07-24-2015 11:36 AM
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  1. rohit111's Avatar
    DId a 1h25min video recording with the 930 yesterday. The aluminium frame became so hot that I couldn't hold it anylonger ;). Using a flip case is the solution.
    I would suggest,you don't,do that again. The flip cover might protect your palms from getting burnt but the internals would still be very very hot. Frequent heat like that Might damage the phone. You can consider getting a replacement piece. I think they will push an update soon to resolve the issue.
    07-21-2014 12:59 AM
  2. wjlim3's Avatar
    I think those who have overheating 930 have defective units.

    My 920 was and is doing that whenever i do intense stuffs like GPS or gaming. And I remember I reported that and there were other users who didn't have that problem and theirs could easily last more than a day. Mine couldn't.

    However, I am pleased to say that my 930 doesn't heat up much at all and is comfortable to hold despite an hour of GPS navigation. And yes, the battery can easily last more than a day
    07-21-2014 01:19 AM
  3. DJRedLine's Avatar
    Mine is definitely better after switching off 'Motion Data'
    07-21-2014 02:08 AM
  4. Rallicat's Avatar
    Nothing major for me so far. I have noticed it getting warm in certain spots but only during certain types of use.

    In my experience so far it's not getting as hot as my 920 during charging.
    07-21-2014 03:11 AM
  5. bmazloum's Avatar
    This is so jacked. I don't buy a new phone with all these options, only to be forced to turn them off to save battery and to stop my hand from getting burned.

    Today is my first full day with the 930. On my drive to work today (15min) my battery drained 8%. The phone temperature itself was acceptable (but you could tell it was processing something). The phone did absolutely nothing other than pair with my cars Bluetooth.

    My other phone (630) was playing music through Xbox Music, had wireless on (and connected) and still showed 100% when I got to work.

    Both of them have the same settings aside from the wifi & bluetooth. Cortana on. NFC off.The only exception was that the 930 had motion data on. I've now turned that off. I'll be happy if that's the culprit, but even so. At the end of the day, I actually want to use that option. These phones are turning into Androids, gotta carry a charger around if I want to use all the options.

    I'll update and see if that fixes things. If not, I'll drain the battery completely and charge it, since every time I've restarted I was shown a new lower %. I wouldn't care so much also if the battery was replaceable. This 930 is replacing my Omnia 7 which I was very content with (aside from it becoming obsolete) and I was happy with it that I bought another battery for it. I can't do that with this down the line.
    07-21-2014 03:21 AM
  6. BobiBolivia's Avatar
    Hey guys,

    So, it is almost 2 weeks of using L930.
    - even sending some SMS is heating the phone up (just a little bit, but it is there)
    - I tried to just follow the GPS (without navigating, just looking on screen), heating really much
    - during the sunny and hot weekend, I tried to catch up 3G, I got only EDGE connection, and while trying to load up YouTube video, I almost throw the phone to water to cool it down

    So I want to ask - should I try to go to replacement ? I have time only till Friday to get replacement for free, so if somebody can response really fast, I will appreciate it.

    Also, I am done with confusion about OS version, and Cyan (un)availability. Was it expected for me to run Lumia Cyan right out from box ?
    About WP version, currently I am running WP8.1 "8.10.12397.895" (phone bought in Czech Republic) - is this considered as Preview for Developers ? If not, why is WP8.1 still under "Upcoming and Rumored OSs" ?

    Thank you so much.

    Bobi.
    07-21-2014 03:30 AM
  7. bmazloum's Avatar
    Hey guys,

    So, it is almost 2 weeks of using L930.
    - even sending some SMS is heating the phone up (just a little bit, but it is there)
    - I tried to just follow the GPS (without navigating, just looking on screen), heating really much
    <snip>
    Is your battery life horrible? If it is and you've tried a hard reset, I would send it back in. I'm going to be doing the same if it doesn't improve in the next few days. Wish I could return it to a store, I bought it from expansys :(
    07-21-2014 03:42 AM
  8. BobiBolivia's Avatar
    Is your battery life horrible? If it is and you've tried a hard reset, I would send it back in. I'm going to be doing the same if it doesn't improve in the next few days. Wish I could return it to a store, I bought it from expansys :(
    Well, I can say, draining was pretty intensive, more than I expected. I can not measure it in percents, I just can say, that battery bar moved like after kick.
    07-21-2014 03:48 AM
  9. MrWhiteman's Avatar
    I've tested the temps and with Battery Discharger Pro running everything (GPS, CPU etc), the hottest place is just above the camera button and gets to 51 celsius. That was using an infra red thermometer. Anything above 44C can cause burns after long exposure. I could not test the metal directly because it reflects the infra red.

