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07-24-2015 11:36 AM
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  1. hasasimo's Avatar
    Pretty sure these are all software issues. Same thing happened when WP 8.0 was first getting released on the 920. The camera issues can't be hardware-related either considering it's all the same internals as the 1520, which performs well.

    Yes, Microsoft/Nokia has been slow to fix things, but I wouldn't panic. I highly doubt this is a matter of mass amounts of defective units.
    07-21-2014 02:23 PM
  2. Coreldan's Avatar
    I agree. Similar threads popped up upon release of the 920. Just search "overheating Lumia 920" on this site and you will see what I'm talking about. It was never determined that the 920 was inherently defective in this regard and so far it doesn't seem that the situation with the 930 is really any different. Part of the problem is that people have different tolerances and experiences with heat-related issues on their smartphone.
    Yeah, it was largely the same things, "bad battery life and getting hot". It was a thing at least on these forums for a while, but quieted down sometime after release and never did I see an actual media piece about the 920 having any widespread issue regarding battery life or heat. I'm not saying the 920 had either a great battery life or stayed very cool, but it probably indicated that it really wasn't all that different from most high end smartphones. Battery life then again is dependant on battery size too, 1520 is a pretty good example of that, it keeps surprising me every time I hear all the positive stuff about 1520s battery :D Windows Phones have never typically been all that praised for their battery lives.

    But once again I don't deny that there are units that get too hot and/or have abysmal battery life, but these are probably just defect units to some extent, not really a good representative of the phone in general. Warranty should cover for these, but I understand that there's sort of a high bar to exchange your phone when it's hard to quantify what is "too hot" or what is "too short battery life", when usage varies so much between users.

    My 920 lasts all day easily with my typical usage and sometimes even with usage heavier than normal for me, that is enough for me.
    BobLobIaw likes this.
    07-21-2014 02:27 PM
  3. bmazloum's Avatar
    Well, tonight is the second night with this phone. I let the battery drain completely, let it sit for an hour, then tried turning it on to drain it some more. Now it's on the charger, it's on the floor (tiles) so I'm doing my best to keep it cool. It's 30% and it doesn't seem hot at all. Don't know if it's the tiles or if it's working as it should.

    Will update tomorrow after I let it sit on the charger overnight. I also think my battery was being drained by motion data.

    Concerning the above posts of everyone complaining, same as they did with the 920. View the temperature readings posted. http://forums.windowscentral.com/nok...tm#post2653700 That's not normal. Wait until some low life holds onto it until he actually causes harm to himself and then takes this thing to court.

    I had an Omnia 7 which had an aluminum back plate I believe, it rarely got that hot. And my 630, only got hot when playing games or heavy browsing. The 930 is getting hot as soon as I turn the camera on and try to focus.
    Last edited by bmazloum; 07-21-2014 at 05:49 PM. Reason: Added link to temp reading
    thatuxguy likes this.
    07-21-2014 05:44 PM
  4. thatuxguy's Avatar
    So I have moved back onto my iphone 5s, and it feels so small! Anyhow I installed iOS 8 beta 4 and spent about 30-40 mins setting it up.

    The phone got quite hot, just like the 930. the difference here was I was downloading and installing constantly for that time, and messing with settings etc. To get the 930 up to the same/similar temp all I had to do was play a YouTube video and that took 2-3 mins to heat up.

    So YES I agree high end devices do heat up, however not as quick as the lumia 930 does, heating up that quick is not normal, nor will it help with the life of the device. No wonder Nokia are offering a 24 month warranty period.
    07-21-2014 07:26 PM
  5. wjlim3's Avatar
    I beg to differ, my 920 gets uncomfortably hot, whereas my 930 never got uncomfortably hot. Both using WP 8.1, both doing the same tasks when tested (GPS navigation and internet browsing)
    07-21-2014 11:59 PM
  6. wjlim3's Avatar
    I am pretty sure it's a hardware issue, coz i remember when i reported it in my 920, others are having good battery life whereas mine have relatively poor battery life.
    07-22-2014 12:01 AM
  7. ThomasWeiss's Avatar
    As the phone is both overheating and draining the battery, I would rather suspect a software issue (like some OS task not behaving correctly). I put mine in flight mode before going to bed, the battery was 97% (minutes after a full charge...) and when I woke up 9 hours later, it was at 80%! Lost 17% as it should be doing nearly nothing...

