sorry - none left" answer if I leave it.

    Anybody who ordered via the website link, how long did you have to wait?
    I think I might give them a call on Monday as well, I know what you mean by twitchy!
    08-16-2014 11:47 AM
  17. mohammad rasool's Avatar
    Requested my Phones4U bundle on the 24th and still haven't got anything. Last time i contacted them all they said was it will be delivered within 28 days. I've emailed them today to get a answer, if nothing i'll call monday. Thursday will be the 28 days.
    I also requested my Phones4U bundle on the 24th still no delivery. Emailed and got the same response from a "Chloe Press" that all bundles will be dispatched within 28 days.

    Keep us updated on your call on Monday.
    08-16-2014 01:56 PM
  18. XenoBenX1's Avatar
    I also requested my Phones4U bundle on the 24th still no delivery. Emailed and got the same response from a "Chloe Press" that all bundles will be dispatched within 28 days.

    Keep us updated on your call on Monday.
    Thats the exact same person who emailed me back... I'll see if i get a email response monday then ill call up.
    08-16-2014 03:59 PM
  19. anon(5725119)'s Avatar
    I got an email from Chloe Press saying it will be delivered in 28 days without even contacting them, but I still haven't had any updates :S
    08-17-2014 11:02 AM
  20. XenoBenX1's Avatar
    Just got this reply from them:

    Good morning.

    We have had a packaging issue and shall be despatching the orders within the next few weeks.

    Your order should be with you by the end of the month.

    Kind Regards

    Emma Chambers
    08-18-2014 03:18 AM
  21. FredBloggs007's Avatar
    I've been waiting since 29 Jul and just got a text and email confirming that its with the courier and expected delivery tomorrow. I guess they are starting to come now. This was placed via Nokia's website for the free wireless bundle.
    08-18-2014 04:13 AM
  22. XenoBenX1's Avatar
    Was yours the standard bundle? Or retailer specific?
    08-18-2014 04:40 AM
  23. anon(5725119)'s Avatar
    I just got my email and text saying it will be delivered tomorrow, so I don't need to chase them up anymore :)
    08-18-2014 04:47 AM
  24. FredBloggs007's Avatar
    Was yours the standard bundle? Or retailer specific?
    Not sure of the difference? The one I'm expecting is from the Nokia offer on their website (now removed). It should have speaker (green), qi charger and voucher code.
    08-18-2014 08:07 AM
  25. XenoBenX1's Avatar
    Not sure of the difference? The one I'm expecting is from the Nokia offer on their website (now removed). It should have speaker (green), qi charger and voucher code.
    Ah ok, Phones4U had a seperate one of where you get one of those treasure tags.
    08-18-2014 09:51 AM
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