09-06-2014 09:34 AM
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  1. GregW93's Avatar
    Hi everyone. I made my shift from the iPhone 5 to the Nokia Lumia 930, and on the whole the 930 is absolutely fantastic, I'm very pleased with it. I got it from Unlocked-Mobiles.com. However, there's one pretty big problem that I wondered if anyone had any advice on.

    I purchased a SIM-Only 'One Plan' from Three last Friday, in order to grab their deal before they removed it a few days ago. Now that I've put my SIM into the Lumia 930, I can make calls, texts and use 3G data (ranging from 0.5mbps to 13mbps depending on where I am), but my phone has never connected to Three's 4G network. It always says either H or H+ in the top left corner.

    I have tested it in Birmingham as well as Coventry City Centre, so I know that I am in 4G areas. If I click 'Settings' and then 'Mobile + SIM', it says 'Active Network - 3' and 'Data Connection - On', and under SIM settings, it says 'Highest Connection Speed - 4G', 'Network Selection - Automatic' and 'Mobile Connection Profile - 3 UK'.

    So, has anyone managed to connect to Three's 4G network using a Nokia Lumia 930? Three seem to think its a fault with the phone rather than their SIM or network. Do I need to edit any particular APN settings?
    07-18-2014 02:23 PM
  2. David P2's Avatar
    I'd double check with them to make sure you're on a 4G plan.
    07-18-2014 02:28 PM
  3. MrWhiteman's Avatar
    NEVER go with Three man, they have no 2G network which means if you can't get 3G or 4G (in the countryside or on a train for example) then you will have NO signal at all.
    07-18-2014 03:11 PM
  4. David P2's Avatar
    And they accuse you of tethering when using the WPC app.
    07-18-2014 03:14 PM
  5. MrWhiteman's Avatar
    And they accuse you of tethering when using the WPC app.
    I told them what to suck when I said I was tethering, they still wouldn't cancel my contract haha

    Yes they have amazing speeds and super cheap prices but the coverage is all or nothing and they are just a plague of a company.
    07-18-2014 03:18 PM
  6. busngabb's Avatar
    I told them what to suck when I said I was tethering, they still wouldn't cancel my contract haha

    Yes they have amazing speeds and super cheap prices but the coverage is all or nothing and they are just a plague of a company.
    Where do you live? I've never had anything but superb coverage and their tariffs and policies are outstanding. Only downside to three is that they are very slow in releasing hardware and don't stock the high end Windows phones like the 930 and 1520.
    07-18-2014 04:55 PM
  7. MrWhiteman's Avatar
    My town has decent coverage, but I drove a few miles out of town to buy a rabbit and got 0 signal where on a proper network I would get 2G at least.
    07-18-2014 05:04 PM
  8. AJE1's Avatar
    I asked one of the moderators on the Three blog site about 4G on a bought SIM-free Lumia 930.

    I was told that after some (unspecified) time the phone would receive an update (again, not specified whether from Three or NOKIA/Microsoft) which would unlock the 4G capabilities.

    You may want to call their call centre but, frankly, they are pants!!

    Do let us know when you receive the update.
    07-18-2014 07:08 PM
  9. AJE1's Avatar
    I asked about 4G on a purchased, SIM-free Lumia 930 on the Three blog site.
    I was told that, after some (unspecified) time, the phone would receive an update (again unspecified whether from Three or NOKIA/Microsoft) which would unlock the phone's 4G capabilities.
    Do let us know when you receive the update.
    07-18-2014 07:13 PM
  10. David P2's Avatar
    I call BS on that... if a phone already supports 4G out of the box (such as the 1520) then why does it need an update to "Unlock the phone's 4G capabilities"?

    Seriously, network representatives know nothing when it comes to stuff like this.
    07-19-2014 03:43 AM
  11. how1ard's Avatar
    I have an unlocked 930, on the same plan on Three I live in London. Got 4G strong signal out of the box. You don't need to do anything to your phone, my 1020 hooked up to 4G without any hassle. I've never had a problem with Three. Sorry, I know there's nothing more frustrating than someone saying how they're stuff is all working fine, I'm that guy. Thought I'd better post as everyone else just seems to be bashing Three.
    07-19-2014 09:01 AM
  12. scgf's Avatar
    I have a 930 and I'm on Three. Have had 4G on it in Birmingham.
    07-19-2014 09:03 AM
  13. scgf's Avatar
    That's what happened with the 920 when it first came out on Three - the max possible data was 3G then when Three launched 4G the phone was updated to enable 4G. Not the case with the 930, or indeed SIM Free 920s - 4G was/is available on the phone from day one.
    how1ard likes this.
    07-19-2014 09:06 AM
  14. PabsTheGeek's Avatar
    NEVER go with Three man, they have no 2G network which means if you can't get 3G or 4G (in the countryside or on a train for example) then you will have NO signal at all.
    Ummm you're wrong. They don't own a 2G network, but they share T-Mobiles and Orange (ie EE) 2G Network
    07-19-2014 10:07 AM
  15. Ixia's Avatar
    I've had 4g on my 1020 with 3, although my phone is unlocked.