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    Last edited by MrWhiteman; 07-21-2014 at 04:06 AM.
    Snapples likes this.
    07-21-2014 03:50 AM
  10. BobiBolivia's Avatar
    I've tested the temps and with Battery Discharger Pro running everything (GPS, CPU etc), the hottest place is just above the camera button and gets to 50deg Celsius. That was using an infra red thermometer. Anything above 44C can cause burns after long exposure.
    I can say, that in my case, L930 is really hot in bottom part, right around antennas (I guess ?).
    07-21-2014 03:59 AM
  11. antonyw999's Avatar
    Got mine on Friday. Was initially very alarmed and disappointed with the ridiculous heat generated especially during the first charge. I've never had a phone get so hot. The battery also ran out completely in half a day. It ran pretty hot on Saturday at odd times which I couldn't find a specific reason for. Sunday and today (so far) the temperature has been normal and the battery life has improved considerably. There seems to be an initial period of settling in before the phone starts behaving normally. It's a problem I never had with my 1520 but as others have said maybe the heat dissipates better over the larger surface. I'm going to see how it goes for the week but signs are good. Love the phone. Definitely the best all round Lumia and I'm not at all disappointed with the camera, although I haven't done much low light stuff yet.
    07-21-2014 05:14 AM
  12. Karthik Naik's Avatar
    I've tested the temps and with Battery Discharger Pro running everything (GPS, CPU etc), the hottest place is just above the camera button and gets to 51 celsius. That was using an infra red thermometer. Anything above 44C can cause burns after long exposure. I could not test the metal directly because it reflects the infra red.

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    hmm looks like a serious hardware issue then,maybe nokia will replace them for you guys
    07-21-2014 05:35 AM
  13. amdybg40's Avatar
    Has anyone else noticed that the poly carbonate back cover is slightly lifting in the corner where the heat is based.

    Just noticed on mine that it sits higher out of the ally frame and can be pushed down, so it has definitely lifted. Not impressed and may return it for another one.
    07-21-2014 05:36 AM
  14. carryonvending's Avatar
    I too, had a GREEN GRIDDLE plate whilst downloading apps + photos + contacts using WP Desktop App on my PC. So hot, I used a glove.

    Since that time, I changed the existing CA-101 connector from earlier Lumia and used the one it the box. Seems ok now.
    This is my fourth Lumia (800 +Replacement 800 + 620) now 930. All previous one ran warm, but not like this.

    Other than that, love the phone to bits....Well worth waiting for
    07-21-2014 05:52 AM
  15. vinceklein's Avatar
    Same here. I had to return my 930 because it got unbearably hot by even mundane tasks such as browsing or using the camera.
    Totally pathetic not to overhaul the thermal management of the "ICON".

    WP Flagship, my ***.
    07-21-2014 06:13 AM
  16. D0gsballs's Avatar
    At the moment I can't say I've had too many issues with it being hot. I don't think it is any hotter than my 920 used to get and it could just be feeling worse due to the metal edge. Those who get it during texting though want to have their devices swapped. I'm going to keep an eye on it though and see if I've just missed it happening i.e. put it down before the heat issue happened.
    07-21-2014 06:26 AM
  17. Donny87's Avatar
    My L930 also got hot during the initial setup. Now it only gets hot when playing games, so I limit playtime to 15 minutes.
    07-21-2014 07:00 AM
  18. simplescheme's Avatar
    Got my 930 on Saturday from o2 Germany. Thing is getting really hot in the lower right corner. Yesterday I measured it with my BBQ meat thermometer and the bottom right was nearly 50 degree Celsius.
    Other issues I've noticed are:
    - Battery drains very fast.
    - Nokia panorama lens doesn't work. I've tried several Panoramas and all of them were faulty. Same shots on my old trusty 920 are just fine.
    - the display on the 930 has some really weird issues when scrolling text. The text gets very blurry during scrolling. Same text on my wifes Omnia7 (also OLED) is just fine. Not as smooth as on my 920 but a lot better than on the 930.
    - display also is not calibrated correct. Black menus have a purple cast. I could fix this with the display settings.
    - reception is also muh worse than on my 920. When testing side by side I sometimes only have Edge on the 930 where my 920 is going full steam H+.

    Today I was in various ships here on Cologne, Germany and checked 6 930s. After showing the issues to the shop personnel in two shops with their units on display they unboxed 2 brand new 930s. All had the same issues.

    This is really a shame and for me this could well be the end with WP as I am sitting here with a unusable 930 that I will send back and a 920 with a dying battery and with the cancelled McLaren there is no WP handset for me to use in sight. 1520 is way to big for my hands. 5 inch is where it is for me.

    So if anyone has a good recommendation:
    - high end smartphone
    - no big known issues
    - 4.5-5" full HD display
    - 32GB or 16+SD
    - Qi wireless charging would be great.
    - decent camera
    07-21-2014 07:17 AM
  19. thatuxguy's Avatar
    So let me get this right...
    To use our "high end" Lumia 930's without damaging the hardware (by overheating), or burning ourselves we need to:-
    - Switch off SensorCore (Motion Data).
    - Use the device in short bursts when playing a game.
    - Switch off Bluetooth (which can be used with the treasure tag - i have one.).
    - Switch off NFC (I don't really use tbh).
    - Not use the camera too long.
    - Don't browse for long periods.
    - Don't text too often.
    - Set emails to come in every 1-2 hours.
    - Don't make calls.
    - Don't use apps as they could cause the device to overheat.
    - Use gloves when using
    - Don't use a case, such as the official one by Nokia - CP-637.