    Fyi, I've just done a factory reset but the problem is still there. I love this phone, the form factor is just perfect for me (coming from a 1520) but I'll swap it for a new one by the end of the week if the situation does not improve (I'm still under the 7 days exchange policy).
    07-22-2014 12:21 AM
  8. Squachy's Avatar
    As the phone is both overheating and draining the battery, I would rather suspect a software issue (like some OS task not behaving correctly). I put mine in flight mode before going to bed, the battery was 97% (minutes after a full charge...) and when I woke up 9 hours later, it was at 80%! Lost 17% as it should be doing nearly nothing...

    Fyi, I've just done a factory reset but the problem is still there. I love this phone, the form factor is just perfect for me (coming from a 1520) but I'll swap it for a new one by the end of the week if the situation does not improve (I'm still under the 7 days exchange policy).
    Im going to have to suspect this is the case as well. It doesn't take a genius to figure out that a combination of overheating and battery drain could indicate that the processor or some other aspect of the hardware is being overworked by something. (processor being overworked = uses more energy = uses energy from battery).
    Sure it could still be a hardware problem but you gotta eliminate al the possibilities (and hardware would probably be the last thing to be diagnosed)

    I suggest this thread where it seems there may be a solution:
    http://forums.windowscentral.com/win...try-these.html
    07-22-2014 12:51 AM
  9. thatuxguy's Avatar
    Im going to have to suspect this is the case as well. It doesn't take a genius to figure out that a combination of overheating and battery drain could indicate that the processor or some other aspect of the hardware is being overworked by something. (processor being overworked = uses more energy = uses energy from battery).
    Sure it could still be a hardware problem but you gotta eliminate al the possibilities (and hardware would probably be the last thing to be diagnosed)

    I suggest this thread where it seems there may be a solution:
    http://forums.windowscentral.com/win...try-these.html
    All this should have been learned from the Lumia Icon. And sorted out during the delay. It's almost like the didn't listen to their users, and as it's pretty much the last Nokia branded device said "arrrr f##k it!".

    I feel hugely let down by the Lumia 930. No previews or reviews mentioned anything about the issues which are pretty apparent.

    I dunno maybe I'm expecting too much from an expensive device.

    One thing I noticed this morning, my hand is colder as I mess on my iPhone.
    07-22-2014 01:24 AM
  10. thatuxguy's Avatar
    I beg to differ, my 920 gets uncomfortably hot, whereas my 930 never got uncomfortably hot. Both using WP 8.1, both doing the same tasks when tested (GPS navigation and internet browsing)
    My 625 never gets hot doing the same apparently intensive tasks as the 930.

    Watching videos on YouTube the 930 heats up something rotten. And the 625 is a lower spec?!?

    My biggest issue is my kids borrow my phone to watch YouTube or play games. What happens when the 930 heats up so much it burns one of them? Well the younger 2. The 3 yo will happily watch peppy pig 4-5 episodes. The 930 can't handle 2 mins of video without heating up!

    It's a shame as I loved the big vibrant screen, and WP in general. But these little niggles should have been fixed, especially as they were raised with the 6mth old Lumia icon!
    07-22-2014 01:31 AM
  11. dengwinters's Avatar
    iPhone 5s has a dual core 1,3-1,4GHz cpu, Qualcomm 800 used in Lumia 930 is a quad core 2,2GHz cpu, both are produced in 28nm tech.
    There is simply no way that iPhone will get so hot and there is simply no way that Lumia does not, it's almost twice the heat to dissipate (yeah, that's gross oversimplifying :) ).

    Now compare it to the other Snapdragon 800/801 - S5 or HTC One or Xperia Z2 - these get hot aswell to the point that Z2 shuts down the camera while recording 4K videos (I don't know if it was resolved or not but was a big case).

    Simple google search for snapdragon 800/801 overheating will give you a nice list of current flagships and their issues with fast cpu.