    I didn't know about the 2g thing. I can see 4 transmitters from my house, but when I switch the phone to 2g I have no connection. Hmmm, need to look into that I think. I like 3 for the all you can eat data though.
    07-19-2014 10:36 AM
  16. scgf's Avatar
    When you get a Three signal it is always 3G minimum. Never seen it less than that. I moved to Three from O2 because I cycle and rarely got a signal in the sticks with O2. Now I'm with Three I get 3G nearly everywhere and frequently 4G. Best network ever.
    07-19-2014 10:42 AM
  17. Ixia's Avatar
    Actually having thought about it, I've a vague memory about there being an update from 3 to enable the 4g option on the 1020. Mine didn't need it as I bought my phone outright and it came 4g ready.
    07-19-2014 10:42 AM
  18. Br1an_g's Avatar
    Ummm you're wrong. They don't own a 2G network, but they share T-Mobiles and Orange (ie EE) 2G Network
    Actually he is right, the network share deal was for 3g only. It should have been called mast sharing rather than network. Fact is their 3g network is big enough that their customers shouldn't need to switch to 2g. They did previously have a deal where if threes network was unavailable you would switch to orange for calls and texts but that expired a few years ago.
    07-19-2014 10:44 AM
  19. GregW93's Avatar
    Thanks everyone for the responses. I'll speak to Three and Nokia/ Unlocked Mobiles and try to get to the bottom of this.

    This is my first ever Windows Phone, so just clarify, if I was receiving 4G, how would I know? Am I correct in thinking that the 'H' or 'H+' would change to an 'L'? Thanks.
    07-19-2014 11:12 AM
  20. scgf's Avatar
    In the UK you will see 4G next to the network strength bars instead of H or H+
    07-19-2014 11:43 AM
  21. Ian Too's Avatar
    I had an interesting experience with 3 when inquiring about a SIM only 4G deal. The person in the shop told me that 3's HSPDA+ signal was faster than EE's 4G one locally, claiming 4 MIPs over EE's 3.8.

    Smelling a rat, I went and spoke to the people in the local EE store, who downloaded a speedtest app on to his iPad and ran it for me, managing 38.5MIPs.

    My Lumia 920 has a new lease of life and I have an aversion to 3.
    07-19-2014 12:02 PM
  22. David P2's Avatar
    Three don't know half of what they're talking about... they will happily say their service is marginally faster just to keep your custom. Also whoever at Three told you it's MIPS needs shooting... that's something totally unrelated to megabits per second (Mbit).

    MIPS is a measure of processors, in millions of instructions per second.
    07-19-2014 12:59 PM
  23. Ian Too's Avatar
    Three don't know half of what they're talking about... they will happily say their service is marginally faster just to keep your custom. Also whoever at Three told you it's MIPS needs shooting... that's something totally unrelated to megabits per second (Mbit).

    MIPS is a measure of processors, in millions of instructions per second.
    Sorry, that was my mistake, though 3 didn't correct me.

    According to Network Speedtest, my 920 gets 32.95Mbps indoors, about three times my home broadband speed.
    David P2 likes this.
    07-19-2014 01:09 PM
  24. David P2's Avatar
    I'd have words if your home broadband speed is slower than your mobile
    07-19-2014 01:11 PM
  25. eepyaich's Avatar
    Interesting to see this thread as I've also just moved to an unlocked 930 (from Clove) and a new unlimited data plan from Three. Based on my current experience, though, I'd say you're lucky!

    As you, I haven't seen the 4G notification on my 930 - all I see is the 3, H or H+. However, I don't actually get much working 3G at all. What. Seems to happen for me is as follows:

    - I reboot the phone and get data working for a minute or two - I can browse some web sites and, maybe, update the people hub.
    - After a minute or two, I just get "server unavailable or DNS" errors in the browser.
    - Unless... I browse to 3G & 4G Mobile Phones from Three - 3 Official Site, which works fine.

    The latter makes me think it is a problem at their end. However, I tried my SIM in an old Lumia 800 and this seemed to work fine for half an hour.

    I had a play with APN settings (by default there aren't any) and at one point received a page from 3 saying "you seem to be trying to tether" (which I'm not). But this error seems to have disappeared now.

    Anyone experience anything similar? is it conceivable that three don't recognise the 930 and are blocking it at their end?

    At the moment, I'm somewhat disappointed - love the phone, but if I can't get mobile data... I went with three as I liked their new "feel at home" Tardif, but wondering whether I should try Giffgaff or back to virgin, instead.

    Any ideas?

    Ed
    07-19-2014 01:36 PM
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