1. kelumnk's Avatar
    I have synced my email in yahoo , gmail etc using inbuilt app on lumia 930.However, the sent email has not been synced.
    When I try to sync, it says no email.
    However all email in inbox is synced.
    I note thoug that outlook has synced the sent mail!

    Please help.
    07-23-2014 06:52 AM
  2. marco alia lanese's Avatar
    only using an ActiveSync account or an Exchange you'll be able to sync the sent mail, contact your provider or move to outlook.com (ActiveSync)
    07-23-2014 07:04 AM
  3. Nerdy Woman's Avatar
    I have a second email account that I had never added to my phone... I added it to test this for you.

    In your sync settings for each email address, you can specify how many days worth of inbound mail should be downloaded and saved to your phone. The retention (3, 7 days, month, anytime) setting will determine how much mail is stored in your inbox. Mail stored in folders is not automatically synced, although you can tell it to do so when you view the contents of the folder.

    Sent items seem to be the exception ... sent items are retained for the same time as the inbox (3, 7, etc.), but will not retrieve/sync email that was sent prior to the account setup on the phone. I set up the 2nd account with, call me crazy, anytime as the sync setting. I now have hundreds of messages in that inbox on my phone. Subfolders are there, but empty except for a command to sync this folder. I sent several messages from my 2nd account to the primary MS ID account and all the sent email was added to the sent folder, but no sent item history prior to setup.

    I know this isn't what you want to hear. But given that I've had some email addresses for years and years, a sync anytime command would certainly crash my phone... so it seems they decided to protect users from their own potential brain farts.
    07-23-2014 07:06 AM
  4. kelumnk's Avatar
    Thanks a lot
    07-23-2014 08:12 AM
  5. kelumnk's Avatar
    Strangely the outlook account has sent email sored till june.. have no idea why..
    07-23-2014 08:15 AM
  6. Nerdy Woman's Avatar
    Strangely the outlook account has sent email sored till june.. have no idea why..
    I'm pretty good at deciphering, but I'm not sure I understand what you're saying... your outlook account has sent items going back to June? When did you get the phone? And did you use the outlook account as the primary MS ID for setting it up?
    07-23-2014 08:31 AM
  7. kelumnk's Avatar
    Bought the phone last week.
    yes used outlook as primary MS ID

    Any idea on how to get older sent items?
    I'm pretty good at deciphering, but I'm not sure I understand what you're saying... your outlook account has sent items going back to June? When did you get the phone? And did you use the outlook account as the primary MS ID for setting it up?
    07-23-2014 09:32 AM
  8. kelumnk's Avatar
    yes, outlook has email in send item going upto june..nothing after that
    07-23-2014 09:32 AM
  9. Nerdy Woman's Avatar
    yes, outlook has email in send item going upto june..nothing after that
    Reading through Microsoft Community forums, the suggested remedy is to go to email sync settings and changing the retention to any time. If you already have it set at that, change to shorter duration, reboot, and then change to any time again.

    I don't know if that will work. None of the posts addressed sent items specifically.
    07-23-2014 10:34 AM
  10. kelumnk's Avatar
    thanks
    Reading through Microsoft Community forums, the suggested remedy is to go to email sync settings and changing the retention to any time. If you already have it set at that, change to shorter duration, reboot, and then change to any time again.

    I don't know if that will work. None of the posts addressed sent items specifically.
    07-24-2014 05:14 PM

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