    Oh, and:
    http://forums.androidcentral.com/att...17-09-13-1.jpg
    07-22-2014 01:41 AM
  12. ThomasWeiss's Avatar
    For me, the issue is more about the battery drain than the heat... The battery lasts 1/2 day with "normal" usage, which would in any case indicate that something is wrong. And I followed the recommended full battery cycles when I got it (don't even know if it's still relevant to current batteries).
    07-22-2014 02:17 AM
  13. Tafsern's Avatar
    I get around 24 hours + when I use it "normal", that's WIFI all day, some music, a lot of sms and facebook, sometimes cellular data, 30 minutes of call time.. I'm happy with it!
    07-22-2014 02:25 AM
  14. thatuxguy's Avatar
    iPhone 5s has a dual core 1,3-1,4GHz cpu, Qualcomm 800 used in Lumia 930 is a quad core 2,2GHz cpu, both are produced in 28nm tech.
    There is simply no way that iPhone will get so hot and there is simply no way that Lumia does not, it's almost twice the heat to dissipate (yeah, that's gross oversimplifying :) ).

    Now compare it to the other Snapdragon 800/801 - S5 or HTC One or Xperia Z2 - these get hot aswell to the point that Z2 shuts down the camera while recording 4K videos (I don't know if it was resolved or not but was a big case).

    Simple google search for snapdragon 800/801 overheating will give you a nice list of current flagships and their issues with fast cpu.

    Oh, and:
    http://forums.androidcentral.com/att...17-09-13-1.jpg
    Granted, but my point is you should be able to use the phone for basic tasks without it over heating within 2-3 mins!

    And your comment -
    There is simply no way that iPhone will get so hot...
    - is not true, my iPhone 5S (as I said) became just as hot as the 930, but it too the iPhone much longer to reach this heat. My point is still you should be able to do basic tasks without the device heating up too much.

    - Watching YouTube videos
    - Browsing the web
    - Working on Office docs
    - Taking pictures, or filming video
    - Playing games

    These are all what they are pushing as the devices amazing features, and these are also the activities that cause the device to heat up! The heat will in turn damage the device eventually and end up shortening the life of it.

    I would not be surprised if the issues we all keep mentioning are the reason its been pulled from Nokia India.

    I get around 24 hours + when I use it "normal", that's WIFI all day, some music, a lot of sms and facebook, sometimes cellular data, 30 minutes of call time.. I'm happy with it!
    I was able to get a day out of the 930, which I was more than happy about. Battery didn't bother me.
    07-22-2014 02:53 AM
  15. dengwinters's Avatar
    These are all what they are pushing as the devices amazing features, and these are also the activities that cause the device to heat up! The heat will in turn damage the device eventually and end up shortening the life of it.
    I think that the companies will eventually start paying attention to that. Hopefully soon.

    I was able to get a day out of the 930, which I was more than happy about. Battery didn't bother me.
    Yeah, me too - above one day fully charged.
    07-22-2014 03:10 AM
  16. amdybg40's Avatar
    So I have moved back onto my iphone 5s, and it feels so small! Anyhow I installed iOS 8 beta 4 and spent about 30-40 mins setting it up.

    The phone got quite hot, just like the 930. the difference here was I was downloading and installing constantly for that time, and messing with settings etc. To get the 930 up to the same/similar temp all I had to do was play a YouTube video and that took 2-3 mins to heat up.

    So YES I agree high end devices do heat up, however not as quick as the lumia 930 does, heating up that quick is not normal, nor will it help with the life of the device. No wonder Nokia are offering a 24 month warranty period.
    Slightly off topic, but how stable is the Beta channel? I'm tempted to get it, but I don't want to compromise using my phone too much.
    07-22-2014 03:24 AM
  17. MrWhiteman's Avatar
    Has anyone yet to return their 930 and get one that doesn't get hot or does this affect all devices?
    07-22-2014 03:37 AM
  18. MrWhiteman's Avatar
    Has anyone else noticed that the poly carbonate back cover is slightly lifting in the corner where the heat is based.