    So really the reason why we brought the device in the first place are the exact same reasons why we cant use the device as it was intended. And the best way to have the 930, is turned off.

    Now don't get me wrong, I am a bit disappointed at the camera, but have had some fantastic shots in day light. But this is getting ridiculous, i am very close to returning the 930 seeing all these issues, and experiencing them first hand - I see a few others have returned their devices too.

    I chose to move over to Windows Phone, as I was bored with iPhone and I don't like Android. But I am slowly starting to regret my choice. Not because Windows Phone is bad I really love the OS itself, but the hardware is looking to be its biggest let down.
    07-21-2014 07:41 AM
  20. Alex Dean's Avatar
    I'd say that's a bit extreme; it's certainly an isolated issue and not related to every 930 model. Many people on the boards have stated that their devices are fine, as is mine; the only time it gets warm is when I first set up the phone and it was restoring my backup/downloading my apps, and when I use the wireless charger supplied in the box (which is odd, but even then it only gets warm and not SUPER hot). The wall charger and my old charging plate that I used with my 920 don't heat it up at all, and I'm constantly browsing social networks, using WhatsApp, the browser and the camera, never gets beyond lukewarm.
    07-21-2014 07:47 AM
  21. thatuxguy's Avatar
    I'd say that's a bit extreme; it's certainly an isolated issue and not related to every 930 model. Many people on the boards have stated that their devices are fine, as is mine; the only time it gets warm is when I first set up the phone and it was restoring my backup/downloading my apps, and when I use the wireless charger supplied in the box (which is odd, but even then it only gets warm and not SUPER hot). The wall charger and my old charging plate that I used with my 920 don't heat it up at all, and I'm constantly browsing social networks, using WhatsApp, the browser and the camera, never gets beyond lukewarm.
    So you recommend a full reset and start from scratch?

    I would not say its harsh, its quite a fair statement of many users experiences, I for one have paid about 450 for a device which seems to have a lot of issues. Issues which more than one person is having, issues which were present in a model released back in Feb 2014. Its not acceptable really.
    07-21-2014 07:55 AM
  22. BobiBolivia's Avatar
    From my point of view, I will give L930 one more chance, and I will try to get replacement phone, to see, if it will have same issues.

    If yes, what do you recommend ? L925 or L1020 ?

    Edit: I also asked above, can please somebody give me an answer ?

    Also, I am done with confusion about OS version, and Cyan (un)availability. Was it expected for me to run Lumia Cyan right out from box ?
    About WP version, currently I am running WP8.1 "8.10.12397.895" (phone bought in Czech Republic) - is this considered as Preview for Developers ? If not, why is WP8.1 still under "Upcoming and Rumored OSs" ?
    07-21-2014 08:10 AM
  23. Mizmo's Avatar
    first, let me say that even if the device might get very hot that doesn't mean that it is overheating.

    the only time where my 930 got very hot was during the first setup, after that it got sometimes warm bot not very hot and I use the phone just like every other device I had so far. lots of browsing, texting, taking photos.....but I don't play on it.

    nfc and bluetooth are turned of because I rarely use them. I just turn them on when I need them.
    and location is turned off. I always had it on with my previous devices but with the update to 8.1 dev preview on my 920 the device got really hot with it and fb messenger which I use a lot used location 100% of the time even after turning it off. since that bug is still there I turn location only on when I need it.

    not other problems with the device I'm quite happy with it. performance, build quality and battery life is much better than on my 920, only the purple tint with very low screen brightness and low light pictures in auto mode are a little but annoying. hope they can fix it with a software update.

    @BobiBolivia: go to settings -> extras + infos and there you see if you have Cyan. should come out of the box with the 930
    thatuxguy likes this.
    07-21-2014 08:14 AM
  24. thatuxguy's Avatar
    From my point of view, I will give L930 one more chance, and I will try to get replacement phone, to see, if it will have same issues.

    If yes, what do you recommend ? L925 or L1020 ?

    Edit: I also asked above, can please somebody give me an answer ?

    Also, I am done with confusion about OS version, and Cyan (un)availability. Was it expected for me to run Lumia Cyan right out from box ?
    About WP version, currently I am running WP8.1 "8.10.12397.895" (phone bought in Czech Republic) - is this considered as Preview for Developers ? If not, why is WP8.1 still under "Upcoming and Rumored OSs" ?
    WP8.1 "8.10.12397.895" is/was the dev preview, but it was also announced to the the final version. There is a newer version coming soon mind. So to sum it up - 8.10.12397.895 is the current version. If you have a 930, 630, 635 you will be running cyan out of the box. You can check this in settings > Extras + Info
    07-21-2014 08:21 AM
  25. MrWhiteman's Avatar
    I will download an intensive game and give it a try. Then again, Waze nearly melted my 920, I will just try that.
    07-21-2014 08:23 AM
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