    Just noticed on mine that it sits higher out of the ally frame and can be pushed down, so it has definitely lifted. Not impressed and may return it for another one.
    Mine has done that as well, it's nto perfectly flush like the other 3 corners
    amdybg40 likes this.
    07-22-2014 03:40 AM
  19. afgzee's Avatar
    NokiaHelps seems to have acknowledged me now, seems some of you have tweeted them too, that may be why.

    Keep tweeting them about this issue

    https://twitter.com/NokiaHelps
    07-22-2014 04:13 AM
  20. MrWhiteman's Avatar
    I see my battery usage as acceptable, I've been texting all day and I did a suggestion mentioned in these forums about opening every single app (that's the drop seen in the image).

    I went to bed at 6pm (don't ask) and got up at 7am, so lost around 20% in 13 hours with very little use (checking time etc).

    wp_ss_20140722_0001.png
    07-22-2014 08:01 AM
  21. MrWhiteman's Avatar
    Ok after 10 minutes of using wpcentral app I lost over 10% battery!
    wp_ss_20140722_0004.png
    Attachment 72855
    07-22-2014 08:25 AM
  22. simplescheme's Avatar
    I'm seeing a little progress with my 930.,
    I've done a hard reset and not restored from backup but did setup everything manually.
    I've streamed YouTube HD content until battery was empty, recharged completely and steamed again until only 40% left. Then I played a game for 1.5 hours until only 4% battery left. Then again streamed video until phone went off by itself. It's now charging again. Heat in the last cycle was not as hot as it was before. Still hotter than my 920 but nowhere near burning my hand like in the beginning. Btw. Everything was without putting a SIM card in. Everything was Wi-Fi. Will post the outcome. If it gets better another 10% or so and is consistent with son card also I think it's acceptable.
    07-22-2014 08:55 AM
  23. BobiBolivia's Avatar
    I'm seeing a little progress with my 930.,
    I've done a hard reset and not restored from backup but did setup everything manually.
    I've streamed YouTube HD content until battery was empty, recharged completely and steamed again until only 40% left. Then I played a game for 1.5 hours until only 4% battery left. Then again streamed video until phone went off by itself. It's now charging again. Heat in the last cycle was not as hot as it was before. Still hotter than my 920 but nowhere near burning my hand like in the beginning. Btw. Everything was without putting a SIM card in. Everything was Wi-Fi. Will post the outcome. If it gets better another 10% or so and is consistent with son card also I think it's acceptable.
    Looks like I am cancelling my order and will give L930 another chance.
    07-22-2014 09:13 AM
  24. bmazloum's Avatar
    Day 2: After draining my battery and charging it up again, I've noticed two things. My battery life has gotten better and the heat is now acceptable.
    However, I will not get 24hrs of battery life on this thing like some of you have said, even when doing nothing other than answering calls and replying to texts, the battery saver reports 17hrs as time remaining as soon as I take it off the charger. My 8X and 620 lasted much longer.

    I would like to hear peoples reports on their battery life.
    07-22-2014 09:47 AM
  25. dengwinters's Avatar
    the battery saver reports 17hrs as time remaining as soon as I take it off the charger.
    I would dismiss it and use for a day or two. My battery saver was showing crap in its first days (14 hours with 100%?), now it says 20 hours left with 64% of battery remaining.

    My setup is:

    - 3G (LTE reception is kind of crappy lately here and when it's crappy it drains battery very quickly, I mean VERY quickly)
    - most of the apps have their background tasks disabled, the ones I use in background are WPCentral, Bing Weather, Insider Pro, Bing Health, Whatsapp and News (or whatever it's called in english)
    - battery saver is always disabled (also its background task), I've found that it eats more battery than it tries to conserve with my setup
    - mails (two accounts) are set to 1hr and 2hrs
    - BT, NFC disabled most of the time
    - no background image (yep, it surprisingly also drains the battery)
    - wifi sensor, autoconnecting to unknown networks/hotspots/carrier hotspots and all the other silly wifi stuff - disabled except my very own network
    - synchro with other devices (passwords, IE, app settings etc.) - disabled
    - double tap to wake - disabled
    Last edited by dengwinters; 07-22-2014 at 10:28 AM.
    07-22-2014 10:15 AM
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